Swift
  1. Swift
  2. SWIFT-14167

Park reports - Fault with cooker it takes 25 mins to heat up from cold to hot

        Details

        • Type: Oven (2 Weeks) Oven (2 Weeks)
        • Status: Complete
        • Priority: Critical Critical
        • Resolution: Completed
        • Labels:
          None
        • Responsibility:
          RTM
        • Plot:
          Showground
        • Serial:
          023549H
        • Manufacturer:
          Swift
        • Model:
          Biarritz
        • Year:
          2017
        • Size:
          38 X 12
        • Status Colour:
          Complete Complete
        • Stock_Number:
          32940
        • Times Scheduled:
          2
        • Park_Company:
           Holiday Resort Unity
        • Park_Postcode:
          TA8 2RB
        • Park_Contact:
          Elly Peters
        • Park_Phone:
          01278 751602
        • Park_Email:
        • Park_Code:
          UNIT01
        • Park_Key_Account:
          Yes
        • SLA Status:
        1. screenshot-6.png
          407 kB
        2. screenshot-5.png
          257 kB
        3. screenshot-4.png
          322 kB
        4. screenshot-3.png
          405 kB
        5. screenshot-2.png
          251 kB
        6. screenshot-1.png
          349 kB

          Activity

          Ascending order - Click to sort in descending order
          Isabel Smith (Inactive) created issue -
          Isabel Smith (Inactive) made changes -
          Field Original Value New Value
          Issue Type Kitchen Cupboards (8 Weeks) [ 31 ] Oven (2 Weeks) [ 5 ]
          Isabel Smith (Inactive) made changes -
          Priority Low [ 22 ] Normal [ 21 ]
          Isabel Smith (Inactive) made changes -
          Responsibility SurfBay Attending [ 10042 ] Manufacturer Attending [ 10045 ]
          Isabel Smith (Inactive) made changes -
          Due Date 09/Feb/17 08/Feb/17
          Work Scheduled 17/Jan/17
          Isabel Smith (Inactive) made changes -
          Attachment screenshot-1.png [ 140242 ]
          Isabel Smith (Inactive) made changes -
          Attachment screenshot-2.png [ 140243 ]
          Isabel Smith (Inactive) made changes -
          Priority Normal [ 21 ] Critical [ 24 ]
          Isabel Smith (Inactive) made changes -
          Responsibility Manufacturer Attending [ 10045 ] RTM [ 10043 ]
          Hide
          Permalink
          Isabel Smith (Inactive) added a comment -
          Stacey reported this issue over email I have submitted the claim to Swift see screen shots attached. I have emailed Stacey to let her know that this has been submitted to Swift.
          Show
          Isabel Smith (Inactive) added a comment - Stacey reported this issue over email I have submitted the claim to Swift see screen shots attached. I have emailed Stacey to let her know that this has been submitted to Swift.
          Isabel Smith (Inactive) made changes -
          Status Open [ 1 ] Submitted [ 10001 ]
          Isabel Smith (Inactive) made changes -
          Attachment screenshot-3.png [ 140245 ]
          Isabel Smith (Inactive) made changes -
          Attachment screenshot-4.png [ 140290 ]
          Hide
          Permalink
          Isabel Smith (Inactive) added a comment -
          This has been referred to the supplier i have sent a message showing the serial number of the oven. When i have a little more info I will update Stacey.
          Show
          Isabel Smith (Inactive) added a comment - This has been referred to the supplier i have sent a message showing the serial number of the oven. When i have a little more info I will update Stacey.
          Isabel Smith (Inactive) made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Isabel Smith (Inactive) made changes -
          Attachment screenshot-5.png [ 140499 ]
          Isabel Smith (Inactive) made changes -
          Attachment screenshot-6.png [ 140500 ]
          Hide
          Permalink
          Isabel Smith (Inactive) added a comment -
          The suppliers have said that this is standard and that this is not an issue I have emailed Stacey to let her know see screen shot attached,
          Show
          Isabel Smith (Inactive) added a comment - The suppliers have said that this is standard and that this is not an issue I have emailed Stacey to let her know see screen shot attached,
          Isabel Smith (Inactive) made changes -
          Status Acknowledged [ 10005 ] Rejected [ 10002 ]
          Isabel Smith (Inactive) made changes -
          Status Rejected [ 10002 ] Resolved [ 5 ]
          Resolution Completed [ 1 ]
          Isabel Smith (Inactive) made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Submitted Submitted
          		5m 38s 1 monica 25/Jan/17 11:16 AM
          Submitted Submitted Acknowledged Acknowledged
          		1h 32m 1 monica 25/Jan/17 12:49 PM
          Acknowledged Acknowledged Rejected Rejected
          		1d 2h 18m 1 monica 26/Jan/17 3:08 PM
          Rejected Rejected Resolved Resolved
          		2s 1 monica 26/Jan/17 3:08 PM
          Resolved Resolved Complete Complete
          		3s 1 monica 26/Jan/17 3:08 PM

            People

            • Assignee:
              Isabel Smith (Inactive)
              Reporter:
              Isabel Smith (Inactive)
              Participants:
            • Watchers:
              0 Start watching this issue

              Dates

              • Due:
                Created:
                Updated:
                Resolved: