Swift
  1. Swift
  2. SWIFT-18032

Main Bathroom - Shower head is leaking through the seal.

        Details

        • Type: Toilet/Shower (8 Weeks) Toilet/Shower (8 Weeks)
        • Status: Complete
        • Priority: High High
        • Resolution: Completed
        • Labels:
          None
        • Responsibility:
          Manufacturer Attending
        • Plot:
          Hedge End 38
        • Hire_or_Retail:
          Retail
        • Serial:
          025289H
        • Manufacturer:
          Swift
        • Model:
          Bordeaux
        • Year:
          2017
        • Size:
          38 X 12
        • ID Number:
          SBH007919
        • Status Colour:
          Complete Complete
        • Stock_Number:
          33973
        • Times Scheduled:
          4
        • Park_Company:
           Bowleaze Cove - Waterside Holidays
        • Park_Postcode:
          DT3 6PP
        • Park_Contact:
          Jon Walker
        • Park_Phone:
          01305833103 / Sophie Direct: 01305 836848
        • Park_Email:
          WARRANTY@WATERSIDEHOLIDAYS.CO.UK // info@watersideholidays.co.uk
        • Park_Code:
          WATE01
        • Park_Key_Account:
          Yes
        • SLA Status:
        1. Swift Reschedule Engineer Visit.png
          393 kB
        2. Swift Complete.png
          466 kB
        3. Swift Claim .png
          391 kB
        4. Swift Authorisation.png
          342 kB
        5. screenshot-email from swift.png
          296 kB
        6. he38 1.jpg
          3.40 MB
        7. hde38.jpg
          3.74 MB
        8. Email to Sophie.png
          442 kB
        9. Email from Sophie.png
          270 kB

          Activity

          Descending order - Click to sort in ascending order
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Submitted Submitted
          		7m 15s 1 monica 07/Nov/17 10:08 AM
          Submitted Submitted Acknowledged Acknowledged
          		4d 1h 6m 1 Summer Stangroom (Inactive) 11/Nov/17 11:14 AM
          Acknowledged Acknowledged Worksheet Issued Worksheet Issued
          		3s 1 Summer Stangroom (Inactive) 11/Nov/17 11:14 AM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		2d 3h 45m 1 charleen sibley 13/Nov/17 2:59 PM
          Engineer Scheduled Engineer Scheduled Engineer Visit Rescheduled Engineer Visit Rescheduled
          		3d 20h 46m 1 monica 17/Nov/17 11:46 AM
          Engineer Visit Rescheduled Engineer Visit Rescheduled Issue Invoice Issue Invoice
          		31d 23h 42m 1 Summer Stangroom (Inactive) 19/Dec/17 11:29 AM
          Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
          		3s 1 Summer Stangroom (Inactive) 19/Dec/17 11:29 AM
          Awaiting Payment Awaiting Payment Resolved Resolved
          		2s 1 Summer Stangroom (Inactive) 19/Dec/17 11:29 AM
          Resolved Resolved Complete Complete
          		4s 1 Summer Stangroom (Inactive) 19/Dec/17 11:29 AM
          Summer Stangroom (Inactive) made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          Summer Stangroom (Inactive) made changes -
          Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
          Assignee Ellie W [ temp ] Summer Stangroom [ summer ]
          Resolution Completed [ 1 ]
          Summer Stangroom (Inactive) made changes -
          Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
          Summer Stangroom (Inactive) made changes -
          Status Engineer Visit Rescheduled [ 10010 ] Issue Invoice [ 10451 ]
          Assignee Isabel Smith [ monica ] Ellie W [ temp ]
          Hide
          Permalink
          Summer Stangroom (Inactive) added a comment -
          Swift have completed this, see attached.
          Show
          Summer Stangroom (Inactive) added a comment - Swift have completed this, see attached.
          Summer Stangroom (Inactive) made changes -
          Attachment Swift Complete.png [ 197720 ]
          Rose Crisp (Inactive) made changes -
          Work Scheduled 04/Dec/17 11/Dec/17
          Rose Crisp (Inactive) made changes -
          Attachment screenshot-email from swift.png [ 196850 ]
          Hide
          Permalink
          Rose Crisp (Inactive) added a comment -
          Swift have re-scheduled and are attending w/c 11/12/17(see screenshot attached)
          Show
          Rose Crisp (Inactive) added a comment - Swift have re-scheduled and are attending w/c 11/12/17(see screenshot attached)
          Isabel Smith (Inactive) made changes -
          Times Scheduled 3 4
          Status Engineer Scheduled [ 10000 ] Engineer Visit Rescheduled [ 10010 ]
          Work Scheduled 20/Nov/17 04/Dec/17
          Plot
          Hide
          Permalink
          Isabel Smith (Inactive) added a comment -
          Swift have rescheduled to attend w/c 04/12/17 see screen shot attached.
          Show
          Isabel Smith (Inactive) added a comment - Swift have rescheduled to attend w/c 04/12/17 see screen shot attached.
          Isabel Smith (Inactive) made changes -
          Attachment Swift Reschedule Engineer Visit.png [ 194367 ]
          Hide
          Permalink
          Charleen Sibley added a comment -
          Swift to attend 20/11/17
          Show
          Charleen Sibley added a comment - Swift to attend 20/11/17
          Charleen Sibley made changes -
          Times Scheduled 2 3
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Work Scheduled 20/Nov/17
          Plot
          Summer Stangroom (Inactive) made changes -
          Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
          Summer Stangroom (Inactive) made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Hide
          Permalink
          Summer Stangroom (Inactive) added a comment -
          Swift have authorised to attend, see attached.
          No date as of yet.
          Show
          Summer Stangroom (Inactive) added a comment - Swift have authorised to attend, see attached. No date as of yet.
          Summer Stangroom (Inactive) made changes -
          Attachment Swift Authorisation.png [ 193524 ]
          Hide
          Permalink
          Isabel Smith (Inactive) added a comment -
          The claim has been sat query. I have answered and resubmitted the claim.
          Show
          Isabel Smith (Inactive) added a comment - The claim has been sat query. I have answered and resubmitted the claim.
          Isabel Smith (Inactive) made changes -
          Status Open [ 1 ] Submitted [ 10001 ]
          Isabel Smith (Inactive) made changes -
          Attachment Email to Sophie.png [ 192837 ]
          Isabel Smith (Inactive) made changes -
          Attachment Swift Claim .png [ 192836 ]
          Isabel Smith (Inactive) made changes -
          ID Number SBH007919
          Hide
          Permalink
          Isabel Smith (Inactive) added a comment -
          This issue was reported to us via email from Sophie see screen shot attached. I have created the claim, added the ID number and submitted the claim through to Swift. Park updated via email.
          Show
          Isabel Smith (Inactive) added a comment - This issue was reported to us via email from Sophie see screen shot attached. I have created the claim, added the ID number and submitted the claim through to Swift. Park updated via email.
          Isabel Smith (Inactive) made changes -
          Attachment hde38.jpg [ 192834 ]
          Attachment he38 1.jpg [ 192835 ]
          Isabel Smith (Inactive) made changes -
          Attachment Email from Sophie.png [ 192833 ]
          Isabel Smith (Inactive) made changes -
          Field Original Value New Value
          Priority Low [ 22 ] High [ 23 ]
          Due Date 26/Jul/17 02/Jan/18
          Responsibility SurfBay Attending [ 10042 ] Manufacturer Attending [ 10045 ]
          Work Scheduled 17/Aug/17
          Isabel Smith (Inactive) created issue -

            People

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              Dates

              • Due:
                Created:
                Updated:
                Resolved:
                Work Scheduled: