Swift
  1. Swift
  2. SWIFT-10447

Patio door not opening level with the door catched. The catch is too high for the door to clip into.

        Details

        • Type: Small Fittings (8 Weeks) Small Fittings (8 Weeks)
        • Status: Complete
        • Priority: Manager escalations Manager escalations
        • Resolution: Completed
        • Labels:
          None
        • Responsibility:
          Manufacturer Attending
        • Hire_or_Retail:
          Retail
        • Serial:
          019111h
        • Manufacturer:
          Swift
        • Model:
          Biarritz
        • Year:
          2015
        • Size:
          38x12
        • ID Number:
          SBH005237 /SBH005290
        • Status Colour:
          Complete Complete
        • Stock_Number:
          31562
        • Times Scheduled:
          3
        • Park_Company:
           Silver Sands Caravan Park (Trevella)
        • Park_Postcode:
          IV31 6SP
        • Park_Phone:
          01343 612621
        • Park_Code:
          SILV04
        • Park_Key_Account:
          No
        • SLA Status:
        • SLA: Open Jobs Overdue Status:
        1. screenshot-2.png
          306 kB
        2. screenshot-1.png
          169 kB
        3. claim submitted to swift.png
          297 kB

          Activity

          Descending order - Click to sort in ascending order
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Submitted Submitted
          		4m 3s 1 debbieb 09/Feb/16 3:30 PM
          Resolved Resolved Reopened Reopened
          		4s 1 Adrienne Barwell (Inactive) 25/Feb/16 3:09 PM
          Reopened Reopened Submitted Submitted
          		42s 1 Adrienne Barwell (Inactive) 25/Feb/16 3:09 PM
          Submitted Submitted Awaiting Customer Info Awaiting Customer Info
          		7s 1 Adrienne Barwell (Inactive) 25/Feb/16 3:09 PM
          Awaiting Customer Info Awaiting Customer Info Submitted Submitted
          		12m 45s 1 debbieb 25/Feb/16 3:22 PM
          Submitted Submitted Acknowledged Acknowledged
          		2d 1h 21m 2 Adrienne Barwell (Inactive) 25/Feb/16 3:28 PM
          Acknowledged Acknowledged Worksheet Issued Worksheet Issued
          		123d 22h 24m 2 Adrienne Barwell (Inactive) 14/Jun/16 4:32 PM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		19s 2 Adrienne Barwell (Inactive) 14/Jun/16 4:32 PM
          Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
          		6s 2 Adrienne Barwell (Inactive) 14/Jun/16 4:32 PM
          Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
          		2m 25s 2 Adrienne Barwell (Inactive) 14/Jun/16 4:33 PM
          Awaiting Payment Awaiting Payment Resolved Resolved
          		8s 2 Adrienne Barwell (Inactive) 14/Jun/16 4:33 PM
          Resolved Resolved Complete Complete
          		5s 1 Adrienne Barwell (Inactive) 14/Jun/16 4:33 PM
          Hide
          Permalink
          Marion Pratt (Inactive) added a comment -
          LABOUR CREDIT - 1678471 - AWAITING £45.00 MATERIALS.
          Show
          Marion Pratt (Inactive) added a comment - LABOUR CREDIT - 1678471 - AWAITING £45.00 MATERIALS.
          Adrienne Barwell (Inactive) made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          Adrienne Barwell (Inactive) made changes -
          Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
          Assignee Ellie W [ temp ] Adrienne Barwell [ adrienne ]
          Resolution Completed [ 1 ]
          Adrienne Barwell (Inactive) made changes -
          Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
          Adrienne Barwell (Inactive) made changes -
          Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
          Assignee Debbie Bartlett [ debbieb ] Ellie W [ temp ]
          Adrienne Barwell (Inactive) made changes -
          Times Scheduled 2 3
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Work Scheduled 04/Mar/16
          Plot
          Adrienne Barwell (Inactive) made changes -
          Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
          Adrienne Barwell (Inactive) made changes -
          Attachment screenshot-2.png [ 121214 ]
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          comp by Swift 4/4/16
          Show
          Adrienne Barwell (Inactive) added a comment - comp by Swift 4/4/16
          Adrienne Barwell (Inactive) made changes -
          Attachment screenshot-1.png [ 121213 ]
          Adrienne Barwell (Inactive) made changes -
          Priority Over 8 Weeks [ 25 ] Manager escalations [ 10000 ]
          Adrienne Barwell (Inactive) made changes -
          Priority Normal [ 21 ] Over 8 Weeks [ 25 ]
          Hide
          Permalink
          Debbie Bartlett (Inactive) added a comment -
          I have update the park by phone. 12:50;53pm
          Show
          Debbie Bartlett (Inactive) added a comment - I have update the park by phone. 12:50;53pm
          Hide
          Permalink
          Debbie Bartlett (Inactive) added a comment -
          Swift have ack that they will be attending site week commencing 04/04/2016.
          Show
          Debbie Bartlett (Inactive) added a comment - Swift have ack that they will be attending site week commencing 04/04/2016.
          Adrienne Barwell (Inactive) made changes -
          Responsibility SurfBay Attending [ 10042 ] Manufacturer Attending [ 10045 ]
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          Swift have acknowledged this claim and they will be attending
          Show
          Adrienne Barwell (Inactive) added a comment - Swift have acknowledged this claim and they will be attending
          Adrienne Barwell (Inactive) made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Debbie Bartlett (Inactive) made changes -
          Status Awaiting Customer Info [ 10012 ] Submitted [ 10001 ]
          Hide
          Permalink
          Debbie Bartlett (Inactive) added a comment -
          I have re submitted this claim to swift.
          Show
          Debbie Bartlett (Inactive) added a comment - I have re submitted this claim to swift.
          Adrienne Barwell (Inactive) made changes -
          Summary  Patio door not opening level with the door catchd. The catch is too high for the door to clip into.  Patio door not opening level with the door catched. The catch is too high for the door to clip into.
          Adrienne Barwell (Inactive) made changes -
          Assignee Adrienne Barwell [ adrienne ] Debbie Bartlett [ debbieb ]
          Adrienne Barwell (Inactive) made changes -
          Status Submitted [ 10001 ] Awaiting Customer Info [ 10012 ]
          Adrienne Barwell (Inactive) made changes -
          Status Reopened [ 4 ] Submitted [ 10001 ]
          Adrienne Barwell (Inactive) made changes -
          Resolution Completed [ 1 ]
          Status Resolved [ 5 ] Reopened [ 4 ]
          Adrienne Barwell (Inactive) made changes -
          Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
          Assignee Ellie W [ temp ] Adrienne Barwell [ adrienne ]
          Resolution Completed [ 1 ]
          Adrienne Barwell (Inactive) made changes -
          Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
          Adrienne Barwell (Inactive) made changes -
          Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
          Assignee Adrienne Barwell [ adrienne ] Ellie W [ temp ]
          Adrienne Barwell (Inactive) made changes -
          Times Scheduled 1 2
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Plot
          Adrienne Barwell (Inactive) made changes -
          Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
          Assignee Debbie Bartlett [ debbieb ] Adrienne Barwell [ adrienne ]
          Hide
          Permalink
          Debbie Bartlett (Inactive) added a comment -
          I have re submitted this claim SBH005290 and requested that Swift attend.
          Show
          Debbie Bartlett (Inactive) added a comment - I have re submitted this claim SBH005290 and requested that Swift attend.
          Debbie Bartlett (Inactive) made changes -
          ID Number SBH005237 0 SBH005237 /SBH005290
          Adrienne Barwell (Inactive) made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Debbie Bartlett (Inactive) made changes -
          Attachment claim submitted to swift.png [ 110842 ]
          Hide
          Permalink
          Debbie Bartlett (Inactive) added a comment - - edited
          Claim submitted to swift.SBH005237 0 screen shot attached
          Show
          Debbie Bartlett (Inactive) added a comment - - edited Claim submitted to swift.SBH005237 0 screen shot attached
          Debbie Bartlett (Inactive) made changes -
          Status Open [ 1 ] Submitted [ 10001 ]
          Debbie Bartlett (Inactive) made changes -
          ID Number SBH005237 0
          Debbie Bartlett (Inactive) made changes -
          Due Date 08/Dec/15 04/Apr/16
          ID Number SBH004974
          Responsibility Undecided [ 10040 ] SurfBay Attending [ 10042 ]
          Debbie Bartlett (Inactive) made changes -
          Field Original Value New Value
          Summary We have a swift Biarritz, 19111, and the new owner has reported the patio door not opening level with the door catch as in photo attached. The catch is too high for the door to clip into.  Patio door not opening level with the door catchd. The catch is too high for the door to clip into.
          Debbie Bartlett (Inactive) created issue -

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              Dates

              • Due:
                Created:
                Updated:
                Resolved:
                Work Scheduled: