Swift
  1. Swift
  2. SWIFT-14166

Carol reports - Toilet seat is loose

        Details

        • Type: Toilet/Shower (8 Weeks) Toilet/Shower (8 Weeks)
        • Status: Complete
        • Priority: Low Low
        • Resolution: Completed
        • Labels:
          None
        • Responsibility:
          SurfBay Attending
        • Hire_or_Retail:
          Retail
        • Serial:
          022679H
        • Manufacturer:
          Swift
        • Model:
          Chamonix Lodge
        • Year:
          2016
        • Size:
          42x13
        • Status Colour:
          Complete Complete
        • Stock_Number:
          32812
        • Times Scheduled:
          1
        • Park_Company:
           carol digby
        • Park_Postcode:
          PL32 9SW
        • Park_Phone:
          07738757227
        • Park_Code:
          DIGB02
        • Park_Key_Account:
          No
        • SLA Status:
        1. PDF File
          SKM_C224e17030809120.pdf
          248 kB
          Isabel Smith
        2. PDF File
          SKM_C224e17030809110.pdf
          240 kB
          Isabel Smith
        1. Update Carol.png
          446 kB
        2. screenshot-6.png
          264 kB
        3. screenshot-5.png
          271 kB
        4. screenshot-4.png
          329 kB
        5. screenshot-3.png
          273 kB
        6. screenshot-2.png
          260 kB
        7. screenshot-1.png
          338 kB

          Issue Links

          Customer Problem with

          Toilet/Shower (8 Weeks) - GW-4493 Carol reports - Please can we fit the original skirting

          • Over 8 Weeks - Over 8 Weeks
          • Awaiting Quote

            Activity

            Ascending order - Click to sort in descending order
            Isabel Smith (Inactive) created issue -
            Isabel Smith (Inactive) made changes -
            Field Original Value New Value
            ID Number  SBH006144
            Isabel Smith (Inactive) made changes -
            Issue Type Internal Doors (8 Weeks) [ 29 ] Toilet/Shower (8 Weeks) [ 41 ]
            Isabel Smith (Inactive) made changes -
            Due Date 23/Dec/16 22/Mar/17
            Isabel Smith (Inactive) made changes -
            Attachment screenshot-1.png [ 140224 ]
            Hide
            Permalink
            Isabel Smith (Inactive) added a comment -
            I have submitted the claim through to swift this was reported by email yesterday. I have printed an filed a worksheet for this issue and when we will attend I will update carol.
            Show
            Isabel Smith (Inactive) added a comment - I have submitted the claim through to swift this was reported by email yesterday. I have printed an filed a worksheet for this issue and when we will attend I will update carol.
            Isabel Smith (Inactive) made changes -
            Attachment screenshot-2.png [ 140225 ]
            Isabel Smith (Inactive) made changes -
            Status Open [ 1 ] Submitted [ 10001 ]
            Isabel Smith (Inactive) made changes -
            Attachment screenshot-3.png [ 140231 ]
            Hide
            Permalink
            Isabel Smith (Inactive) added a comment -
            I have updated carol see screen shot attached.
            Show
            Isabel Smith (Inactive) added a comment - I have updated carol see screen shot attached.
            Debbie Bartlett (Inactive) made changes -
            Attachment screenshot-4.png [ 140386 ]
            Hide
            Permalink
            Debbie Bartlett (Inactive) added a comment -
            Swift have authorise for us to attend. Screen shot attached. Work sheet printed and filed.
            Show
            Debbie Bartlett (Inactive) added a comment - Swift have authorise for us to attend. Screen shot attached. Work sheet printed and filed.
            Debbie Bartlett (Inactive) made changes -
            Status Submitted [ 10001 ] Acknowledged [ 10005 ]
            Debbie Bartlett (Inactive) made changes -
            Attachment screenshot-5.png [ 140389 ]
            Debbie Bartlett (Inactive) made changes -
            Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
            Assignee Isabel Smith [ monica ] Adrienne Barwell [ adrienne ]
            Hide
            Permalink
            Adrienne Barwell (Inactive) added a comment -
            I have asked Isabel to find out which day it would be convenient for our engineer to attend
            Show
            Adrienne Barwell (Inactive) added a comment - I have asked Isabel to find out which day it would be convenient for our engineer to attend
            Adrienne Barwell (Inactive) made changes -
            Priority High [ 23 ] Manager escalations [ 10000 ]
            Isabel Smith (Inactive) made changes -
            Attachment screenshot-6.png [ 141632 ]
            Hide
            Permalink
            Isabel Smith (Inactive) added a comment -
            I have emailed Carol again asking when it would be convenient for us to attend see screen shot attached.
            Show
            Isabel Smith (Inactive) added a comment - I have emailed Carol again asking when it would be convenient for us to attend see screen shot attached.
            Adrienne Barwell (Inactive) made changes -
            Plot private land carolg
            Adrienne Barwell (Inactive) made changes -
            Plot carolg
            Adrienne Barwell (Inactive) made changes -
            Park_Company Not defined carol digby
            Adrienne Barwell (Inactive) made changes -
            Park_Postcode PL32 9SW
            Park_Phone 07738757227
            Park_Code DIGB02
            Park_Key_Account No
            Park_Address2 Otterham station
            Park_City Camelford
            Park_Address Moore Farm
            Adrienne Barwell (Inactive) made changes -
            Assignee Adrienne Barwell [ adrienne ] Isabel Smith [ monica ]
            Hide
            Permalink
            Adrienne Barwell (Inactive) added a comment -
            Izzie awaiting a response from Carol Digby as to when we can attend.
            Show
            Adrienne Barwell (Inactive) added a comment - Izzie awaiting a response from Carol Digby as to when we can attend.
            Hide
            Permalink
            Adrienne Barwell (Inactive) added a comment -
            I have written to Carol asking her to contact Izzie to arrange a visit date awaiting response
            Show
            Adrienne Barwell (Inactive) added a comment - I have written to Carol asking her to contact Izzie to arrange a visit date awaiting response
            Hide
            Permalink
            Isabel Smith (Inactive) added a comment -
            I haven't heard back from carol yet she hasn't emailed me to say what is happening either way.
            Show
            Isabel Smith (Inactive) added a comment - I haven't heard back from carol yet she hasn't emailed me to say what is happening either way.
            Adrienne Barwell (Inactive) made changes -
            Assignee Isabel Smith [ monica ] Debbie Bartlett [ debbieb ]
            Adrienne Barwell (Inactive) made changes -
            Assignee Debbie Bartlett [ debbieb ] Adrienne Barwell [ adrienne ]
            Hide
            Permalink
            Isabel Smith (Inactive) added a comment -
            I have called Carol and asked if we can attend next week call 16.18.
            Show
            Isabel Smith (Inactive) added a comment - I have called Carol and asked if we can attend next week call 16.18.
            Adrienne Barwell (Inactive) made changes -
            Times Scheduled 0 1
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
            Work Scheduled 06/Mar/17
            Plot
            Hide
            Permalink
            Adrienne Barwell (Inactive) added a comment -
            Engineer to attend Monday 6th
            Show
            Adrienne Barwell (Inactive) added a comment - Engineer to attend Monday 6th
            Isabel Smith (Inactive) made changes -
            Attachment SKM_C224e17030809110.pdf [ 146571 ]
            Attachment SKM_C224e17030809120.pdf [ 146572 ]
            Hide
            Permalink
            Isabel Smith (Inactive) added a comment -
            Worksheet returned Steve has completed the issue of the loo seat. The Skirting Steve couldn't complete see PDF attached. The trim needs to be longer to be able to complete see PDF attached.
            Show
            Isabel Smith (Inactive) added a comment - Worksheet returned Steve has completed the issue of the loo seat. The Skirting Steve couldn't complete see PDF attached. The trim needs to be longer to be able to complete see PDF attached.
            Isabel Smith (Inactive) made changes -
            Link This issue Customer Problem with SWIFT-14641 [ SWIFT-14641 ]
            Isabel Smith (Inactive) made changes -
            Priority Manager escalations [ 10000 ] Low [ 22 ]
            Isabel Smith (Inactive) made changes -
            Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
            Assignee Adrienne Barwell [ adrienne ] Ellie W [ temp ]
            Isabel Smith (Inactive) made changes -
            Attachment Update Carol.png [ 146581 ]
            Hide
            Permalink
            Isabel Smith (Inactive) added a comment -
            I have updated Carol see screen shot attached.
            Show
            Isabel Smith (Inactive) added a comment - I have updated Carol see screen shot attached.
            Charleen Sibley made changes -
            Assignee Ellie W [ temp ] Adrienne Barwell [ adrienne ]
            Adrienne Barwell (Inactive) made changes -
            Assignee Adrienne Barwell [ adrienne ] Marion Pratt [ marion ]
            Hide
            Permalink
            Adrienne Barwell (Inactive) added a comment -
            469090
            Show
            Adrienne Barwell (Inactive) added a comment - 469090
            Adrienne Barwell (Inactive) made changes -
            Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
            Invoice Number 469090
            Adrienne Barwell (Inactive) made changes -
            Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
            Assignee Marion Pratt [ marion ] Isabel Smith [ monica ]
            Resolution Completed [ 1 ]
            Adrienne Barwell (Inactive) made changes -
            Status Resolved [ 5 ] Complete [ 6 ]
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open Submitted Submitted
            		9m 40s 1 monica 25/Jan/17 10:27 AM
            Submitted Submitted Acknowledged Acknowledged
            		22h 58m 1 debbieb 26/Jan/17 9:26 AM
            Acknowledged Acknowledged Worksheet Issued Worksheet Issued
            		22m 30s 1 debbieb 26/Jan/17 9:49 AM
            Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
            		33d 2h 47m 1 Adrienne Barwell (Inactive) 28/Feb/17 12:36 PM
            Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
            		7d 21h 30m 1 monica 08/Mar/17 10:06 AM
            Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
            		57d 3h 1m 1 Adrienne Barwell (Inactive) 04/May/17 2:07 PM
            Awaiting Payment Awaiting Payment Resolved Resolved
            		4s 1 Adrienne Barwell (Inactive) 04/May/17 2:08 PM
            Resolved Resolved Complete Complete
            		4s 1 Adrienne Barwell (Inactive) 04/May/17 2:08 PM

              People

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                Dates

                • Due:
                  Created:
                  Updated:
                  Resolved:
                  Work Scheduled: