Details
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Type:
Boiler (2 Weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Responsibility:RTM
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Plot:Private land
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Hire_or_Retail:Retail
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Serial:021938H
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Manufacturer:Swift
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Model:Loire
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Year:2016
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Size:28x12
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ID Number:SBH006621
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Status Colour:
Complete
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Stock_Number:32460
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Times Scheduled:1
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Park_Company:Spittal - Private Land
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Park_Postcode:PL30 3DF
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Park_Phone:01288 356388
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Park_Code:SPIT01
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Additional Contact Details:
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Park_Key_Account:No
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SLA Status:
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SLA: Open Jobs Overdue Status:
Activity
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Debbie Bartlett (Inactive)
added a comment - - edited
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I have spoken with Ryan the owner and he is going to forward me a photo of the sticker on the boiler as Morco have advised that this number is not correct. I will then submit this through the swift portal.
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Debbie Bartlett (Inactive)
added a comment - - edited I have spoken with Ryan the owner and he is going to forward me a photo of the sticker on the boiler as Morco have advised that this number is not correct. I will then submit this through the swift portal.
Debbie has forward the gas certificate to me, I have now emailed this over to Sam at Morco.
I've attached the the gas certificate and email to Jira
I will call make a call to her to confirm receipt of this and when they will be attending to this issue.
I
I've attached the the gas certificate and email to Jira
I will call make a call to her to confirm receipt of this and when they will be attending to this issue.
I
Show
Lorraine Pryor (Inactive)
added a comment - Debbie has forward the gas certificate to me, I have now emailed this over to Sam at Morco.
I've attached the the gas certificate and email to Jira
I will call make a call to her to confirm receipt of this and when they will be attending to this issue.
I
Called Sam at Morco she has received the email but not looked at this yet, She then said that she has update the connect site .
I have now looked on Swift connect and they have now said :
DEALER ADVISED COMMISSIONING ENG DIAGNOSED THERMOCOUPLE FAULT BUT HE IS TOO BUSY TO ATTEND. JOB SHEET TO LOCAL MORCO ENGINEER WHO HAS PARTS ON STOCK
I have then responsed to say :Hi Sam, sorry I forgot to ask you do you know when the engineer is going as we need to update the owner of the Van . thanks Lorraine
LORRAINE - SURF BAY LEISURE - 07/03/2017 13:47:42
I have now looked on Swift connect and they have now said :
DEALER ADVISED COMMISSIONING ENG DIAGNOSED THERMOCOUPLE FAULT BUT HE IS TOO BUSY TO ATTEND. JOB SHEET TO LOCAL MORCO ENGINEER WHO HAS PARTS ON STOCK
I have then responsed to say :Hi Sam, sorry I forgot to ask you do you know when the engineer is going as we need to update the owner of the Van . thanks Lorraine
LORRAINE - SURF BAY LEISURE - 07/03/2017 13:47:42
Show
Lorraine Pryor (Inactive)
added a comment - Called Sam at Morco she has received the email but not looked at this yet, She then said that she has update the connect site .
I have now looked on Swift connect and they have now said :
DEALER ADVISED COMMISSIONING ENG DIAGNOSED THERMOCOUPLE FAULT BUT HE IS TOO BUSY TO ATTEND. JOB SHEET TO LOCAL MORCO ENGINEER WHO HAS PARTS ON STOCK
I have then responsed to say :Hi Sam, sorry I forgot to ask you do you know when the engineer is going as we need to update the owner of the Van . thanks Lorraine
LORRAINE - SURF BAY LEISURE - 07/03/2017 13:47:42
Called Ryan mobile no to say Morco will be sending an engineer out who has the parts, but we are waiting for an update from Morco to say when the engineer will be going/ date.
Show
Lorraine Pryor (Inactive)
added a comment - Called Ryan mobile no to say Morco will be sending an engineer out who has the parts, but we are waiting for an update from Morco to say when the engineer will be going/ date.
Morco have attended site, out come below. Email from Sam at Morco.
Our engineer attended this van this afternoon, he reported the reason the water heater was cutting out was because the flue was not fitted.
This is not Morco warranty as Morco do not install the appliance. We believe Swift despatch the van without the flue fitted, and therefore it is the responsibility of the commissioning engineer to fit the flue.
We are concerned that the engineer who commissioned the boiler did so without the flue being installed. This basically means the commissioning certificate issued by the commissioning engineer is, for want of a better term, not worth the paper it is written on.
The Morco agent who attended would have been within his rights to cap off the appliance and report it as not to current specifications, leaving the customer without hot water. However despite this he fitted the flue and tested the appliance leaving it working.
With this in mind we will take the date of sale as the start of the warranty on the appliance not the date it was “commissioned” as we know the van owner was using the appliance prior to it being “commissioned”.
Regards
Our engineer attended this van this afternoon, he reported the reason the water heater was cutting out was because the flue was not fitted.
This is not Morco warranty as Morco do not install the appliance. We believe Swift despatch the van without the flue fitted, and therefore it is the responsibility of the commissioning engineer to fit the flue.
We are concerned that the engineer who commissioned the boiler did so without the flue being installed. This basically means the commissioning certificate issued by the commissioning engineer is, for want of a better term, not worth the paper it is written on.
The Morco agent who attended would have been within his rights to cap off the appliance and report it as not to current specifications, leaving the customer without hot water. However despite this he fitted the flue and tested the appliance leaving it working.
With this in mind we will take the date of sale as the start of the warranty on the appliance not the date it was “commissioned” as we know the van owner was using the appliance prior to it being “commissioned”.
Regards
Show
Debbie Bartlett (Inactive)
added a comment - Morco have attended site, out come below. Email from Sam at Morco.
Our engineer attended this van this afternoon, he reported the reason the water heater was cutting out was because the flue was not fitted.
This is not Morco warranty as Morco do not install the appliance. We believe Swift despatch the van without the flue fitted, and therefore it is the responsibility of the commissioning engineer to fit the flue.
We are concerned that the engineer who commissioned the boiler did so without the flue being installed. This basically means the commissioning certificate issued by the commissioning engineer is, for want of a better term, not worth the paper it is written on.
The Morco agent who attended would have been within his rights to cap off the appliance and report it as not to current specifications, leaving the customer without hot water. However despite this he fitted the flue and tested the appliance leaving it working.
With this in mind we will take the date of sale as the start of the warranty on the appliance not the date it was “commissioned” as we know the van owner was using the appliance prior to it being “commissioned”.
Regards
I have spoken to Debbie about this this issue has been sorted. I will close this.
Show
Isabel Smith (Inactive)
added a comment - I have spoken to Debbie about this this issue has been sorted. I will close this.