Swift
  1. Swift
  2. SWIFT-18093

Lounge - Light to right of mirror is faulty.

        Details

        • Type: Lampshades/lights (2 weeks) Lampshades/lights (2 weeks)
        • Status: Complete
        • Priority: Agreed Date Agreed Date
        • Resolution: Completed
        • Labels:
          None
        • Plot:
          no plot number
        • Serial:
          021516h
        • Model:
          Antibes
        • Size:
          40 x 12
        • ID Number:
          SBH007950
        • Status Colour:
          Complete Complete
        • Stock_Number:
          32862
        • Times Scheduled:
          1
        • Park_Company:
           North Upton Farm
        • Park_Postcode:
          TQ7 3AB
        • Park_Phone:
          01548 560508
        • Park_Email:
          northupton@outlook.com
        • Park_Code:
          NORT07
        • Park_Key_Account:
          No
        • SLA Status:
        1. PDF File
          SKM_C224e17111715370.pdf
          259 kB
          Isabel Smith
        1. Part for issue - light .png
          496 kB
        2. screenshot-1.png
          475 kB
        3. Swift Acknowledgement.png
          399 kB
        4. Swift Claim .png
          378 kB
        5. Swift Engineer Visit.png
          409 kB

          Activity

          Ascending order - Click to sort in descending order
          Rose Crisp (Inactive) created issue -
          Rose Crisp (Inactive) made changes -
          Field Original Value New Value
          Park_Postcode TQ7 3AB
          Park_Email  northupton@outlook.com
          Park_Phone 01548 560508
          Park_Code NORT07
          Park_Key_Account No
          Park_Address2 Bantham
          Park_City Kingsbridge
          Park_Address North Upton Farm
          Isabel Smith (Inactive) made changes -
          Attachment Part for issue - light .png [ 194435 ]
          Isabel Smith (Inactive) made changes -
          Attachment SKM_C224e17111715370.pdf [ 194436 ]
          Isabel Smith (Inactive) made changes -
          Summary Lounge - Light - Light to right of mirror as you look at it has no bulb, please replace Lounge - Light - Light to right of mirror is faulty.
          Hide
          Permalink
          Isabel Smith (Inactive) added a comment -
          Matt looked at this issue whilst at the site and has taken a photo of the fitting. I have submitted the claim through to Swift. The whole light fitting is in the screen shot attached. Awaiting photo of bulb incase this is rejected.
          Show
          Isabel Smith (Inactive) added a comment - Matt looked at this issue whilst at the site and has taken a photo of the fitting. I have submitted the claim through to Swift. The whole light fitting is in the screen shot attached. Awaiting photo of bulb incase this is rejected.
          Isabel Smith (Inactive) made changes -
          Project Good Will [ 10454 ] Swift [ 10018 ]
          Key GW-5325 SWIFT-18093
          Workflow Pre-Owned Ver 2.5 [ 202914 ] Manufacturers ver 2.2 [ 203318 ]
          Status Awaiting Quote [ 10006 ] Open [ 1 ]
          Isabel Smith (Inactive) made changes -
          Summary Lounge - Light - Light to right of mirror is faulty. Lounge - Light to right of mirror is faulty.
          Isabel Smith (Inactive) made changes -
          ID Number SBH007950
          Isabel Smith (Inactive) made changes -
          Attachment Swift Claim .png [ 194440 ]
          Isabel Smith (Inactive) made changes -
          Status Open [ 1 ] Submitted [ 10001 ]
          Isabel Smith (Inactive) made changes -
          Assignee Rose Crisp [ rose ] Isabel Smith [ monica ]
          Isabel Smith (Inactive) made changes -
          Attachment Swift Acknowledgement.png [ 195357 ]
          Hide
          Permalink
          Isabel Smith (Inactive) added a comment -
          Swift have acknowledged this claim and will be arranging for an engineer to attend to the issue found.
          Show
          Isabel Smith (Inactive) added a comment - Swift have acknowledged this claim and will be arranging for an engineer to attend to the issue found.
          Isabel Smith (Inactive) made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Isabel Smith (Inactive) made changes -
          Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
          Isabel Smith (Inactive) made changes -
          Attachment Swift Engineer Visit.png [ 195716 ]
          Hide
          Permalink
          Isabel Smith (Inactive) added a comment -
          Swift to attend w/c 27/11/17.
          Show
          Isabel Smith (Inactive) added a comment - Swift to attend w/c 27/11/17.
          Isabel Smith (Inactive) made changes -
          Times Scheduled 1
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Work Scheduled 27/Nov/17
          Plot
          Isabel Smith (Inactive) made changes -
          Priority Normal [ 21 ] Agreed Date [ 26 ]
          Claire Folland made changes -
          Attachment screenshot-1.png [ 196818 ]
          Hide
          Permalink
          Claire Folland added a comment -
          complete by swift 29-11-17, worksheet attached, replaced/fitted missing bulb
          Show
          Claire Folland added a comment - complete by swift 29-11-17, worksheet attached, replaced/fitted missing bulb
          Claire Folland made changes -
          Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
          Assignee Isabel Smith [ monica ] Ellie W [ temp ]
          Claire Folland made changes -
          Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
          Claire Folland made changes -
          Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
          Assignee Ellie W [ temp ] Claire Folland [ claire ]
          Resolution Completed [ 1 ]
          Claire Folland made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Awaiting Quote Awaiting Quote Open Open
          		14d 23h 44m 1 monica 17/Nov/17 4:12 PM
          Open Open Submitted Submitted
          		1m 55s 1 monica 17/Nov/17 4:14 PM
          Submitted Submitted Acknowledged Acknowledged
          		6d 17h 7m 1 monica 24/Nov/17 9:21 AM
          Acknowledged Acknowledged Worksheet Issued Worksheet Issued
          		1 monica 24/Nov/17 9:21 AM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		3d 23h 50m 1 monica 28/Nov/17 9:12 AM
          Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
          		13d 2h 24m 1 Claire Folland 11/Dec/17 11:36 AM
          Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
          		3s 1 Claire Folland 11/Dec/17 11:36 AM
          Awaiting Payment Awaiting Payment Resolved Resolved
          		2s 1 Claire Folland 11/Dec/17 11:36 AM
          Resolved Resolved Complete Complete
          		3s 1 Claire Folland 11/Dec/17 11:36 AM

            People

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              Dates

              • Created:
                Updated:
                Resolved:
                Work Scheduled: