Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Complete
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Priority:
Agreed Date
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:B5
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Serial:022828h
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Manufacturer:Swift
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Model:Adventurer
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Size:35x12
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ID Number:SBH007960
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Status Colour:
Complete
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Stock_Number:32700
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Times Scheduled:2
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Park_Company:Freshwater Beach Holiday Park
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Park_Postcode:DT6 4PT
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Park_Contact:Mark
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Park_Phone:Mark: 01308 897317 EXT:237
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Park_Email:mark.houghton@freshwaterbeach.co.uk
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Park_Code:FRES01
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Park_Key_Account:Yes
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Issue Type | Internal Doors (8 Weeks) [ 29 ] | Ext Doors & Windows (4 weeks) [ 4 ] |
| Priority | Low [ 22 ] | Normal [ 21 ] |
| Due Date | 22/Aug/17 | 19/Dec/17 |
| ID Number | SBH007315 | |
| Responsibility | SurfBay Attending [ 10042 ] | Manufacturer Attending [ 10045 ] |
| Work Scheduled | 20/Jul/17 |
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Isabel Smith (Inactive)
added a comment -
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This issue was reported to us by Jill over the phone. I have created the claim and submitted it through to Swift see screen shot attached. Jill aware of this and would like to be updated with a date when they will attend.
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Isabel Smith (Inactive)
added a comment - This issue was reported to us by Jill over the phone. I have created the claim and submitted it through to Swift see screen shot attached. Jill aware of this and would like to be updated with a date when they will attend.
| ID Number | SBH007960 |
| Attachment | Swift Claim .png [ 194823 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Attachment | Swift Acknowledgement.png [ 195392 ] |
Swift have acknowledged this claim and will be arranging for an engineer to attend to the issue found.
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Isabel Smith (Inactive)
added a comment - Swift have acknowledged this claim and will be arranging for an engineer to attend to the issue found.
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Attachment | Swift Engineer Visit.png [ 195624 ] |
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 04/Dec/17 | |
| Plot |
Swift to attend w/c 04/1217 Jill updated via email.
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Isabel Smith (Inactive)
added a comment - Swift to attend w/c 04/1217 Jill updated via email.
| Priority | Normal [ 21 ] | Agreed Date [ 26 ] |
| Attachment | screenshot-connect.png [ 196909 ] |
Swift engineer attended and completed (see screenshot attached)
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Rose Crisp (Inactive)
added a comment - Swift engineer attended and completed (see screenshot attached)
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Isabel Smith [ monica ] | Ellie W [ temp ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Rose Crisp [ rose ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
5m 7s | 1 | monica | 21/Nov/17 1:18 PM | |||||
|
2d 20h 50m | 1 | monica | 24/Nov/17 10:09 AM | |||||
|
1s | 1 | monica | 24/Nov/17 10:09 AM | |||||
|
2d 23h 20m | 1 | monica | 27/Nov/17 9:29 AM | |||||
|
15d 2h 55m | 1 | Rose Crisp (Inactive) | 12/Dec/17 12:24 PM | |||||
|
5s | 1 | Rose Crisp (Inactive) | 12/Dec/17 12:25 PM | |||||
|
4s | 1 | Rose Crisp (Inactive) | 12/Dec/17 12:25 PM | |||||
|
4s | 1 | Rose Crisp (Inactive) | 12/Dec/17 12:25 PM |
