Swift
  1. Swift
  2. SWIFT-10661

Exterior - French door has cap on top of door which is cracked.

        Details

        • Type: Ext Doors & Windows (4 weeks) Ext Doors & Windows (4 weeks)
        • Status: Complete
        • Priority: Low Low
        • Resolution: Completed
        • Labels:
          None
        • Responsibility:
          SurfBay Attending
        • Serial:
          018669h
        • Manufacturer:
          Swift
        • Model:
          Burgundy
        • Year:
          2016
        • Size:
          35x12
        • ID Number:
          SBH005307
        • Status Colour:
          Complete Complete
        • Stock_Number:
          31439
        • Times Scheduled:
          1
        • Park_Company:
           Castle Brake Holiday Park
        • Park_Postcode:
          EX5 1HA
        • Park_Contact:
          Amy Vining
        • Park_Phone:
          01395 232431
        • Park_Email:
          amyvining@castlebrake.co.uk
        • Park_Code:
          CAST01
        • Park_Key_Account:
          Yes
        • SLA Status:
        1. PDF File
          Swift-10661.pdf
          223 kB
          Ellie W
        1. screenshot-1.png
          107 kB
        Progress
        Resolved Sub-Tasks

        Sub-Tasks

        1.
        		 Update Customer Update Customer (today) Complete Charleen
         

          Activity

          Ascending order - Click to sort in descending order
          Charleen Sibley created issue -
          Charleen Sibley made changes -
          Field Original Value New Value
          Park_Email asales@surfbay.co.uk
          Park_Phone 01837 680100
          Park_Code SURF99
          Park_Key_Account No
          Park_Address Surf Bay Leisure (Winkleigh)
          Charleen Sibley made changes -
          ID Number SBH005307
          Hide
          Permalink
          Charleen Sibley added a comment -
          SBH005307 - claim submitted to swift.
          Show
          Charleen Sibley added a comment - SBH005307 - claim submitted to swift.
          Charleen Sibley made changes -
          Status Open [ 1 ] Submitted [ 10001 ]
          Hide
          Permalink
          Debbie Bartlett (Inactive) added a comment -
          Part ordered from swift.
          Show
          Debbie Bartlett (Inactive) added a comment - Part ordered from swift.
          Debbie Bartlett (Inactive) made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Charleen Sibley made changes -
          Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
          Hide
          Permalink
          Charleen Sibley added a comment -
          Authorised by Swift and worksheet printed and filed, when parts arrive please take note off so that Adrienne can schedule an engineer to fit part.
          Show
          Charleen Sibley added a comment - Authorised by Swift and worksheet printed and filed, when parts arrive please take note off so that Adrienne can schedule an engineer to fit part.
          Debbie Bartlett (Inactive) made changes -
          Park_Company Surf Bay Leisure (Winkleigh) Ladram Bay Holiday Centre
          Debbie Bartlett (Inactive) made changes -
          Park_Postcode EX9 7BX
          Park_Email asales@surfbay.co.uk
          Park_Phone 01837 680100 (01395) 568 761
          Park_Code SURF99 LADR01
          Park_Key_Account No Yes
          Park_Address2 Otterton
          Park_City Nr Budleigh Salterton
          Park_Address Surf Bay Leisure (Winkleigh) Ladram Bay Holiday Centre
          Claire Folland made changes -
          Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
          Plot
          Claire Folland made changes -
          Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
          Assignee Charleen Sibley [ charleen sibley ] Adrienne Barwell [ adrienne ]
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          Steve went out to Ladram but they advised that this unit is at Castle Brake
          Show
          Adrienne Barwell (Inactive) added a comment - Steve went out to Ladram but they advised that this unit is at Castle Brake
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          This van was rejected by the site, I will need to check with Darren where it is now
          Show
          Adrienne Barwell (Inactive) added a comment - This van was rejected by the site, I will need to check with Darren where it is now
          Adrienne Barwell (Inactive) made changes -
          Priority Normal [ 21 ] Over 8 Weeks [ 25 ]
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          Amy from Castle Brake has confirmed that this holiday home has now been moved to their site from Ladram Bay
          Show
          Adrienne Barwell (Inactive) added a comment - Amy from Castle Brake has confirmed that this holiday home has now been moved to their site from Ladram Bay
          Adrienne Barwell (Inactive) made changes -
          Park_Company Ladram Bay Holiday Centre Castle Break Holiday Park
          Adrienne Barwell (Inactive) made changes -
          Park_Postcode EX9 7BX
          Park_Phone (01395) 568 761
          Park_Code LADR01
          Park_Key_Account Yes
          Park_Address2 Otterton
          Park_City Nr Budleigh Salterton
          Park_Address Ladram Bay Holiday Centre
          Adrienne Barwell (Inactive) made changes -
          Attachment screenshot-1.png [ 119127 ]
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          This issue is now over 12 weeks old and I have moved it to Managers Escalations
          Show
          Adrienne Barwell (Inactive) added a comment - This issue is now over 12 weeks old and I have moved it to Managers Escalations
          Adrienne Barwell (Inactive) made changes -
          Priority Over 8 Weeks [ 25 ] Manager escalations [ 10000 ]
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          Steve to attend
          Show
          Adrienne Barwell (Inactive) added a comment - Steve to attend
          Adrienne Barwell (Inactive) made changes -
          Times Scheduled 0 1
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Work Scheduled 27/May/16
          Assignee Adrienne Barwell [ adrienne ] Claire Folland [ claire ]
          Plot
          Adrienne Barwell (Inactive) made changes -
          Assignee Claire Folland [ claire ] Debbie Bartlett [ debbieb ]
          Hide
          Permalink
          Ellie W (Inactive) added a comment -
          Worksheet attached - work completed by Steve
          Invoice Requried
          Show
          Ellie W (Inactive) added a comment - Worksheet attached - work completed by Steve Invoice Requried
          Ellie W (Inactive) made changes -
          Attachment Swift-10661.pdf [ 120239 ]
          Ellie W (Inactive) made changes -
          Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
          Assignee Debbie Bartlett [ debbieb ] Ellie W [ temp ]
          Hide
          Permalink
          Ellie W (Inactive) added a comment -
          Invoice issued - 466457
          Requested payment
          Show
          Ellie W (Inactive) added a comment - Invoice issued - 466457 Requested payment
          Ellie W (Inactive) made changes -
          Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
          Invoice Number 466457
          Adrienne Barwell (Inactive) made changes -
          Priority Manager escalations [ 10000 ] Low [ 22 ]
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          invoice number 466457
          credit note 0001655871
          Show
          Adrienne Barwell (Inactive) added a comment - invoice number 466457 credit note 0001655871
          Adrienne Barwell (Inactive) made changes -
          Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
          Resolution Completed [ 1 ]
          Adrienne Barwell (Inactive) made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          made changes -
          Park_Contact
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Submitted Submitted
          		16m 46s 1 charleen sibley 24/Feb/16 3:59 PM
          Submitted Submitted Acknowledged Acknowledged
          		6d 20h 26m 1 debbieb 02/Mar/16 12:25 PM
          Acknowledged Acknowledged Parts ordered Parts ordered
          		13d 4h 11m 1 charleen sibley 15/Mar/16 4:36 PM
          Parts ordered Parts ordered Parts Recieved Parts Recieved
          		56d 17h 49m 1 Claire Folland 11/May/16 11:26 AM
          Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
          		2s 1 Claire Folland 11/May/16 11:26 AM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		11d 21h 39m 1 Adrienne Barwell (Inactive) 23/May/16 9:06 AM
          Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
          		10d 1h 31m 1 temp 02/Jun/16 10:37 AM
          Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
          		3h 9m 1 temp 02/Jun/16 1:47 PM
          Awaiting Payment Awaiting Payment Resolved Resolved
          		13d 20h 17m 1 Adrienne Barwell (Inactive) 16/Jun/16 10:05 AM
          Resolved Resolved Complete Complete
          		6s 1 Adrienne Barwell (Inactive) 16/Jun/16 10:05 AM

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              Dates

              • Due:
                Created:
                Updated:
                Resolved:
                Work Scheduled: