Details
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Type:
Boiler (2 Weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Plot:107
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Serial:021497H
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Manufacturer:Swift
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Model:Loire
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Year:2016
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Size:32x12
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ID Number:SBH006643
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Status Colour:
Complete
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Stock_Number:32187
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Times Scheduled:1
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Park_Company:Merrybee Caravan Park
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Park_Postcode:TA8 2RD
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Park_Contact:Mr Trevor Hicks
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Park_Phone:01278 751263
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Park_Code:MERR01
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Park_Key_Account:No
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SLA Status:
Description
around
Activity
| Field | Original Value | New Value |
|---|---|---|
| Project | Good Will [ 10454 ] | Swift [ 10018 ] |
| Key |
|
|
| Workflow | Pre-Owned Ver 2.5 [ 193365 ] | Manufacturers ver 2.2 [ 193366 ] |
| Status | Awaiting Quote [ 10006 ] | Open [ 1 ] |
| Issue Type | Lounge Furniture (8 Weeks) [ 33 ] | Boiler (2 Weeks) [ 21 ] |
| Order No | SBH003926 / PO10263////SBH004140 AS10712/50353 |
| Priority | Manager escalations [ 10000 ] | Critical [ 24 ] |
| Park_Company | Diamond Farm Caravan & Camping Park | Merrybee Caravan Park |
| Park_Contact | Trevor Hicks | Mr Trevor Hicks |
| Park_Postcode | TA8 2RL | TA8 2RD |
| Park_Email | trevor@diamondfarm.co.uk | |
| Park_Code | DIAM01 | MERR01 |
| Park_Address2 | Weston Road | South Road |
| Park_Address | Diamond Farm Caravan & Camping Park | Merrybee Caravan Park |
| Attachment | Email from Amanda.png [ 147303 ] |
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Isabel Smith (Inactive)
added a comment -
Permalink
Amanda reported this via email I had missed it in my emails. I have created the claim, added the ID number and submitted it through to Swift asking them to attend.
Show
Isabel Smith (Inactive)
added a comment - Amanda reported this via email I had missed it in my emails. I have created the claim, added the ID number and submitted it through to Swift asking them to attend.
| ID Number | SBH006643 |
| Attachment | Swift Claim .png [ 147304 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
I have emailed Sam with some useful information so this should be able to proceed this claim. I was not informed of the code that is wrong on the boiler I was only informed that the boiler wouldn't fire up and the PDI is not clearly showing the serial number. I wanted to check before I added.
Show
Isabel Smith (Inactive)
added a comment - I have emailed Sam with some useful information so this should be able to proceed this claim. I was not informed of the code that is wrong on the boiler I was only informed that the boiler wouldn't fire up and the PDI is not clearly showing the serial number. I wanted to check before I added.
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
There is no update regarding this issue.
Show
Isabel Smith (Inactive)
added a comment - There is no update regarding this issue.
| Attachment | Swift Referral Complete.png [ 150786 ] |
This issue ahs been completed see screen shot attached.
Show
Isabel Smith (Inactive)
added a comment - This issue ahs been completed see screen shot attached.
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Isabel Smith [ monica ] | Ellie W [ temp ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Isabel Smith [ monica ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Attachment | Swift Supplier Completion.png [ 155499 ] |
| Resolution | Completed [ 1 ] | |
| Status | Reopened [ 4 ] | Complete [ 6 ] |
| Status | Complete [ 6 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
28s | 1 | monica | 11/Mar/17 2:25 PM | |||||
|
5m 6s | 1 | monica | 11/Mar/17 2:30 PM | |||||
|
2d 18h 52m | 1 | monica | 14/Mar/17 9:23 AM | |||||
|
9s | 1 | monica | 14/Mar/17 9:23 AM | |||||
|
15d 3h 8m | 1 | monica | 29/Mar/17 1:32 PM | |||||
|
2s | 1 | monica | 29/Mar/17 1:32 PM | |||||
|
3s | 1 | monica | 29/Mar/17 1:32 PM | |||||
|
4s | 1 | monica | 29/Mar/17 1:32 PM | |||||
|
4s | 1 | monica | 29/Mar/17 1:32 PM | |||||
|
21d 3h 16m | 1 | Summer Stangroom (Inactive) | 19/Apr/17 4:49 PM | |||||
|
21s | 1 | Summer Stangroom (Inactive) | 19/Apr/17 4:49 PM | |||||
|
70d 21h 53m | 1 | monica | 29/Jun/17 2:43 PM |
