Details
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Type:
Gutters/Downpipes/Corner Cappings (8 Weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:SurfBay Attending
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Plot:49
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Hire_or_Retail:Retail
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Serial:026472H
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Manufacturer:Swift
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Model:Bordeaux
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Year:2018
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Size:38 X 12
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ID Number:SBH007916
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Status Colour:
Complete
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Stock_Number:34745
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Times Scheduled:1
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Park_Company:Fairways Caravan Park
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Park_Postcode:TA7 8PP
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Park_Phone:01278 685569
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Park_Email:fairways@westcountryparks.co.uk
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Park_Code:FAIR06
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Additional Contact Details:Sold at end of w/c 06/11/17
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Park_Key_Account:No
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | TA7 8PP | |
| Park_Email | fairways@westcountryparks.co.uk | |
| Park_Phone | 01278 685569 | |
| Park_Code | FAIR06 | |
| Park_Key_Account | No |
| ID Number | SBH007916 |
| Attachment | Swift Claim.png [ 192739 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Attachment | Swift Authorised.png [ 193072 ] |
Swift have auth for us to attend, see attached.
Have created a worksheet, see attached.
Have created a worksheet, see attached.
Show
Summer Stangroom (Inactive)
added a comment - Swift have auth for us to attend, see attached.
Have created a worksheet, see attached.
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Assignee | Summer Stangroom [ summer ] | Adrienne Barwell [ adrienne ] |
| Attachment | Worksheet.png [ 193077 ] |
Received gutter bracket for this but we already had one so this can be a spare.
Show
Summer Stangroom (Inactive)
added a comment - Received gutter bracket for this but we already had one so this can be a spare.
| Assignee | Adrienne Barwell [ adrienne ] | Charleen Sibley [ charleen sibley ] |
Customer called (13:44) and said that Swift man attended and it needs 4 new ones.
Called Swift (13:57) and spoke to Rachael and explained what the customer said. She said she will make note of it but will have to wait for the engineers worksheets and then move this forward. I said to send gutters to use as we are going out anyway and she said that's fine.
Called Swift (13:57) and spoke to Rachael and explained what the customer said. She said she will make note of it but will have to wait for the engineers worksheets and then move this forward. I said to send gutters to use as we are going out anyway and she said that's fine.
Show
Summer Stangroom (Inactive)
added a comment - Customer called (13:44) and said that Swift man attended and it needs 4 new ones.
Called Swift (13:57) and spoke to Rachael and explained what the customer said. She said she will make note of it but will have to wait for the engineers worksheets and then move this forward. I said to send gutters to use as we are going out anyway and she said that's fine.
| Attachment | screenshot-connect.png [ 196893 ] |
Swift engineer attended and put on 4 brackets (see screenshot attached) but said another 4 were required, I will ring Rachel to see if they have been sent.
Rang @ 11.34 and spoke to Becky she said to ring back this afternoon regarding this.
Rang @ 11.34 and spoke to Becky she said to ring back this afternoon regarding this.
Show
Rose Crisp (Inactive)
added a comment - Swift engineer attended and put on 4 brackets (see screenshot attached) but said another 4 were required, I will ring Rachel to see if they have been sent.
Rang @ 11.34 and spoke to Becky she said to ring back this afternoon regarding this.
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 15/Jan/18 | |
| Plot |
| Attachment | SKM_C224e18012310483.pdf [ 199815 ] |
Steve/ Duncan attended 16/01/2018 they have repaired th guttering Completed
Show
Heather Barbieri (Inactive)
added a comment - Steve/ Duncan attended 16/01/2018 they have repaired th guttering Completed
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Charleen Sibley [ charleen sibley ] | Ellie W [ temp ] |
| Attachment | Swift engineer 15.1.18.png [ 199896 ] |
| Assignee | Ellie W [ temp ] | Marion Pratt [ marion ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Invoice Number | 471312 |
INV 471312
Show
Marion Pratt (Inactive)
added a comment - INV 471312
SWI CRED 01776286 V INV 471312
LAB - £27.50
STILL AWAITING TRAV £42.50 & MAT 87P
LAB - £27.50
STILL AWAITING TRAV £42.50 & MAT 87P
Show
Marion Pratt (Inactive)
added a comment - SWI CRED 01776286 V INV 471312
LAB - £27.50
STILL AWAITING TRAV £42.50 & MAT 87P
SWI CRED - 01776702 V INV 471312
TRAV £42.50
STILL AWAITING MAT 87P
TRAV £42.50
STILL AWAITING MAT 87P
Show
Marion Pratt (Inactive)
added a comment - SWI CRED - 01776702 V INV 471312
TRAV £42.50
STILL AWAITING MAT 87P
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Marion Pratt [ marion ] | Heather Barbieri [ heather ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
21m 48s | 1 | Summer Stangroom (Inactive) | 06/Nov/17 12:43 PM | |||||
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1d 21h 47m | 1 | Summer Stangroom (Inactive) | 08/Nov/17 10:31 AM | |||||
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1s | 1 | Summer Stangroom (Inactive) | 08/Nov/17 10:31 AM | |||||
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62d 1h 37m | 1 | charleen sibley | 09/Jan/18 12:08 PM | |||||
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13d 22h 44m | 1 | Heather Barbieri (Inactive) | 23/Jan/18 10:53 AM | |||||
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23d 4h 20m | 1 | Marion Pratt (Inactive) | 15/Feb/18 3:13 PM | |||||
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1007d 23h 44m | 1 | charleen sibley | 19/Nov/20 2:58 PM | |||||
|
1h 55m | 1 | charleen sibley | 19/Nov/20 4:54 PM |
Also received a phone call from Dave at the park (11:26) to say the customers are moving in at the end of the week and a couple of issues picked up are a bit concerning for them. I said we will have to look into scheduling and see what we can do and get back to him.
I spoke to Charleen who is doing scheduling for the rest of the week today and she will get back to me this afternoon as to whether we can go this week.