Swift
  1. Swift
  2. SWIFT-10093

PDI reports two missing lampshades (Wall lights) in the Master Bedroom

        Details

        • Type: Missing items (4 weeks) Missing items (4 weeks)
        • Status: Complete
        • Priority: Low Low
        • Resolution: Completed
        • Labels:
          None
        • Responsibility:
          SurfBay Attending
        • Hire_or_Retail:
          Hire_fleet
        • Serial:
          020558h
        • Manufacturer:
          Swift
        • Model:
          Loire
        • Year:
          2016
        • Size:
          32x10
        • ID Number:
          SBH005177
        • Status Colour:
          Complete Complete
        • Stock_Number:
          31807
        • Times Scheduled:
          1
        • Park_Company:
           Woolacombe Sands
        • Park_Postcode:
          EX34 7AF
        • Park_Phone:
          01271870569
        • Park_Code:
          WOOL02
        • Park_Key_Account:
          Yes
        • SLA Status:
        • SLA: Open Jobs Overdue Status:
        1. PDF File
          SKM_C224e16061110512.pdf
          284 kB
          Charleen Sibley
        1. woolacomb.jpg
          257 kB
        2. Swift ack attending site.png
          294 kB
        3. screenshot-1.png
          159 kB
        4. No parts on order.png
          169 kB
        5. claim submitted to swift.png
          300 kB

          Activity

          Ascending order - Click to sort in descending order
          Nikki Curtis (Inactive) created issue -
          Nikki Curtis (Inactive) made changes -
          Field Original Value New Value
          Park_Postcode EX34 7AF
          Park_Phone 01271870569
          Park_Code WOOL02
          Park_Key_Account No
          Park_Address2 Woolacombe Sands Holiday Park, Station Road
          Park_City Woolacombe
          Park_Address Richard Holiday Developments (Woolacombe Sands)) Ltd
          Nikki Curtis (Inactive) made changes -
          Assignee Nikki Curtis [ nikkic ] Debbie Bartlett [ debbieb ]
          Debbie Bartlett (Inactive) made changes -
          Status Open [ 1 ] Submitted [ 10001 ]
          Debbie Bartlett (Inactive) made changes -
          Attachment claim submitted to swift.png [ 109288 ]
          Adrienne Barwell (Inactive) made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Adrienne Barwell (Inactive) made changes -
          Status Acknowledged [ 10005 ] Rejected [ 10002 ]
          Hide
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          Adrienne Barwell (Inactive) added a comment -
          Not reported within 72 hours. I have informed Debbie and she will contact Swift to get this overturned
          Show
          Adrienne Barwell (Inactive) added a comment - Not reported within 72 hours. I have informed Debbie and she will contact Swift to get this overturned
          Hide
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          Debbie Bartlett (Inactive) added a comment -
          I have spoken to Paul at Swift, He has spoken to Reece and this claim will be authorised. He is also going to speak to the warranty team and inform them that we have 2 weeks grace not 72 hours.
          Show
          Debbie Bartlett (Inactive) added a comment - I have spoken to Paul at Swift, He has spoken to Reece and this claim will be authorised. He is also going to speak to the warranty team and inform them that we have 2 weeks grace not 72 hours.
          Debbie Bartlett (Inactive) made changes -
          ID Number SBH005177
          Hide
          Permalink
          Debbie Bartlett (Inactive) added a comment -
          Swift have ack this claim, we are waiting on the park to email the photos of the lamp shades they require as is a special order.
          Show
          Debbie Bartlett (Inactive) added a comment - Swift have ack this claim, we are waiting on the park to email the photos of the lamp shades they require as is a special order.
          Hide
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          Debbie Bartlett (Inactive) added a comment -
          The park have emailed photos across. Please find attached.
          Show
          Debbie Bartlett (Inactive) added a comment - The park have emailed photos across. Please find attached.
          Debbie Bartlett (Inactive) made changes -
          Attachment woolacomb.jpg [ 110072 ]
          Hide
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          Debbie Bartlett (Inactive) added a comment -
          I requested a parts number, parts number received. Ordered placed.
          Show
          Debbie Bartlett (Inactive) added a comment - I requested a parts number, parts number received. Ordered placed.
          Hide
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          Debbie Bartlett (Inactive) added a comment - - edited
          .
          Show
          Debbie Bartlett (Inactive) added a comment - - edited .
          Debbie Bartlett (Inactive) made changes -
          Attachment Swift ack attending site.png [ 110557 ]
          Hide
          Permalink
          Debbie Bartlett (Inactive) added a comment - - edited
          Swift have authorised this claim, its sitting on request payment
          Show
          Debbie Bartlett (Inactive) added a comment - - edited Swift have authorised this claim, its sitting on request payment
          Adrienne Barwell (Inactive) made changes -
          Status Rejected [ 10002 ] Resolved [ 5 ]
          Resolution Completed [ 1 ]
          Adrienne Barwell (Inactive) made changes -
          Resolution Completed [ 1 ]
          Status Resolved [ 5 ] Reopened [ 4 ]
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          This has been authorised but there are no parts on order for this claim, I will refer this back to Debbie
          Show
          Adrienne Barwell (Inactive) added a comment - This has been authorised but there are no parts on order for this claim, I will refer this back to Debbie
          Adrienne Barwell (Inactive) made changes -
          Status Reopened [ 4 ] Submitted [ 10001 ]
          Adrienne Barwell (Inactive) made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Adrienne Barwell (Inactive) made changes -
          Attachment No parts on order.png [ 112353 ]
          Hide
          Permalink
          Debbie Bartlett (Inactive) added a comment -
          I have resubmitted this claim to swift and placed the shades on order.
          Show
          Debbie Bartlett (Inactive) added a comment - I have resubmitted this claim to swift and placed the shades on order.
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          This has been authorised
          Show
          Adrienne Barwell (Inactive) added a comment - This has been authorised
          Adrienne Barwell (Inactive) made changes -
          Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
          Adrienne Barwell (Inactive) made changes -
          Priority Normal [ 21 ] Manager escalations [ 10000 ]
          Hide
          Permalink
          Charleen Sibley added a comment -
          Ordred on the Swift system, 2 lampshades.
          Show
          Charleen Sibley added a comment - Ordred on the Swift system, 2 lampshades.
          Adrienne Barwell (Inactive) made changes -
          Attachment screenshot-1.png [ 119165 ]
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          Parts due next week
          Show
          Adrienne Barwell (Inactive) added a comment - Parts due next week
          Claire Folland made changes -
          Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
          Plot
          Hide
          Permalink
          Claire Folland added a comment -
          recieved 2 lightshades from swift, issued worksheet as these break in the post
          Show
          Claire Folland added a comment - recieved 2 lightshades from swift, issued worksheet as these break in the post
          Claire Folland made changes -
          Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
          Assignee Debbie Bartlett [ debbieb ] Adrienne Barwell [ adrienne ]
          Hide
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          Adrienne Barwell (Inactive) added a comment -
          Steve to attend
          Show
          Adrienne Barwell (Inactive) added a comment - Steve to attend
          Adrienne Barwell (Inactive) made changes -
          Times Scheduled 0 1
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Work Scheduled 07/Jun/16
          Assignee Adrienne Barwell [ adrienne ] Claire Folland [ claire ]
          Plot
          Adrienne Barwell (Inactive) made changes -
          Priority Manager escalations [ 10000 ] Agreed Date [ 26 ]
          Hide
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          Charleen Sibley added a comment -
          completed.
          Show
          Charleen Sibley added a comment - completed.
          Charleen Sibley made changes -
          Attachment SKM_C224e16061110512.pdf [ 120926 ]
          Charleen Sibley made changes -
          Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
          Assignee Claire Folland [ claire ] Ellie W [ temp ]
          Adrienne Barwell (Inactive) made changes -
          Priority Agreed Date [ 26 ] Low [ 22 ]
          Hide
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          Adrienne Barwell (Inactive) added a comment -
          invoice 467042
          Show
          Adrienne Barwell (Inactive) added a comment - invoice 467042
          Adrienne Barwell (Inactive) made changes -
          Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
          Invoice Number 467042
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          Credited 1678469
          Show
          Adrienne Barwell (Inactive) added a comment - Credited 1678469
          Hide
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          Adrienne Barwell (Inactive) added a comment -
          Awaiting credit for travel and need to check material costs,
          Show
          Adrienne Barwell (Inactive) added a comment - Awaiting credit for travel and need to check material costs,
          Adrienne Barwell (Inactive) made changes -
          Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
          Assignee Ellie W [ temp ] Charleen Sibley [ charleen sibley ]
          Resolution Completed [ 1 ]
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          Over charged for the materials, credit note 467042 raised
          Chased Swift for the travel element
          Show
          Adrienne Barwell (Inactive) added a comment - Over charged for the materials, credit note 467042 raised Chased Swift for the travel element
          Adrienne Barwell (Inactive) made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Submitted Submitted
          		1d 23h 13m 1 debbieb 13/Jan/16 10:54 AM
          Acknowledged Acknowledged Rejected Rejected
          		14s 1 Adrienne Barwell (Inactive) 15/Jan/16 10:36 AM
          Rejected Rejected Resolved Resolved
          		48d 5h 49m 1 Adrienne Barwell (Inactive) 03/Mar/16 4:26 PM
          Resolved Resolved Reopened Reopened
          		3s 1 Adrienne Barwell (Inactive) 03/Mar/16 4:26 PM
          Reopened Reopened Submitted Submitted
          		1m 53s 1 Adrienne Barwell (Inactive) 03/Mar/16 4:28 PM
          Submitted Submitted Acknowledged Acknowledged
          		1d 23h 41m 2 Adrienne Barwell (Inactive) 03/Mar/16 4:28 PM
          Acknowledged Acknowledged Parts ordered Parts ordered
          		47d 17h 17m 1 Adrienne Barwell (Inactive) 20/Apr/16 10:45 AM
          Parts ordered Parts ordered Parts Recieved Parts Recieved
          		34d 7h 46m 1 Claire Folland 24/May/16 6:31 PM
          Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
          		3m 57s 1 Claire Folland 24/May/16 6:35 PM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		9d 16h 30m 1 Adrienne Barwell (Inactive) 03/Jun/16 11:06 AM
          Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
          		8d 50m 1 charleen sibley 11/Jun/16 11:56 AM
          Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
          		209d 5h 43m 1 Adrienne Barwell (Inactive) 06/Jan/17 4:39 PM
          Awaiting Payment Awaiting Payment Resolved Resolved
          		3m 26s 1 Adrienne Barwell (Inactive) 06/Jan/17 4:43 PM
          Resolved Resolved Complete Complete
          		6m 22s 1 Adrienne Barwell (Inactive) 06/Jan/17 4:49 PM

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              Dates

              • Due:
                Created:
                Updated:
                Resolved:
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