Details
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Type:
Kitchen Cupboards (8 Weeks)
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Status: Complete
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Priority:
Agreed Date
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Resolution: Completed
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Labels:None
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Part Number:1713663 DOOR 1095x596 ES03284 ALKOR WHITE
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Responsibility:Undecided
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Plot:Green 48
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Serial:022265H
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Manufacturer:Swift
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Model:Moselle Lodge
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Year:2016
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Size:40 X 13
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ID Number:SBH007521 / SBH007955
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Status Colour:
Complete
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Stock_Number:32489
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Times Scheduled:1
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Park_Company:Chesil Beach Holiday Park - Waterside Holidays
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Park_Postcode:DT4 9AG
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Park_Contact:Samantha
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Park_Phone:01305 752566
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Park_Email:samantha@watersidegroupsales.co.uk / Sophie.Harper@watersideholidays.co.uk
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Park_Code:CHES02
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Park_Key_Account:Yes
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | DT4 9AG | |
| Park_Email | info@chesilholidays.co.uk | |
| Park_Phone | 01305 773233 | |
| Park_Code | CHES02 | |
| Park_Key_Account | Yes | |
| Park_Address2 | PORTLAND ROAD | |
| Park_City | WEYMOUTH | |
| Park_Address | Chesil Vista Holiday Park |
| Attachment | Email from Park.png [ 177442 ] |
| Attachment | Email to Park.png [ 177443 ] |
| Attachment | Swift Claim.png [ 177468 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
This claim is sat on query on Swift. They have the caravan as a hire fleet van and the DOP as 08/09/16. The park have told us that this was purchased by the owner and sat as a demo on site until the 11/07/17. I have spoken to Paul at Swift asking for some advise on how to resolve this issue. He has said that we would need to provide the proof of purchase and then we would have to take it from there.
Show
Isabel Smith (Inactive)
added a comment - This claim is sat on query on Swift. They have the caravan as a hire fleet van and the DOP as 08/09/16. The park have told us that this was purchased by the owner and sat as a demo on site until the 11/07/17. I have spoken to Paul at Swift asking for some advise on how to resolve this issue. He has said that we would need to provide the proof of purchase and then we would have to take it from there.
This claim has been sat on query I have answered this and resubmitted the claim.
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Isabel Smith (Inactive)
added a comment - This claim has been sat on query I have answered this and resubmitted the claim.
| Attachment | Swift Rejection.png [ 181157 ] |
Swift have rejected this claim see screen shot attached. They have said that adjustments are only covered until PDI.
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Isabel Smith (Inactive)
added a comment - Swift have rejected this claim see screen shot attached. They have said that adjustments are only covered until PDI.
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
| Project | Swift [ 10018 ] | Good Will [ 10454 ] |
| Key |
|
|
| Workflow | Manufacturers ver 2.2 [ 199601 ] | Pre-Owned Ver 2.5 [ 200632 ] |
| Responsibility | SurfBay Attending [ 10042 ] | |
| Times Scheduled | 0 | |
| Hire_or_Retail | Retail [ 10251 ] |
Changed this to Good Will 30/8 and we are due to attend 13/9 I am sending the park an update on quite a few items and will check this date is ok (see screenshot attached)
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Rose Crisp (Inactive)
added a comment - Changed this to Good Will 30/8 and we are due to attend 13/9 I am sending the park an update on quite a few items and will check this date is ok (see screenshot attached)
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Assignee | Summer Stangroom [ summer ] | Claire Folland [ claire ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Assignee | Claire Folland [ claire ] | Adrienne Barwell [ adrienne ] |
Spoke to Samantha @ 11.44 regarding this date and she said this is ok issued worksheet
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Rose Crisp (Inactive)
added a comment - Spoke to Samantha @ 11.44 regarding this date and she said this is ok issued worksheet
| Attachment | screenshot-email to park.png [ 182518 ] |
Emailed park confirming everything (see screenshot attached)
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Rose Crisp (Inactive)
added a comment - Emailed park confirming everything (see screenshot attached)
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Rose Crisp [ rose ] |
| Times Scheduled | 1 | 2 |
| Status | Engineer Scheduled [ 10000 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Times Scheduled | 2 | 3 |
| Status | Engineer Scheduled [ 10000 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Times Scheduled | 3 | 4 |
| Status | Engineer Scheduled [ 10000 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 20/Sep/17 | |
| Plot |
I have emailed the park saying we will attend 20/9/17
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Rose Crisp (Inactive)
added a comment - I have emailed the park saying we will attend 20/9/17
| Attachment | email to park new date.png [ 184378 ] |
| Attachment | screenshot-email from park.png [ 184448 ] |
Park have replied thanking us for telling them of the change of date (see screenshot attached)
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Rose Crisp (Inactive)
added a comment - Park have replied thanking us for telling them of the change of date (see screenshot attached)
| Attachment | screenshot-email to park.png [ 184454 ] |
| Times Scheduled | 4 | 5 |
| Status | Engineer Scheduled [ 10000 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 20/Sep/17 | 21/Sep/17 |
| Plot |
The park rang @ 9.59 and said the customer asked if this could be moved to 21st, I spoke to Charleen who said that would be ok, I am emailing the park to confirm this (see screenshot attached).
The park also said that the customer wanted something in writing stating that they only took over the van in July 17 and so that's when their warranty should start.
I spoke to Charleen who said to contact the park and ask for Date of Sale etc from them.
The park also said that the customer wanted something in writing stating that they only took over the van in July 17 and so that's when their warranty should start.
I spoke to Charleen who said to contact the park and ask for Date of Sale etc from them.
Show
Rose Crisp (Inactive)
added a comment - The park rang @ 9.59 and said the customer asked if this could be moved to 21st, I spoke to Charleen who said that would be ok, I am emailing the park to confirm this (see screenshot attached).
The park also said that the customer wanted something in writing stating that they only took over the van in July 17 and so that's when their warranty should start.
I spoke to Charleen who said to contact the park and ask for Date of Sale etc from them.
Amy from Bridport called (15:53) to say that Andrew from the park called wondering where the engineer is coming.
I called Andrew (15:56) to ask which van and he confirmed this one. He said we let them down last week and now again this week. Agreed with Char to tell him the engineer had an emergency leak and had to be diverted. He then went to say well why didn't have have the courtesy to tell them that as the customers have come down especially for this and waited all day. He then asked if we would be attending tomorrow. I said I would have to check and see. Charleen then took the phone call over.
I called Andrew (15:56) to ask which van and he confirmed this one. He said we let them down last week and now again this week. Agreed with Char to tell him the engineer had an emergency leak and had to be diverted. He then went to say well why didn't have have the courtesy to tell them that as the customers have come down especially for this and waited all day. He then asked if we would be attending tomorrow. I said I would have to check and see. Charleen then took the phone call over.
Show
Summer Stangroom (Inactive)
added a comment - Amy from Bridport called (15:53) to say that Andrew from the park called wondering where the engineer is coming.
I called Andrew (15:56) to ask which van and he confirmed this one. He said we let them down last week and now again this week. Agreed with Char to tell him the engineer had an emergency leak and had to be diverted. He then went to say well why didn't have have the courtesy to tell them that as the customers have come down especially for this and waited all day. He then asked if we would be attending tomorrow. I said I would have to check and see. Charleen then took the phone call over.
| Attachment | SKM_C224e17102409150.pdf [ 190802 ] |
Worksheet returned see has said that he has adjusted the fridge but the outer door is damaged the 595 x 1095.
I have submitted a parts enquiry for the new door for this issue see screen shot attached.
I have submitted a parts enquiry for the new door for this issue see screen shot attached.
Show
Isabel Smith (Inactive)
added a comment - Worksheet returned see has said that he has adjusted the fridge but the outer door is damaged the 595 x 1095.
I have submitted a parts enquiry for the new door for this issue see screen shot attached.
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Attachment | Parts Enquiry.png [ 190813 ] |
| Attachment | IMG_2111.JPG [ 190814 ] |
Samantha has asked for an update on the outstanding issues. I have emailed her to update her on what warranty issues we have open.
Show
Isabel Smith (Inactive)
added a comment - Samantha has asked for an update on the outstanding issues. I have emailed her to update her on what warranty issues we have open.
| Attachment | Parts Enquiry Response.png [ 191300 ] |
| Part Number | 1713663 DOOR 1095x596 ES03284 ALKOR WHITE |
| Attachment | Swift Price for Door.png [ 191301 ] |
Parts enquiry response has come back. The cost is £60.81 plus £10 carriage and VAT. Char to decide if to do as good will.
Show
Isabel Smith (Inactive)
added a comment - Parts enquiry response has come back. The cost is £60.81 plus £10 carriage and VAT. Char to decide if to do as good will.
Will change back to Swift as this should have been covered under warranty and the fact that this has now damaged the door.
I have submitted, see attached.
I have submitted, see attached.
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Summer Stangroom (Inactive)
added a comment - Will change back to Swift as this should have been covered under warranty and the fact that this has now damaged the door.
I have submitted, see attached.
| Project | Good Will [ 10454 ] | Swift [ 10018 ] |
| Key |
|
|
| Workflow | Pre-Owned Ver 2.5 [ 200632 ] | Manufacturers ver 2.2 [ 203340 ] |
| Status | Awaiting Quote [ 10006 ] | Open [ 1 ] |
| Responsibility | Undecided [ 10040 ] | |
| Times Scheduled | 5 | 0 |
| ID Number | SBH007955 |
| ID Number | SBH007955 | SBH007521 / SBH007955 |
| Attachment | Swift Re-Submit.png [ 194581 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Attachment | Swift Authorisation.png [ 194599 ] |
Swift have authorised for them to attend, see attached.
Show
Summer Stangroom (Inactive)
added a comment - Swift have authorised for them to attend, see attached.
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
Have updated the park today.
(If we are attending we are going 30/11/17, if not ignore this).
(If we are attending we are going 30/11/17, if not ignore this).
Show
Summer Stangroom (Inactive)
added a comment - Have updated the park today.
(If we are attending we are going 30/11/17, if not ignore this).
| Attachment | Swift Engineer Visit.png [ 195502 ] |
| Assignee | Rose Crisp [ rose ] | Isabel Smith [ monica ] |
Swift to attend w/c 27/11/17
Show
Isabel Smith (Inactive)
added a comment - Swift to attend w/c 27/11/17
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 21/Sep/17 | 27/Nov/17 |
| Assignee | Isabel Smith [ monica ] | Rose Crisp [ rose ] |
| Plot |
| Assignee | Rose Crisp [ rose ] | Isabel Smith [ monica ] |
| Priority | Normal [ 21 ] | Agreed Date [ 26 ] |
| Attachment | screenshot-connect email.png [ 196566 ] |
| Attachment | screenshot-connect date.png [ 196567 ] |
Swift attended on 27/11 (see screenshot attached)
They needed to order a new part for the fridge and have a re-attending date of w/c 11/12 (see screenshot attached)
I have updated the park ( see screenshot attached)
They needed to order a new part for the fridge and have a re-attending date of w/c 11/12 (see screenshot attached)
I have updated the park ( see screenshot attached)
Show
Rose Crisp (Inactive)
added a comment - Swift attended on 27/11 (see screenshot attached)
They needed to order a new part for the fridge and have a re-attending date of w/c 11/12 (see screenshot attached)
I have updated the park ( see screenshot attached)
Craig from Swift rang @ 13.21 checking that he could gain entry at around 4pm, I rang the park @ 13.26 and they said this would be ok but they needed to be finished by 5pm.
Show
Rose Crisp (Inactive)
added a comment - Craig from Swift rang @ 13.21 checking that he could gain entry at around 4pm, I rang the park @ 13.26 and they said this would be ok but they needed to be finished by 5pm.
| Attachment | Swift Complete.png [ 197723 ] |
Swift have completed, see attached.
Show
Summer Stangroom (Inactive)
added a comment - Swift have completed, see attached.
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Isabel Smith [ monica ] | Ellie W [ temp ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Summer Stangroom [ summer ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
SWI CRED - 01771197
TRAV - £62.50
COMPLETE
TRAV - £62.50
COMPLETE
Show
Marion Pratt (Inactive)
added a comment - SWI CRED - 01771197
TRAV - £62.50
COMPLETE
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
2s | 1 | monica | 22/Aug/17 3:26 PM | |||||
|
7d 19h 50m | 1 | Rose Crisp (Inactive) | 30/Aug/17 11:17 AM | |||||
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4s | 1 | Rose Crisp (Inactive) | 30/Aug/17 11:17 AM | |||||
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2s | 1 | Rose Crisp (Inactive) | 30/Aug/17 11:17 AM | |||||
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6s | 1 | Rose Crisp (Inactive) | 30/Aug/17 11:17 AM | |||||
|
4s | 1 | Rose Crisp (Inactive) | 30/Aug/17 11:17 AM | |||||
|
4s | 1 | Rose Crisp (Inactive) | 30/Aug/17 11:17 AM | |||||
|
2d 17h 32m | 4 | Rose Crisp (Inactive) | 11/Sep/17 10:27 AM | |||||
|
43d 17m | 1 | monica | 24/Oct/17 10:45 AM | |||||
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4s | 2 | monica | 24/Oct/17 10:45 AM | |||||
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3s | 2 | monica | 24/Oct/17 10:45 AM | |||||
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27d 55m | 1 | Summer Stangroom (Inactive) | 20/Nov/17 10:41 AM | |||||
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51m 8s | 2 | Summer Stangroom (Inactive) | 20/Nov/17 10:50 AM | |||||
|
21d 1h 39m | 2 | Summer Stangroom (Inactive) | 20/Nov/17 12:48 PM | |||||
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2s | 1 | Summer Stangroom (Inactive) | 20/Nov/17 12:48 PM | |||||
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13d 6h 34m | 2 | monica | 24/Nov/17 1:45 PM | |||||
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24d 21h 47m | 1 | Summer Stangroom (Inactive) | 19/Dec/17 11:32 AM | |||||
|
4s | 1 | Summer Stangroom (Inactive) | 19/Dec/17 11:32 AM | |||||
|
4s | 1 | Summer Stangroom (Inactive) | 19/Dec/17 11:32 AM | |||||
|
5s | 1 | Summer Stangroom (Inactive) | 19/Dec/17 11:32 AM |
I have made a claim and submitted through to Swift, see attached.
I have also emailed Sophie at the park back, see attached.