Details
-
Type:
Internal Doors (8 Weeks)
-
Status: Complete
-
Priority:
Agreed Date
-
Resolution: Completed
-
Labels:None
-
Responsibility:Manufacturer Attending
-
Hire_or_Retail:Retail
-
Serial:024138H
-
Manufacturer:Swift
-
Model:Antibes
-
Year:2017
-
Size:38 X 12
-
ID Number:SBH007940
-
Status Colour:
Complete
-
Stock_Number:33355
-
Times Scheduled:1
-
Park_Company:Oakdene Forest Park
-
Park_Postcode:BH24 2RZ
-
Park_Phone:01202 865601
-
Park_Email:Leanne.Buckingham@shorefield.co.uk
-
Park_Code:OAKD02
-
Park_Key_Account:Yes
-
SLA Status:
Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
1h 5m | 1 | monica | 14/Nov/17 12:28 PM | |||||
|
4d 2h 30m | 1 | monica | 18/Nov/17 2:59 PM | |||||
|
1s | 1 | monica | 18/Nov/17 2:59 PM | |||||
|
5d 19h 41m | 1 | monica | 24/Nov/17 10:41 AM | |||||
|
14d 4h 17m | 1 | Rose Crisp (Inactive) | 08/Dec/17 2:58 PM | |||||
|
5s | 1 | Rose Crisp (Inactive) | 08/Dec/17 2:58 PM | |||||
|
4s | 1 | Rose Crisp (Inactive) | 08/Dec/17 2:58 PM | |||||
|
7s | 1 | Rose Crisp (Inactive) | 08/Dec/17 2:58 PM | |||||
|
61d 18h 44m | 1 | Berenice Law (Inactive) | 08/Feb/18 9:43 AM | |||||
|
28d 3h 14m | 1 | charleen sibley | 08/Mar/18 12:57 PM | |||||
|
3s | 1 | charleen sibley | 08/Mar/18 12:57 PM |
| Status | Complete [ 6 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Reopened [ 4 ] | Complete [ 6 ] |
| Summary | Hallway - Architrave around hallway door is not square | re-open 8/2/18 Hallway - Architrave around hallway door is not square |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Assignee | Rose Crisp [ rose ] | Berenice Law [ berenice ] |
Hide
Berenice Law (Inactive)
added a comment -
Permalink
Mr Warren Butcher (owners father) called about this and number of other issues. He is not happy with the work that has been carried out and wants several things re-attended to. I have requested he send an email along with pictures as there are quite a few issues he was discussing and he has said he will do this and sent to the warranty inbox this morning.
Show
Berenice Law (Inactive)
added a comment - Mr Warren Butcher (owners father) called about this and number of other issues. He is not happy with the work that has been carried out and wants several things re-attended to. I have requested he send an email along with pictures as there are quite a few issues he was discussing and he has said he will do this and sent to the warranty inbox this morning.
made changes -
| Park_Contact |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Rose Crisp [ rose ] |
| Resolution | Completed [ 1 ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Isabel Smith [ monica ] | Ellie W [ temp ] |
Swift engineer attended and completed (see screenshot attached)
Show
Rose Crisp (Inactive)
added a comment - Swift engineer attended and completed (see screenshot attached)
| Attachment | screenshot-connect.png [ 196727 ] |
| Attachment | screenshot-connect.png [ 196726 ] |
Leanne rang @ 13.33 saying her manager thought someone attended yesterday, I have been told it was the Swift engineer.
I am checking on connect and will update.
I am checking on connect and will update.
Show
Rose Crisp (Inactive)
added a comment - Leanne rang @ 13.33 saying her manager thought someone attended yesterday, I have been told it was the Swift engineer.
I am checking on connect and will update.
| Priority | Normal [ 21 ] | Agreed Date [ 26 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 05/Dec/17 | |
| Plot |
Swift planning to attend w/c 04/12. Park updated
Show
Isabel Smith (Inactive)
added a comment - Swift planning to attend w/c 04/12. Park updated
| Attachment | Swift Engineer Visit.png [ 195405 ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Swift have acknowledged this claim and will be arranging for an engineer to attend to the issues found.
Show
Isabel Smith (Inactive)
added a comment - Swift have acknowledged this claim and will be arranging for an engineer to attend to the issues found.
| Attachment | Swift Acknowledgement.png [ 194534 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Attachment | Email to Park.png [ 193794 ] |
| Attachment | Swift Claim .png [ 193775 ] |
| ID Number | SBH007940 |
| Attachment | Issues Reported By Miss Velenti to Park.pdf [ 193747 ] |
This is 1 of 29 issues that were reported by the owner to Leanne at the park see file attached. I have created the claim and submitted it through to Swift see screen shot attached. Park updated via email see screen shot attached.
Show
Isabel Smith (Inactive)
added a comment - This is 1 of 29 issues that were reported by the owner to Leanne at the park see file attached. I have created the claim and submitted it through to Swift see screen shot attached. Park updated via email see screen shot attached.
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | BH24 2RZ | |
| Park_Email | Leanne.Buckingham@shorefield.co.uk | |
| Park_Phone | 01202 865601 | |
| Park_Code | OAKD02 | |
| Park_Key_Account | Yes | |
| Park_Address2 | St Leonards, Nr Ringwood | |
| Park_Address | Oakdene Forest Park |