Swift
  1. Swift
  2. SWIFT-18095

Kitchen - Light closest to the front door is faulty

        Details

        • Type: Kitchen Cupboards (8 Weeks) Kitchen Cupboards (8 Weeks)
        • Status: Complete
        • Priority: Agreed Date Agreed Date
        • Resolution: Completed
        • Labels:
          None
        • Serial:
          021516H
        • Model:
          Swift Antibes
        • Size:
          40 X 12
        • ID Number:
          SBH007950
        • Status Colour:
          Complete Complete
        • Stock_Number:
          32862
        • Times Scheduled:
          2
        • Park_Company:
           North Upton Farm
        • Park_Postcode:
          TQ7 3AB
        • Park_Phone:
          01548 560508
        • Park_Email:
          northupton@outlook.com
        • Park_Code:
          NORT07
        • Park_Key_Account:
          No
        • SLA Status:
        1. screenshot-1.png
          423 kB
        2. screenshot-worksheet.png
          236 kB
        3. Swift Acknowledgement.png
          395 kB
        4. Swift Claim .png
          376 kB
        5. Swift Engineer Visit.png
          409 kB

          Activity

          Descending order - Click to sort in ascending order
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Awaiting Quote Awaiting Quote Quotation supplied Quotation supplied
          		76d 6h 49m 1 Rose Crisp (Inactive) 02/Nov/17 4:02 PM
          Quotation supplied Quotation supplied Quotation accepted Quotation accepted
          		1s 1 Rose Crisp (Inactive) 02/Nov/17 4:02 PM
          Quotation accepted Quotation accepted Parts ordered Parts ordered
          		3s 1 Rose Crisp (Inactive) 02/Nov/17 4:02 PM
          Parts ordered Parts ordered Parts Recieved Parts Recieved
          		4s 1 Rose Crisp (Inactive) 02/Nov/17 4:02 PM
          Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
          		4s 1 Rose Crisp (Inactive) 02/Nov/17 4:02 PM
          Resolved Resolved Reopened Reopened
          		2s 1 monica 17/Nov/17 4:31 PM
          Reopened Reopened Submitted Submitted
          		1m 59s 1 monica 17/Nov/17 4:33 PM
          Submitted Submitted Acknowledged Acknowledged
          		6d 16h 41m 1 monica 24/Nov/17 9:15 AM
          Acknowledged Acknowledged Worksheet Issued Worksheet Issued
          		1s 1 monica 24/Nov/17 9:15 AM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		19d 21m 2 monica 28/Nov/17 9:08 AM
          Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
          		13d 2h 31m 2 Claire Folland 11/Dec/17 11:40 AM
          Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
          		8s 2 Claire Folland 11/Dec/17 11:40 AM
          Awaiting Payment Awaiting Payment Resolved Resolved
          		5s 2 Claire Folland 11/Dec/17 11:40 AM
          Resolved Resolved Complete Complete
          		3s 1 Claire Folland 11/Dec/17 11:40 AM
          Claire Folland made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          Claire Folland made changes -
          Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
          Assignee Ellie W [ temp ] Claire Folland [ claire ]
          Resolution Completed [ 1 ]
          Claire Folland made changes -
          Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
          Invoice Number .
          Claire Folland made changes -
          Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
          Assignee Rose Crisp [ rose ] Ellie W [ temp ]
          Hide
          Permalink
          Claire Folland added a comment -
          complete by swift 29-11-17, worksheet attached replaced bulb
          Show
          Claire Folland added a comment - complete by swift 29-11-17, worksheet attached replaced bulb
          Claire Folland made changes -
          Attachment screenshot-1.png [ 196821 ]
          Isabel Smith (Inactive) made changes -
          Times Scheduled 1 2
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Work Scheduled 27/Nov/17
          Assignee Isabel Smith [ monica ] Rose Crisp [ rose ]
          Plot
          Isabel Smith (Inactive) made changes -
          Priority Normal [ 21 ] Agreed Date [ 26 ]
          Hide
          Permalink
          Isabel Smith (Inactive) added a comment -
          Swift to attend w/c 27/11/17 see screen shot attached.
          Show
          Isabel Smith (Inactive) added a comment - Swift to attend w/c 27/11/17 see screen shot attached.
          Isabel Smith (Inactive) made changes -
          Attachment Swift Engineer Visit.png [ 195713 ]
          Isabel Smith (Inactive) made changes -
          Assignee Rose Crisp [ rose ] Isabel Smith [ monica ]
          Isabel Smith (Inactive) made changes -
          Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
          Assignee Isabel Smith [ monica ] Rose Crisp [ rose ]
          Isabel Smith (Inactive) made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Hide
          Permalink
          Isabel Smith (Inactive) added a comment -
          Swift have acknowledged this claim see screen shot attached. They will be arranging for an engineer to attend to the issue found.
          Show
          Isabel Smith (Inactive) added a comment - Swift have acknowledged this claim see screen shot attached. They will be arranging for an engineer to attend to the issue found.
          Isabel Smith (Inactive) made changes -
          Attachment Swift Acknowledgement.png [ 195339 ]
          Isabel Smith (Inactive) made changes -
          Attachment Swift Claim .png [ 194451 ]
          Isabel Smith (Inactive) made changes -
          Status Reopened [ 4 ] Submitted [ 10001 ]
          Hide
          Permalink
          Isabel Smith (Inactive) added a comment -
          Matt looked at this issue whilst at the site and has taken a photo of the fitting. I have submitted the claim through to Swift. Awaiting photo of bulb required incase this is rejected.
          Show
          Isabel Smith (Inactive) added a comment - Matt looked at this issue whilst at the site and has taken a photo of the fitting. I have submitted the claim through to Swift. Awaiting photo of bulb required incase this is rejected.
          Isabel Smith (Inactive) made changes -
          ID Number SBH007950
          Isabel Smith (Inactive) made changes -
          Summary Kitchen - LED closest to the front door is missing a bulb Kitchen - Light closest to the front door is faulty
          Isabel Smith (Inactive) made changes -
          Resolution Completed [ 1 ]
          Status Resolved [ 5 ] Reopened [ 4 ]
          Isabel Smith (Inactive) made changes -
          Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
          Assignee Ellie W [ temp ] Isabel Smith [ monica ]
          Resolution Completed [ 1 ]
          Isabel Smith (Inactive) made changes -
          Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
          Isabel Smith (Inactive) made changes -
          Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
          Assignee Rose Crisp [ rose ] Ellie W [ temp ]
          Isabel Smith (Inactive) made changes -
          Times Scheduled 1
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Assignee Charleen Sibley [ charleen sibley ] Rose Crisp [ rose ]
          Plot
          Isabel Smith (Inactive) made changes -
          Project Good Will [ 10454 ] Swift [ 10018 ]
          Key GW-4894 SWIFT-18095
          Workflow Pre-Owned Ver 2.5 [ 200269 ] Manufacturers ver 2.2 [ 203320 ]
          Rose Crisp (Inactive) made changes -
          Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
          Assignee Claire Folland [ claire ] Charleen Sibley [ charleen sibley ]
          Rose Crisp (Inactive) made changes -
          Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
          Assignee Isabel Smith [ monica ] Claire Folland [ claire ]
          Plot
          Rose Crisp (Inactive) made changes -
          Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
          Rose Crisp (Inactive) made changes -
          Status Quotation supplied [ 10007 ] Quotation accepted [ 10008 ]
          Rose Crisp (Inactive) made changes -
          Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
          Hide
          Permalink
          Rose Crisp (Inactive) added a comment -
          Worksheet issue (see screenshot attached)
          Show
          Rose Crisp (Inactive) added a comment - Worksheet issue (see screenshot attached)
          Rose Crisp (Inactive) made changes -
          Attachment screenshot-worksheet.png [ 192380 ]
          Rose Crisp (Inactive) made changes -
          Park_Postcode EX19 8DW TQ7 3AB
          Park_Email warranty@surfbay.co.uk  northupton@outlook.com
          Park_Phone 01837 680100 01548 560508
          Park_Code SURF99 NORT07
          Park_Address2 Bantham
          Park_City Kingsbridge
          Park_Address Surf Bay Leisure (Winkleigh) North Upton Farm
          Rose Crisp (Inactive) made changes -
          Plot ...
          Park_Company Surf Bay Leisure (Winkleigh) North Upton Farm
          Isabel Smith (Inactive) made changes -
          Park_Postcode TQ7 3AB EX19 8DW
          Park_Email  northupton@outlook.com warranty@surfbay.co.uk
          Park_Phone 01548 560508 01837 680100
          Park_Code NORT07 SURF99
          Park_Address2 Bantham
          Park_City Kingsbridge
          Park_Address North Upton Farm Surf Bay Leisure (Winkleigh)
          Isabel Smith (Inactive) made changes -
          Park_Company North Upton Farm Surf Bay Leisure (Winkleigh)
          Hide
          Permalink
          Isabel Smith (Inactive) added a comment -
          This is 1 of 43 issues that were reported on the PDI (1 we are already aware of). I have created the claim as good will because the caravan is an ex-demo. Some of the issues should be covered by swift. I have spoken to Jane to see when the caravan is going to be going to the park as it is still on our Winkleigh showground at the moment - she was on the phone so asked Steve who is going to check and call me back. The caravan wasn't level when the PDI was done so some of the issues may not be an issue when the caravan is fully sited.

          Jane to phone me back to confirm when it will be going.
          Show
          Isabel Smith (Inactive) added a comment - This is 1 of 43 issues that were reported on the PDI (1 we are already aware of). I have created the claim as good will because the caravan is an ex-demo. Some of the issues should be covered by swift. I have spoken to Jane to see when the caravan is going to be going to the park as it is still on our Winkleigh showground at the moment - she was on the phone so asked Steve who is going to check and call me back. The caravan wasn't level when the PDI was done so some of the issues may not be an issue when the caravan is fully sited. Jane to phone me back to confirm when it will be going.
          Isabel Smith (Inactive) made changes -
          Field Original Value New Value
          Park_Postcode TQ7 3AB
          Park_Email  northupton@outlook.com
          Park_Phone 01548 560508
          Park_Code NORT07
          Park_Key_Account No
          Park_Address2 Bantham
          Park_City Kingsbridge
          Park_Address North Upton Farm
          Isabel Smith (Inactive) created issue -

            People

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              Dates

              • Due:
                Created:
                Updated:
                Resolved:
                Work Scheduled: