Swift
  1. Swift
  2. SWIFT-10149

PDI reports there is a small black mark on the mattress of the pull out bed in the lounge

        Details

        • Type: Mattress (8 Weeks) Mattress (8 Weeks)
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Completed
        • Labels:
          None
        • Responsibility:
          Manufacturer Attending
        • Plot:
          81
        • Hire_or_Retail:
          Hire_fleet
        • Serial:
          020782h
        • Manufacturer:
          Swift
        • Model:
          Burgundy
        • Year:
          2016
        • Size:
          28x12
        • ID Number:
          SBH005175
        • Status Colour:
          Complete Complete
        • Stock_Number:
          31850
        • Times Scheduled:
          1
        • Park_Company:
           Highlands End Caravan Park Ltd
        • Park_Postcode:
          DT6 6AR
        • Park_Contact:
          m cox
        • Park_Phone:
          01308 422139
        • Park_Email:
          Sales@wdlh.co.uk
        • Park_Code:
          HIGH03
        • Park_Key_Account:
          Yes
        • SLA Status:
        1. 13.1.15.png
          184 kB
        2. 20.1.16.png
          193 kB
        3. screenshot-1.png
          97 kB
        4. Swift ACK claim.png
          138 kB
        5. work complete by Craig.png
          137 kB
        Progress
        Resolved Sub-Tasks

        Sub-Tasks

        1.
        		 Update Customer Update Customer (today) Complete elliew
         

          Activity

          Ascending order - Click to sort in descending order
          Ellie W (Inactive) created issue -
          Ellie W (Inactive) made changes -
          Field Original Value New Value
          Park_Contact m cox
          Park_Postcode DT6 6AR
          Park_Phone 01308 422139
          Park_Code HIGH03
          Park_Key_Account Yes
          Park_Address2 Eype
          Park_City Bridport
          Park_Address Highlands End Farm
          Ellie W (Inactive) made changes -
          Attachment 13.1.15.png [ 109269 ]
          Hide
          Permalink
          Ellie W (Inactive) added a comment -
          Submitted into Swift - I could not find Wally's photograph of this - will wait for him to return his camera again
          Show
          Ellie W (Inactive) added a comment - Submitted into Swift - I could not find Wally's photograph of this - will wait for him to return his camera again
          Ellie W (Inactive) made changes -
          Status Open [ 1 ] Submitted [ 10001 ]
          Ellie W (Inactive) made changes -
          ID Number SBH005175
          Hide
          Permalink
          Nikki Curtis (Inactive) added a comment - - edited
          Swift have acknowledged this claim. Screenshot attached. Swift engineer is attending this.
          Show
          Nikki Curtis (Inactive) added a comment - - edited Swift have acknowledged this claim. Screenshot attached. Swift engineer is attending this.
          Nikki Curtis (Inactive) made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Nikki Curtis (Inactive) made changes -
          Attachment Swift ACK claim.png [ 109467 ]
          Ellie W (Inactive) made changes -
          Attachment 20.1.16.png [ 109616 ]
          Hide
          Permalink
          Ellie W (Inactive) added a comment -
          Swift have advised that an engineer will be attending W/C 25th January
          Show
          Ellie W (Inactive) added a comment - Swift have advised that an engineer will be attending W/C 25th January
          Ellie W (Inactive) made changes -
          Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
          Ellie W (Inactive) made changes -
          Times Scheduled 0 1
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Work Scheduled 25/Jan/16
          Plot
          Adrienne Barwell (Inactive) made changes -
          Assignee Ellie W [ temp ] Debbie Bartlett [ debbieb ]
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          no update on the swift system yet
          Show
          Adrienne Barwell (Inactive) added a comment - no update on the swift system yet
          Adrienne Barwell (Inactive) made changes -
          Attachment work complete by Craig.png [ 110473 ]
          Adrienne Barwell (Inactive) made changes -
          Attachment screenshot-1.png [ 110474 ]
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          comp 26.1.16
          Show
          Adrienne Barwell (Inactive) added a comment - comp 26.1.16
          Adrienne Barwell (Inactive) made changes -
          Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
          Assignee Debbie Bartlett [ debbieb ] Ellie W [ temp ]
          Adrienne Barwell (Inactive) made changes -
          Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
          Adrienne Barwell (Inactive) made changes -
          Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
          Assignee Ellie W [ temp ] Adrienne Barwell [ adrienne ]
          Resolution Completed [ 1 ]
          Adrienne Barwell (Inactive) made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Submitted Submitted
          		10m 13s 1 temp 13/Jan/16 10:23 AM
          Submitted Submitted Acknowledged Acknowledged
          		2d 1h 45m 1 Nikki Curtis (Inactive) 15/Jan/16 12:09 PM
          Acknowledged Acknowledged Worksheet Issued Worksheet Issued
          		4d 20h 29m 1 temp 20/Jan/16 8:39 AM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		8s 1 temp 20/Jan/16 8:39 AM
          Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
          		13d 5h 15m 1 Adrienne Barwell (Inactive) 02/Feb/16 1:55 PM
          Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
          		4s 1 Adrienne Barwell (Inactive) 02/Feb/16 1:55 PM
          Awaiting Payment Awaiting Payment Resolved Resolved
          		5s 1 Adrienne Barwell (Inactive) 02/Feb/16 1:55 PM
          Resolved Resolved Complete Complete
          		4s 1 Adrienne Barwell (Inactive) 02/Feb/16 1:55 PM

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              Dates

              • Due:
                Created:
                Updated:
                Resolved:
                Work Scheduled: