Details
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Type:
Boiler (2 Weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Responsibility:RTM
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Plot:Private land
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Hire_or_Retail:Retail
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Serial:021938H
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Manufacturer:Swift
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Model:Loire
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Year:2016
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Size:28x12
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ID Number:SBH006621
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Status Colour:
Complete
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Stock_Number:32460
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Times Scheduled:1
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Park_Company:Spittal - Private Land
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Park_Postcode:PL30 3DF
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Park_Phone:01288 356388
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Park_Code:SPIT01
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Additional Contact Details:
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Park_Key_Account:No
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SLA Status:
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SLA: Open Jobs Overdue Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | PL26 8QP | |
| Park_Code | ... | |
| Park_Key_Account | No | |
| Park_Address2 | Bugle | |
| Park_Address | Red Lane |
Hide
Debbie Bartlett (Inactive)
added a comment - - edited
Permalink
I have spoken with Ryan the owner and he is going to forward me a photo of the sticker on the boiler as Morco have advised that this number is not correct. I will then submit this through the swift portal.
Show
Debbie Bartlett (Inactive)
added a comment - - edited I have spoken with Ryan the owner and he is going to forward me a photo of the sticker on the boiler as Morco have advised that this number is not correct. I will then submit this through the swift portal.
| Park_Contact |
| Park_Phone |
| Park_Email |
| Additional Contact Details |
Ryan
Trevisquite Cottage St Maybn Bodmin Cornwall PL30 3DF |
| Additional Contact Details |
Ryan
Trevisquite Cottage St Maybn Bodmin Cornwall PL30 3DF |
Ryan
Trevisquite Cottage St Maybn Bodmin Cornwall PL30 3DF 07507 620117 |
| Park_Contact |
| Park_Phone |
| Park_Email |
I have spoken to Sam at Morco she has advised that this is a commissioning issue and she has advised that the owner need to get the commissioning engineer. Call time (10.14.06am) I have called Ryan and asked him to call me back. Call Time (10.04.27am) I have also submit this to Swift.
Show
Debbie Bartlett (Inactive)
added a comment - I have spoken to Sam at Morco she has advised that this is a commissioning issue and she has advised that the owner need to get the commissioning engineer. Call time (10.14.06am) I have called Ryan and asked him to call me back. Call Time (10.04.27am) I have also submit this to Swift.
| Status | Open [ 1 ] | Submitted [ 10001 ] |
Ryan has called me (Call Time10.38.05am) I have advised that this is a commissioning issue and Sam at Morco has advised that the owner needs to get the commissioning engineer back to site. Ryan was not happy with this as they have connected the van up them selves and have not had a gas safe engineer commission the van. I explained that this would make the warranty on the boiler/water heater void, he was unhappy and said he would need to speak with his dad and meet us in the middle!! I then suggested that Sam from Morco give Ryan a call and he was happy for her to do so. I will call Ryan later to see if he is happy with the out come.
Show
Debbie Bartlett (Inactive)
added a comment - Ryan has called me (Call Time10.38.05am) I have advised that this is a commissioning issue and Sam at Morco has advised that the owner needs to get the commissioning engineer back to site. Ryan was not happy with this as they have connected the van up them selves and have not had a gas safe engineer commission the van. I explained that this would make the warranty on the boiler/water heater void, he was unhappy and said he would need to speak with his dad and meet us in the middle!! I then suggested that Sam from Morco give Ryan a call and he was happy for her to do so. I will call Ryan later to see if he is happy with the out come.
| Priority | Normal [ 21 ] | Critical [ 24 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Complete [ 6 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Attachment | RYAN BOILER.JPG [ 146158 ] |
| ID Number | SBH006621 |
I have reopened thus issue as Ryan has called advising that he has spoken to Sam from Morco and she has advised that they would attend if he had a gas safe engineer attended and supplier a certificate. I have resubmitted the issue SBH006621
Show
Debbie Bartlett (Inactive)
added a comment - I have reopened thus issue as Ryan has called advising that he has spoken to Sam from Morco and she has advised that they would attend if he had a gas safe engineer attended and supplier a certificate. I have resubmitted the issue SBH006621
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Attachment | claim submitted to Swift .png [ 146167 ] |
Sam from morco has asked for the gas safe certificate. I have called Sarah Ryan's mum to requested that she email it over to me.
Show
Debbie Bartlett (Inactive)
added a comment - Sam from morco has asked for the gas safe certificate. I have called Sarah Ryan's mum to requested that she email it over to me.
| Assignee | Debbie Bartlett [ debbieb ] | Isabel Smith [ monica ] |
Debbie has forward the gas certificate to me, I have now emailed this over to Sam at Morco.
I've attached the the gas certificate and email to Jira
I will call make a call to her to confirm receipt of this and when they will be attending to this issue.
I
I've attached the the gas certificate and email to Jira
I will call make a call to her to confirm receipt of this and when they will be attending to this issue.
I
Show
Lorraine Pryor (Inactive)
added a comment - Debbie has forward the gas certificate to me, I have now emailed this over to Sam at Morco.
I've attached the the gas certificate and email to Jira
I will call make a call to her to confirm receipt of this and when they will be attending to this issue.
I
| Attachment | 07.03.17 SWIFT-14413 photo of Gas saftey record.jpeg [ 146456 ] |
| Attachment | 07.03.17 email sent to morco.png [ 146457 ] |
| Attachment | 07.03.17 email sent to Sam at Morco today.png [ 146458 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Responsibility | Manufacturer Attending [ 10045 ] | RTM [ 10043 ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Attachment | 07.03.17 response to morco.png [ 146461 ] |
Called Sam at Morco she has received the email but not looked at this yet, She then said that she has update the connect site .
I have now looked on Swift connect and they have now said :
DEALER ADVISED COMMISSIONING ENG DIAGNOSED THERMOCOUPLE FAULT BUT HE IS TOO BUSY TO ATTEND. JOB SHEET TO LOCAL MORCO ENGINEER WHO HAS PARTS ON STOCK
I have then responsed to say :Hi Sam, sorry I forgot to ask you do you know when the engineer is going as we need to update the owner of the Van . thanks Lorraine
LORRAINE - SURF BAY LEISURE - 07/03/2017 13:47:42
I have now looked on Swift connect and they have now said :
DEALER ADVISED COMMISSIONING ENG DIAGNOSED THERMOCOUPLE FAULT BUT HE IS TOO BUSY TO ATTEND. JOB SHEET TO LOCAL MORCO ENGINEER WHO HAS PARTS ON STOCK
I have then responsed to say :Hi Sam, sorry I forgot to ask you do you know when the engineer is going as we need to update the owner of the Van . thanks Lorraine
LORRAINE - SURF BAY LEISURE - 07/03/2017 13:47:42
Show
Lorraine Pryor (Inactive)
added a comment - Called Sam at Morco she has received the email but not looked at this yet, She then said that she has update the connect site .
I have now looked on Swift connect and they have now said :
DEALER ADVISED COMMISSIONING ENG DIAGNOSED THERMOCOUPLE FAULT BUT HE IS TOO BUSY TO ATTEND. JOB SHEET TO LOCAL MORCO ENGINEER WHO HAS PARTS ON STOCK
I have then responsed to say :Hi Sam, sorry I forgot to ask you do you know when the engineer is going as we need to update the owner of the Van . thanks Lorraine
LORRAINE - SURF BAY LEISURE - 07/03/2017 13:47:42
Called Ryan mobile no to say Morco will be sending an engineer out who has the parts, but we are waiting for an update from Morco to say when the engineer will be going/ date.
Show
Lorraine Pryor (Inactive)
added a comment - Called Ryan mobile no to say Morco will be sending an engineer out who has the parts, but we are waiting for an update from Morco to say when the engineer will be going/ date.
| Attachment | email form Sam at Morco .png [ 146499 ] |
Morco have attended site, out come below. Email from Sam at Morco.
Our engineer attended this van this afternoon, he reported the reason the water heater was cutting out was because the flue was not fitted.
This is not Morco warranty as Morco do not install the appliance. We believe Swift despatch the van without the flue fitted, and therefore it is the responsibility of the commissioning engineer to fit the flue.
We are concerned that the engineer who commissioned the boiler did so without the flue being installed. This basically means the commissioning certificate issued by the commissioning engineer is, for want of a better term, not worth the paper it is written on.
The Morco agent who attended would have been within his rights to cap off the appliance and report it as not to current specifications, leaving the customer without hot water. However despite this he fitted the flue and tested the appliance leaving it working.
With this in mind we will take the date of sale as the start of the warranty on the appliance not the date it was “commissioned” as we know the van owner was using the appliance prior to it being “commissioned”.
Regards
Our engineer attended this van this afternoon, he reported the reason the water heater was cutting out was because the flue was not fitted.
This is not Morco warranty as Morco do not install the appliance. We believe Swift despatch the van without the flue fitted, and therefore it is the responsibility of the commissioning engineer to fit the flue.
We are concerned that the engineer who commissioned the boiler did so without the flue being installed. This basically means the commissioning certificate issued by the commissioning engineer is, for want of a better term, not worth the paper it is written on.
The Morco agent who attended would have been within his rights to cap off the appliance and report it as not to current specifications, leaving the customer without hot water. However despite this he fitted the flue and tested the appliance leaving it working.
With this in mind we will take the date of sale as the start of the warranty on the appliance not the date it was “commissioned” as we know the van owner was using the appliance prior to it being “commissioned”.
Regards
Show
Debbie Bartlett (Inactive)
added a comment - Morco have attended site, out come below. Email from Sam at Morco.
Our engineer attended this van this afternoon, he reported the reason the water heater was cutting out was because the flue was not fitted.
This is not Morco warranty as Morco do not install the appliance. We believe Swift despatch the van without the flue fitted, and therefore it is the responsibility of the commissioning engineer to fit the flue.
We are concerned that the engineer who commissioned the boiler did so without the flue being installed. This basically means the commissioning certificate issued by the commissioning engineer is, for want of a better term, not worth the paper it is written on.
The Morco agent who attended would have been within his rights to cap off the appliance and report it as not to current specifications, leaving the customer without hot water. However despite this he fitted the flue and tested the appliance leaving it working.
With this in mind we will take the date of sale as the start of the warranty on the appliance not the date it was “commissioned” as we know the van owner was using the appliance prior to it being “commissioned”.
Regards
| Attachment | Email from Morco.png [ 147099 ] |
I have spoken to Debbie about this this issue has been sorted. I will close this.
Show
Isabel Smith (Inactive)
added a comment - I have spoken to Debbie about this this issue has been sorted. I will close this.
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Isabel Smith [ monica ] | Ellie W [ temp ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Isabel Smith [ monica ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Complete [ 6 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
18h 14m | 1 | debbieb | 22/Feb/17 10:23 AM | |||||
|
4s | 1 | debbieb | 01/Mar/17 9:56 AM | |||||
|
6s | 1 | debbieb | 01/Mar/17 9:56 AM | |||||
|
5d 1h 24m | 1 | debbieb | 06/Mar/17 11:21 AM | |||||
|
9m 15s | 1 | debbieb | 06/Mar/17 11:30 AM | |||||
|
8d 1h 49m | 2 | Lorraine Pryor (Inactive) | 07/Mar/17 1:46 PM | |||||
|
8s | 1 | Lorraine Pryor (Inactive) | 07/Mar/17 1:46 PM | |||||
|
2d 20h 43m | 1 | monica | 10/Mar/17 10:30 AM | |||||
|
4s | 1 | monica | 10/Mar/17 10:30 AM | |||||
|
3s | 1 | monica | 10/Mar/17 10:30 AM | |||||
|
4s | 1 | monica | 10/Mar/17 10:30 AM | |||||
|
9s | 2 | monica | 10/Mar/17 10:30 AM | |||||
|
2h 33m | 2 | monica | 10/Mar/17 1:04 PM |
