Details
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Type:
Internal Doors (8 Weeks)
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Status: Complete
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Priority:
Agreed Date
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Resolution: Completed
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Labels:None
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Responsibility:SurfBay Attending
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Plot:80
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Serial:020545h
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Manufacturer:Swift
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Model:Moselle Lodge
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Year:2016
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Size:40x13
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ID Number:SBH005189
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Status Colour:
Complete
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Stock_Number:32006
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Times Scheduled:2
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Park_Company:Merley House Holiday Park
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Park_Postcode:BH21 3AA
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Park_Contact:Mr P Hammick
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Park_Phone:01202 883823
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Park_Email:info@merleyhouse.co.uk
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Park_Code:MERL01
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Park_Key_Account:Yes
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SLA Status:
-
SLA: Open Jobs Overdue Status:
1. |
Update Customer |  |
Complete | Nikki Curtis (Inactive) |
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Contact | Mr P Hammick | |
| Park_Postcode | BH21 3AA | |
| Park_Phone | 01202 883823 | |
| Park_Code | MERL01 | |
| Park_Key_Account | No | |
| Park_Address2 | Merley Park | |
| Park_City | Wimborne | |
| Park_Address | Merley House Lane |
Hide
Nikki Curtis (Inactive)
added a comment -
Permalink
Preston has taken a picture of this issue
Show
Nikki Curtis (Inactive)
added a comment - Preston has taken a picture of this issue
I have resubmitted this claim to Swift with a part number.
Show
Debbie Bartlett (Inactive)
added a comment - I have resubmitted this claim to Swift with a part number.
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| ID Number | SBH005189 |
| Assignee | Nikki Curtis [ nikkic ] | Debbie Bartlett [ debbieb ] |
Parts had not been placed on order, I have gone back into the claim and added the order number
Show
Adrienne Barwell (Inactive)
added a comment - Parts had not been placed on order, I have gone back into the claim and added the order number
| Attachment | Order processing.png [ 110301 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
recieved replacement door on swift delivery, issued worksheet
Show
Claire Folland
added a comment - recieved replacement door on swift delivery, issued worksheet
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Assignee | Debbie Bartlett [ debbieb ] | Adrienne Barwell [ adrienne ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 02/Mar/16 | |
| Assignee | Adrienne Barwell [ adrienne ] | Claire Folland [ claire ] |
| Plot |
| Summary | PDI reports Door to main bedroom is damaged | PDI reports Door to main bedroom wardrobe is damaged |
Steve attending this week
Show
Adrienne Barwell (Inactive)
added a comment - Steve attending this week
This issue has been reported wrongly on the PDI .A main bedroom door is required. I have put an inquiry into swift, and inform them that the wrong part was ordered , and to request an order for a main bedroom door.
Show
Debbie Bartlett (Inactive)
added a comment - - edited This issue has been reported wrongly on the PDI .A main bedroom door is required. I have put an inquiry into swift, and inform them that the wrong part was ordered , and to request an order for a main bedroom door.
| Summary | PDI reports Door to main bedroom wardrobe is damaged | PDI reports Door to main bedroom is damaged |
Claim on query, I have explained that its the main bedroom door that needs replacing
Show
Debbie Bartlett (Inactive)
added a comment - Claim on query, I have explained that its the main bedroom door that needs replacing
Linda from Brean called today asking for an update. Swift have given a anticipated date of delivery for w/c 18/04/16. Updated Linda.
Show
Charleen Sibley
added a comment - Linda from Brean called today asking for an update. Swift have given a anticipated date of delivery for w/c 18/04/16. Updated Linda.
| Status | Engineer Scheduled [ 10000 ] | Parts on reorder [ 10009 ] |
| Status | Parts on reorder [ 10009 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Assignee | Claire Folland [ claire ] | Adrienne Barwell [ adrienne ] |
phoned Linda to advise the door has arrived, she will inform the park, she needs this to be done next week if possible
Show
Claire Folland
added a comment - phoned Linda to advise the door has arrived, she will inform the park, she needs this to be done next week if possible
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 02/Mar/16 | 26/Apr/16 |
| Assignee | Adrienne Barwell [ adrienne ] | Claire Folland [ claire ] |
| Plot |
| Priority | Normal [ 21 ] | Agreed Date [ 26 ] |
| Assignee | Claire Folland [ claire ] | Debbie Bartlett [ debbieb ] |
Steve - Refix ensuite edging.
Fit new washer in bathroom top surround
Customer complaining tap moves in kitchen sink (flexing in sink) How they are!
Customer waiting for velcro to be fixed on back of pelmet. Don't have staples short enough on van.
Fit new washer in bathroom top surround
Customer complaining tap moves in kitchen sink (flexing in sink) How they are!
Customer waiting for velcro to be fixed on back of pelmet. Don't have staples short enough on van.
Show
Ellie W (Inactive)
added a comment - Steve - Refix ensuite edging.
Fit new washer in bathroom top surround
Customer complaining tap moves in kitchen sink (flexing in sink) How they are!
Customer waiting for velcro to be fixed on back of pelmet. Don't have staples short enough on van.
| Attachment | CCF03052016_00009.jpg [ 116666 ] |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Debbie Bartlett [ debbieb ] | Ellie W [ temp ] |
Invoice issued - 465458
Requested payment on swift
Credit Received
Requested payment on swift
Credit Received
Show
Ellie W (Inactive)
added a comment - Invoice issued - 465458
Requested payment on swift
Credit Received
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Invoice Number | 465458 |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
11d 14m | 1 | debbieb | 26/Jan/16 11:35 AM | |||||
|
3s | 1 | debbieb | 26/Jan/16 11:35 AM | |||||
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3d 1h 13m | 1 | Adrienne Barwell (Inactive) | 29/Jan/16 12:49 PM | |||||
|
13d 1h 40m | 1 | Claire Folland | 11/Feb/16 2:29 PM | |||||
|
40d 19h 34m | 1 | charleen sibley | 07/Apr/16 10:36 AM | |||||
|
14d 22h 54m | 1 | Claire Folland | 22/Apr/16 9:31 AM | |||||
|
22s | 2 | Claire Folland | 22/Apr/16 9:31 AM | |||||
|
15d 5h 40m | 2 | Adrienne Barwell (Inactive) | 22/Apr/16 3:40 PM | |||||
|
10d 18h | 1 | temp | 03/May/16 9:40 AM | |||||
|
1d 6h 14m | 1 | temp | 04/May/16 3:54 PM | |||||
|
4s | 1 | temp | 04/May/16 3:54 PM | |||||
|
5s | 1 | temp | 04/May/16 3:54 PM |
