Details
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Type:
Small Fittings (8 Weeks)
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Status: Complete
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Priority:
Manager escalations
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Hire_or_Retail:Retail
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Serial:019111h
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Manufacturer:Swift
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Model:Biarritz
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Year:2015
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Size:38x12
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ID Number:SBH005237 /SBH005290
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Status Colour:
Complete
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Stock_Number:31562
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Times Scheduled:3
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Park_Company:Silver Sands Caravan Park (Trevella)
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Park_Postcode:IV31 6SP
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Park_Phone:01343 612621
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Park_Code:SILV04
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Park_Key_Account:No
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SLA Status:
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SLA: Open Jobs Overdue Status:
1. |
CLONE - Update Customer |  |
Complete | Karen Watson (Inactive) | |
2. |
CLONE - Update Customer | |
Complete | Claire Folland | |
3. |
CLONE - Check Parts | |
Complete | Claire Folland | |
4. |
Update Customer | |
Complete | Debbie Bartlett (Inactive) | |
5. |
Update Customer | |
Complete | Debbie Bartlett (Inactive) |
Activity
| Field | Original Value | New Value |
|---|---|---|
| Summary | We have a swift Biarritz, 19111, and the new owner has reported the patio door not opening level with the door catch as in photo attached. The catch is too high for the door to clip into. | Patio door not opening level with the door catchd. The catch is too high for the door to clip into. |
| Due Date | 08/Dec/15 | 04/Apr/16 |
| ID Number | SBH004974 | |
| Responsibility | Undecided [ 10040 ] | SurfBay Attending [ 10042 ] |
| ID Number | SBH005237 0 |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Attachment | claim submitted to swift.png [ 110842 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| ID Number | SBH005237 0 | SBH005237 /SBH005290 |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Assignee | Debbie Bartlett [ debbieb ] | Adrienne Barwell [ adrienne ] |
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Ellie W [ temp ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Adrienne Barwell [ adrienne ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Awaiting Customer Info [ 10012 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Debbie Bartlett [ debbieb ] |
| Summary | Patio door not opening level with the door catchd. The catch is too high for the door to clip into. | Patio door not opening level with the door catched. The catch is too high for the door to clip into. |
| Status | Awaiting Customer Info [ 10012 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Responsibility | SurfBay Attending [ 10042 ] | Manufacturer Attending [ 10045 ] |
| Priority | Normal [ 21 ] | Over 8 Weeks [ 25 ] |
| Priority | Over 8 Weeks [ 25 ] | Manager escalations [ 10000 ] |
| Attachment | screenshot-1.png [ 121213 ] |
| Attachment | screenshot-2.png [ 121214 ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 2 | 3 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 04/Mar/16 | |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Debbie Bartlett [ debbieb ] | Ellie W [ temp ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Adrienne Barwell [ adrienne ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |