Swift
  1. Swift
  2. SWIFT-10166

Zip has broken on the seating cushion,

        Details

        • Type: Upholstery (8 weeks) Upholstery (8 weeks)
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Completed
        • Labels:
          None
        • Responsibility:
          RTM
        • Plot:
          a017
        • Hire_or_Retail:
          Hire_fleet
        • Serial:
          018192h
        • Manufacturer:
          Swift
        • Model:
          Biarritz
        • Year:
          2015
        • Size:
          38x12
        • ID Number:
          sbh005180
        • Status Colour:
          Complete Complete
        • Stock_Number:
          30659
        • Times Scheduled:
          3
        • Park_Company:
           Durdle Door Caravan Park
        • Park_Postcode:
          BH20 5PU
        • Park_Contact:
          Janine Hocking
        • Park_Phone:
          01929400200
        • Park_Email:
          Janine.Hocking@lulworth.com
        • Park_Code:
          DURD01
        • Additional Contact Details:
          Hire fleet, Purchase date 01/04/2015
        • Park_Key_Account:
          Yes
        • SLA Status:
        1. 007.JPG
          1.62 MB
        2. 008.JPG
          1.62 MB
        3. action in place.png
          165 kB
        4. completion.png
          155 kB
        5. new appointment date.png
          189 kB
        6. reporting issue.png
          119 kB
        7. schedule date.png
          124 kB
        8. Swift Referral.png
          126 kB
        9. update.png
          103 kB
        10. updated Belfield, wrong address.png
          176 kB
        11. update requested.png
          182 kB

          Activity

          Ascending order - Click to sort in descending order
          Adrienne Barwell (Inactive) created issue -
          Adrienne Barwell (Inactive) made changes -
          Field Original Value New Value
          Park_Postcode BH20 5PU
          Park_Email claire.meakin@lulworth.com
          Park_Phone 1929400200
          Park_Code DURD01
          Park_Key_Account No
          Park_Address2 Lulworth Cove
          Park_City Wareham
          Park_Address Durdle Door Caravan Park
          Adrienne Barwell (Inactive) made changes -
          Status Open [ 1 ] Awaiting Customer Info [ 10012 ]
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          I have asked Di at Durdle Door to provide a photograph - awaiting this before submitting to Swift
          Show
          Adrienne Barwell (Inactive) added a comment - I have asked Di at Durdle Door to provide a photograph - awaiting this before submitting to Swift
          Adrienne Barwell (Inactive) made changes -
          Attachment reporting issue.png [ 109338 ]
          Adrienne Barwell (Inactive) made changes -
          Attachment 007.JPG [ 109413 ]
          Attachment 008.JPG [ 109414 ]
          Adrienne Barwell (Inactive) made changes -
          Status Awaiting Customer Info [ 10012 ] Submitted [ 10001 ]
          ID Number sbh005180
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          Submitted to Swift
          Updated the site
          Show
          Adrienne Barwell (Inactive) added a comment - Submitted to Swift Updated the site
          Adrienne Barwell (Inactive) made changes -
          Attachment update.png [ 109419 ]
          Hide
          Permalink
          Nikki Curtis (Inactive) added a comment -
          Claim referred to manufacturer. Screenshot attached.
          Show
          Nikki Curtis (Inactive) added a comment - Claim referred to manufacturer. Screenshot attached.
          Nikki Curtis (Inactive) made changes -
          Attachment Swift Referral.png [ 109465 ]
          Nikki Curtis (Inactive) made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Adrienne Barwell (Inactive) made changes -
          Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
          Adrienne Barwell (Inactive) made changes -
          Attachment action in place.png [ 109670 ]
          Adrienne Barwell (Inactive) made changes -
          Attachment updated Belfield, wrong address.png [ 109671 ]
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          This van has the wrong address logged with Belfield, I have updated them
          Show
          Adrienne Barwell (Inactive) added a comment - This van has the wrong address logged with Belfield, I have updated them
          Adrienne Barwell (Inactive) made changes -
          Assignee Adrienne Barwell [ adrienne ] Debbie Bartlett [ debbieb ]
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          Homeserve booked to attend 28.1.16
          Show
          Adrienne Barwell (Inactive) added a comment - Homeserve booked to attend 28.1.16
          Adrienne Barwell (Inactive) made changes -
          Times Scheduled 0 1
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Work Scheduled 28/Jan/16
          Plot
          Adrienne Barwell (Inactive) made changes -
          Attachment schedule date.png [ 110322 ]
          Adrienne Barwell (Inactive) made changes -
          Attachment update requested.png [ 110459 ]
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          I have asked Belfield to confirm whether Homeserve sorted this issue, awaiting response
          Show
          Adrienne Barwell (Inactive) added a comment - I have asked Belfield to confirm whether Homeserve sorted this issue, awaiting response
          Adrienne Barwell (Inactive) made changes -
          Attachment new appointment date.png [ 110758 ]
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          The park cancelled the visit and have re-scheduled for 10.02.16
          Show
          Adrienne Barwell (Inactive) added a comment - The park cancelled the visit and have re-scheduled for 10.02.16
          Adrienne Barwell (Inactive) made changes -
          Times Scheduled 1 2
          Status Engineer Scheduled [ 10000 ] Engineer Visit Rescheduled [ 10010 ]
          Work Scheduled 28/Jan/16 10/Feb/16
          Plot
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          Parts ordered. Due for despatch to site 24.02.16
          Show
          Adrienne Barwell (Inactive) added a comment - Parts ordered. Due for despatch to site 24.02.16
          Adrienne Barwell (Inactive) made changes -
          Times Scheduled 2 3
          Status Engineer Visit Rescheduled [ 10010 ] Engineer Visit Rescheduled [ 10010 ]
          Work Scheduled 10/Feb/16 24/Feb/16
          Plot
          Adrienne Barwell (Inactive) made changes -
          Attachment completion.png [ 111757 ]
          Adrienne Barwell (Inactive) made changes -
          Status Engineer Visit Rescheduled [ 10010 ] Issue Invoice [ 10451 ]
          Assignee Debbie Bartlett [ debbieb ] Ellie W [ temp ]
          Adrienne Barwell (Inactive) made changes -
          Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
          Adrienne Barwell (Inactive) made changes -
          Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
          Assignee Ellie W [ temp ] Adrienne Barwell [ adrienne ]
          Resolution Completed [ 1 ]
          Adrienne Barwell (Inactive) made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          made changes -
          Park_Contact
          made changes -
          Park_Contact
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Awaiting Customer Info Awaiting Customer Info
          		21s 1 Adrienne Barwell (Inactive) 13/Jan/16 3:21 PM
          Awaiting Customer Info Awaiting Customer Info Submitted Submitted
          		22h 49m 1 Adrienne Barwell (Inactive) 14/Jan/16 2:11 PM
          Submitted Submitted Acknowledged Acknowledged
          		21h 32m 1 Nikki Curtis (Inactive) 15/Jan/16 11:44 AM
          Acknowledged Acknowledged Worksheet Issued Worksheet Issued
          		5d 4h 35m 1 Adrienne Barwell (Inactive) 20/Jan/16 4:20 PM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		8d 23h 39m 1 Adrienne Barwell (Inactive) 29/Jan/16 3:59 PM
          Engineer Scheduled Engineer Scheduled Engineer Visit Rescheduled Engineer Visit Rescheduled
          		9d 23h 3m 1 Adrienne Barwell (Inactive) 08/Feb/16 3:03 PM
          Engineer Visit Rescheduled Engineer Visit Rescheduled Engineer Visit Rescheduled Engineer Visit Rescheduled
          		3d 23m 1 Adrienne Barwell (Inactive) 11/Feb/16 3:26 PM
          Engineer Visit Rescheduled Engineer Visit Rescheduled Issue Invoice Issue Invoice
          		10d 22h 25m 1 Adrienne Barwell (Inactive) 22/Feb/16 1:52 PM
          Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
          		4s 1 Adrienne Barwell (Inactive) 22/Feb/16 1:52 PM
          Awaiting Payment Awaiting Payment Resolved Resolved
          		4s 1 Adrienne Barwell (Inactive) 22/Feb/16 1:52 PM
          Resolved Resolved Complete Complete
          		5s 1 Adrienne Barwell (Inactive) 22/Feb/16 1:52 PM

            People

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              Dates

              • Due:
                Created:
                Updated:
                Resolved:
                Work Scheduled: