Swift
  1. Swift
  2. SWIFT-18096

Exterior - Door retainer doesn't line up with the door

        Details

        • Type: Ext Doors & Windows (4 weeks) Ext Doors & Windows (4 weeks)
        • Status: Complete
        • Priority: Agreed Date Agreed Date
        • Resolution: Completed
        • Labels:
          None
        • Plot:
          no plot number
        • Serial:
          021516H
        • Model:
          Swift Antibes
        • Size:
          40 X 12
        • ID Number:
          SBH007950
        • Status Colour:
          Complete Complete
        • Stock_Number:
          32862
        • Times Scheduled:
          3
        • Park_Company:
           North Upton Farm
        • Park_Postcode:
          TQ7 3AB
        • Park_Phone:
          01548 560508
        • Park_Email:
          northupton@outlook.com
        • Park_Code:
          NORT07
        • Park_Key_Account:
          No
        • SLA Status:
        1. PDF File
          SKM_C224e18032210005.pdf
          237 kB
          Michelle Brooks
        1. screenshot-1.png
          427 kB
        2. screenshot-worksheet.png
          236 kB
        3. Swift Acknowledgement.png
          390 kB
        4. Swift Engineer Visit.png
          409 kB

          Activity

          Ascending order - Click to sort in descending order
          Isabel Smith (Inactive) created issue -
          Isabel Smith (Inactive) made changes -
          Field Original Value New Value
          Park_Postcode TQ7 3AB
          Park_Email  northupton@outlook.com
          Park_Phone 01548 560508
          Park_Code NORT07
          Park_Key_Account No
          Park_Address2 Bantham
          Park_City Kingsbridge
          Park_Address North Upton Farm
          Hide
          Permalink
          Isabel Smith (Inactive) added a comment -
          This is 1 of 43 issues that were reported on the PDI (1 we are already aware of). I have created the claim as good will because the caravan is an ex-demo. Some of the issues should be covered by swift. I have spoken to Jane to see when the caravan is going to be going to the park as it is still on our Winkleigh showground at the moment - she was on the phone so asked Steve who is going to check and call me back. The caravan wasn't level when the PDI was done so some of the issues may not be an issue when the caravan is fully sited.

          Jane to phone me back to confirm when it will be going.
          Show
          Isabel Smith (Inactive) added a comment - This is 1 of 43 issues that were reported on the PDI (1 we are already aware of). I have created the claim as good will because the caravan is an ex-demo. Some of the issues should be covered by swift. I have spoken to Jane to see when the caravan is going to be going to the park as it is still on our Winkleigh showground at the moment - she was on the phone so asked Steve who is going to check and call me back. The caravan wasn't level when the PDI was done so some of the issues may not be an issue when the caravan is fully sited. Jane to phone me back to confirm when it will be going.
          Isabel Smith (Inactive) made changes -
          Park_Company North Upton Farm Surf Bay Leisure (Winkleigh)
          Isabel Smith (Inactive) made changes -
          Park_Postcode TQ7 3AB EX19 8DW
          Park_Email  northupton@outlook.com warranty@surfbay.co.uk
          Park_Phone 01548 560508 01837 680100
          Park_Code NORT07 SURF99
          Park_Address2 Bantham
          Park_City Kingsbridge
          Park_Address North Upton Farm Surf Bay Leisure (Winkleigh)
          Rose Crisp (Inactive) made changes -
          Plot ... no plot number
          Park_Company Surf Bay Leisure (Winkleigh) North Upton Farm
          Rose Crisp (Inactive) made changes -
          Park_Postcode EX19 8DW TQ7 3AB
          Park_Email warranty@surfbay.co.uk  northupton@outlook.com
          Park_Phone 01837 680100 01548 560508
          Park_Code SURF99 NORT07
          Park_Address2 Bantham
          Park_City Kingsbridge
          Park_Address Surf Bay Leisure (Winkleigh) North Upton Farm
          Rose Crisp (Inactive) made changes -
          Attachment screenshot-worksheet.png [ 192393 ]
          Hide
          Permalink
          Rose Crisp (Inactive) added a comment -
          Worksheet issued (see screenshot attached)
          Show
          Rose Crisp (Inactive) added a comment - Worksheet issued (see screenshot attached)
          Rose Crisp (Inactive) made changes -
          Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
          Rose Crisp (Inactive) made changes -
          Status Quotation supplied [ 10007 ] Quotation accepted [ 10008 ]
          Rose Crisp (Inactive) made changes -
          Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
          Rose Crisp (Inactive) made changes -
          Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
          Assignee Isabel Smith [ monica ] Claire Folland [ claire ]
          Plot
          Rose Crisp (Inactive) made changes -
          Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
          Assignee Claire Folland [ claire ] Charleen Sibley [ charleen sibley ]
          Hide
          Permalink
          Claire Folland added a comment -
          Matt was scheduled to attend 9-11-17 but ran out of time
          Show
          Claire Folland added a comment - Matt was scheduled to attend 9-11-17 but ran out of time
          Isabel Smith (Inactive) made changes -
          Project Good Will [ 10454 ] Swift [ 10018 ]
          Key GW-4905 SWIFT-18096
          Workflow Pre-Owned Ver 2.5 [ 200280 ] Manufacturers ver 2.2 [ 203321 ]
          Isabel Smith (Inactive) made changes -
          Times Scheduled 1
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Assignee Charleen Sibley [ charleen sibley ] Rose Crisp [ rose ]
          Plot
          Isabel Smith (Inactive) made changes -
          Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
          Assignee Rose Crisp [ rose ] Ellie W [ temp ]
          Isabel Smith (Inactive) made changes -
          Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
          Isabel Smith (Inactive) made changes -
          Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
          Assignee Ellie W [ temp ] Isabel Smith [ monica ]
          Resolution Completed [ 1 ]
          Isabel Smith (Inactive) made changes -
          Resolution Completed [ 1 ]
          Status Resolved [ 5 ] Reopened [ 4 ]
          Isabel Smith (Inactive) made changes -
          ID Number SBH007950
          Hide
          Permalink
          Isabel Smith (Inactive) added a comment -
          Claim submitted through to swift for them to attend and realign.
          Show
          Isabel Smith (Inactive) added a comment - Claim submitted through to swift for them to attend and realign.
          Isabel Smith (Inactive) made changes -
          Status Reopened [ 4 ] Submitted [ 10001 ]
          Isabel Smith (Inactive) made changes -
          Attachment Swift Acknowledgement.png [ 195338 ]
          Hide
          Permalink
          Isabel Smith (Inactive) added a comment -
          Swift have acknowledged this claim and will be arranging for an engineer to attend to the issues found.
          Show
          Isabel Smith (Inactive) added a comment - Swift have acknowledged this claim and will be arranging for an engineer to attend to the issues found.
          Isabel Smith (Inactive) made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Isabel Smith (Inactive) made changes -
          Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
          Assignee Isabel Smith [ monica ] Rose Crisp [ rose ]
          Isabel Smith (Inactive) made changes -
          Assignee Rose Crisp [ rose ] Isabel Smith [ monica ]
          Isabel Smith (Inactive) made changes -
          Attachment Swift Engineer Visit.png [ 195712 ]
          Hide
          Permalink
          Isabel Smith (Inactive) added a comment -
          Swift to attend w/c 27/11/17.
          Show
          Isabel Smith (Inactive) added a comment - Swift to attend w/c 27/11/17.
          Isabel Smith (Inactive) made changes -
          Times Scheduled 1 2
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Work Scheduled 27/Nov/17
          Assignee Isabel Smith [ monica ] Rose Crisp [ rose ]
          Plot
          Isabel Smith (Inactive) made changes -
          Priority Normal [ 21 ] Agreed Date [ 26 ]
          Isabel Smith (Inactive) made changes -
          Assignee Rose Crisp [ rose ] Isabel Smith [ monica ]
          Claire Folland made changes -
          Attachment screenshot-1.png [ 196823 ]
          Hide
          Permalink
          Claire Folland added a comment -
          complete by swift 29-11-17, worksheet attached, adjusted door retainer
          Show
          Claire Folland added a comment - complete by swift 29-11-17, worksheet attached, adjusted door retainer
          Claire Folland made changes -
          Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
          Assignee Isabel Smith [ monica ] Ellie W [ temp ]
          Claire Folland made changes -
          Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
          Invoice Number .
          Claire Folland made changes -
          Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
          Assignee Ellie W [ temp ] Claire Folland [ claire ]
          Resolution Completed [ 1 ]
          Claire Folland made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          Michelle Brooks (Inactive) made changes -
          Resolution Completed [ 1 ]
          Status Complete [ 6 ] Reopened [ 4 ]
          Michelle Brooks (Inactive) made changes -
          Attachment SKM_C224e18032210005.pdf [ 205013 ]
          Hide
          Permalink
          Michelle Brooks (Inactive) added a comment -
          Completed 21/03/2018
          Show
          Michelle Brooks (Inactive) added a comment - Completed 21/03/2018
          Michelle Brooks (Inactive) made changes -
          Status Reopened [ 4 ] Resolved [ 5 ]
          Resolution Completed [ 1 ]
          Michelle Brooks (Inactive) made changes -
          Resolution Completed [ 1 ]
          Status Resolved [ 5 ] Reopened [ 4 ]
          Michelle Brooks (Inactive) made changes -
          Status Reopened [ 4 ] Submitted [ 10001 ]
          Michelle Brooks (Inactive) made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Michelle Brooks (Inactive) made changes -
          Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
          Assignee Claire Folland [ claire ] Rose Crisp [ rose ]
          Michelle Brooks (Inactive) made changes -
          Times Scheduled 2 3
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Assignee Michelle Brooks [ michelle ] Rose Crisp [ rose ]
          Plot
          Michelle Brooks (Inactive) made changes -
          Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
          Assignee Rose Crisp [ rose ] Ellie W [ temp ]
          Michelle Brooks (Inactive) made changes -
          Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
          Michelle Brooks (Inactive) made changes -
          Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
          Assignee Ellie W [ temp ] Michelle Brooks [ michelle ]
          Resolution Completed [ 1 ]
          Michelle Brooks (Inactive) made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Awaiting Quote Awaiting Quote Quotation supplied Quotation supplied
          		76d 6h 43m 1 Rose Crisp (Inactive) 02/Nov/17 4:12 PM
          Quotation supplied Quotation supplied Quotation accepted Quotation accepted
          		2s 1 Rose Crisp (Inactive) 02/Nov/17 4:12 PM
          Quotation accepted Quotation accepted Parts ordered Parts ordered
          		4s 1 Rose Crisp (Inactive) 02/Nov/17 4:13 PM
          Parts ordered Parts ordered Parts Recieved Parts Recieved
          		3s 1 Rose Crisp (Inactive) 02/Nov/17 4:13 PM
          Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
          		7s 1 Rose Crisp (Inactive) 02/Nov/17 4:13 PM
          Complete Complete Reopened Reopened
          		100d 22h 11m 1 Michelle Brooks (Inactive) 22/Mar/18 9:52 AM
          Reopened Reopened Resolved Resolved
          		36s 1 Michelle Brooks (Inactive) 22/Mar/18 9:53 AM
          Resolved Resolved Reopened Reopened
          		13s 2 Michelle Brooks (Inactive) 22/Mar/18 9:53 AM
          Reopened Reopened Submitted Submitted
          		4m 28s 2 Michelle Brooks (Inactive) 22/Mar/18 9:53 AM
          Submitted Submitted Acknowledged Acknowledged
          		6d 16h 37m 2 Michelle Brooks (Inactive) 22/Mar/18 9:53 AM
          Acknowledged Acknowledged Worksheet Issued Worksheet Issued
          		11s 2 Michelle Brooks (Inactive) 22/Mar/18 9:53 AM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		19d 11m 3 Michelle Brooks (Inactive) 22/Mar/18 9:53 AM
          Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
          		13d 2h 34m 3 Michelle Brooks (Inactive) 22/Mar/18 9:54 AM
          Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
          		15s 3 Michelle Brooks (Inactive) 22/Mar/18 9:54 AM
          Awaiting Payment Awaiting Payment Resolved Resolved
          		10s 3 Michelle Brooks (Inactive) 22/Mar/18 9:54 AM
          Resolved Resolved Complete Complete
          		6m 21s 2 Michelle Brooks (Inactive) 22/Mar/18 10:00 AM

            People

            • Watchers:
              0 Start watching this issue

              Dates

              • Due:
                Created:
                Updated:
                Resolved:
                Work Scheduled: