Details
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Type:
Dining Furniture (8 Weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Plot:no plot number
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Serial:021516h
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Model:Antibes
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Size:40 x 12
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ID Number:SBH007967
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Status Colour:
Complete
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Order No:B86316
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Stock_Number:32862
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Times Scheduled:1
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Park_Company:North Upton Farm
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Park_Postcode:TQ7 3AB
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Park_Phone:01548 560508
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Park_Email:northupton@outlook.com
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Park_Code:NORT07
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Park_Key_Account:No
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SLA Status:
Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
5s | 1 | Rose Crisp (Inactive) | 02/Nov/17 4:55 PM | |||||
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4s | 1 | Rose Crisp (Inactive) | 02/Nov/17 4:55 PM | |||||
|
2s | 1 | monica | 17/Nov/17 3:57 PM | |||||
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1s | 1 | monica | 17/Nov/17 3:57 PM | |||||
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16m 50s | 1 | monica | 17/Nov/17 4:14 PM | |||||
|
3d 21h 11m | 2 | monica | 21/Nov/17 1:06 PM | |||||
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1d 2h 46m | 1 | monica | 22/Nov/17 3:53 PM | |||||
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4m | 1 | monica | 22/Nov/17 3:57 PM | |||||
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5d 18h 52m | 1 | monica | 28/Nov/17 10:50 AM | |||||
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1d 5h 22m | 1 | monica | 29/Nov/17 4:13 PM | |||||
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7d 18h 22m | 2 | Claire Folland | 07/Dec/17 10:36 AM | |||||
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7s | 2 | Claire Folland | 07/Dec/17 10:36 AM | |||||
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119d 22h 9m | 2 | Michelle Brooks (Inactive) | 22/Mar/18 9:43 AM | |||||
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3s | 1 | Michelle Brooks (Inactive) | 22/Mar/18 9:43 AM | |||||
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14d 1h 32m | 1 | Marion Pratt (Inactive) | 05/Apr/18 12:16 PM | |||||
|
6s | 1 | Marion Pratt (Inactive) | 05/Apr/18 12:16 PM | |||||
|
41d 21h 35m | 1 | charleen sibley | 17/May/18 9:51 AM |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Marion Pratt [ marion ] | Michelle Brooks [ michelle ] |
| Resolution | Completed [ 1 ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
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Marion Pratt (Inactive)
added a comment -
Permalink
Charleen advises to close off - sitting on Rejected on Swift Connect.
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Marion Pratt (Inactive)
added a comment - Charleen advises to close off - sitting on Rejected on Swift Connect.
| Assignee | Ellie W [ temp ] | Marion Pratt [ marion ] |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Claire Folland [ claire ] | Ellie W [ temp ] |
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
Completed 21/03/2018
Show
Michelle Brooks (Inactive)
added a comment - Completed 21/03/2018
| Attachment | SKM_C224e18032209550.pdf [ 205007 ] |
Park have asked us not to attend until after 15th March 2018.
Show
Charleen Sibley
added a comment - Park have asked us not to attend until after 15th March 2018.
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Assignee | Isabel Smith [ monica ] | Claire Folland [ claire ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
received replacement table legs from swift, issued worksheet
Show
Claire Folland
added a comment - received replacement table legs from swift, issued worksheet
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Order No | B86316 |
Rachael has ordered the part see screen shot of email attached. This is good will from Swift.
Show
Isabel Smith (Inactive)
added a comment - Rachael has ordered the part see screen shot of email attached. This is good will from Swift.
| Attachment | Email from Rachael.png [ 195995 ] |
Swift referral have rejected this claim saying:
Claim Rejected - Connor spoke to Paul Harman/Rachel @ Swift. This is a Swift issue as the base of the product changed to a Metal chrome base. This improved the stability of the product and became the standard running product. Please submit order for replacement table (MIAMI 1350*800 TABLE TOP TISANO OAK C/W 344408 TABLE BASE)
I don't know if this means that Swift will be covering this issue. Phoned Rachael to ask.
Rachael has said that she will be ordering the replacement table and then will be sending me an email to confirm the order number.
Claim Rejected - Connor spoke to Paul Harman/Rachel @ Swift. This is a Swift issue as the base of the product changed to a Metal chrome base. This improved the stability of the product and became the standard running product. Please submit order for replacement table (MIAMI 1350*800 TABLE TOP TISANO OAK C/W 344408 TABLE BASE)
I don't know if this means that Swift will be covering this issue. Phoned Rachael to ask.
Rachael has said that she will be ordering the replacement table and then will be sending me an email to confirm the order number.
Show
Isabel Smith (Inactive)
added a comment - Swift referral have rejected this claim saying:
Claim Rejected - Connor spoke to Paul Harman/Rachel @ Swift. This is a Swift issue as the base of the product changed to a Metal chrome base. This improved the stability of the product and became the standard running product. Please submit order for replacement table (MIAMI 1350*800 TABLE TOP TISANO OAK C/W 344408 TABLE BASE)
I don't know if this means that Swift will be covering this issue. Phoned Rachael to ask.
Rachael has said that she will be ordering the replacement table and then will be sending me an email to confirm the order number.
| Attachment | Swift Rejection.png [ 195858 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Swift have acknowledged this claim and referred the issue over to the supplier see screen shot attached. Awaiting info.
Show
Isabel Smith (Inactive)
added a comment - Swift have acknowledged this claim and referred the issue over to the supplier see screen shot attached. Awaiting info.
| Attachment | Swift Acknowledgement.png [ 195748 ] |
This claim has been queried again. I have answered and resubmitted.
Show
Isabel Smith (Inactive)
added a comment - This claim has been queried again. I have answered and resubmitted.
This claim is sat on query. i have answered and resubmitted the claim.
Show
Isabel Smith (Inactive)
added a comment - This claim is sat on query. i have answered and resubmitted the claim.
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Attachment | Swift Claim .png [ 195042 ] |
| ID Number | SBH007967 |
| Project | Good Will [ 10454 ] | Swift [ 10018 ] |
| Key |
|
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| Workflow | Pre-Owned Ver 2.5 [ 202919 ] | Manufacturers ver 2.2 [ 203440 ] |
| Status | Quotation supplied [ 10007 ] | Open [ 1 ] |
| Times Scheduled | 1 |
Emma has asked me to put this through to Swift as being faulty. I have done this see screen shot attached.
Show
Isabel Smith (Inactive)
added a comment - Emma has asked me to put this through to Swift as being faulty. I have done this see screen shot attached.
| Attachment | Email from Emma.png [ 195031 ] |
| Attachment | Email to Emma.png [ 195016 ] |
I have emailed Emma asking her to decide what she wants to cover as good will and what she is happy for us to say that we will provide a quote for the parts.
Show
Isabel Smith (Inactive)
added a comment - I have emailed Emma asking her to decide what she wants to cover as good will and what she is happy for us to say that we will provide a quote for the parts.
| Assignee | Rose Crisp [ rose ] | Isabel Smith [ monica ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
9839103 BASE TABLE MIAMI Quantity: 1 £476.14 plus vat
Show
Isabel Smith (Inactive)
added a comment - 9839103 BASE TABLE MIAMI Quantity: 1 £476.14 plus vat
| Attachment | price for part.png [ 194821 ] |
| Attachment | Parts Enquiry Response.png [ 194820 ] |
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Attachment | Parts Enquiry.png [ 194433 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Assignee | Charleen Sibley [ charleen sibley ] | Rose Crisp [ rose ] |
Matt's worksheet has stated that there has been a design fault in the base of the table. The base of the table is too small. He has said that the table itself is undamaged and that the fault is entirely to do with the way it has been designed.
We have lots of table bases in the store which we could exchange and may resolve the issue. I have emailed Claire to ask and done a parts enquiry for the issue.
We have lots of table bases in the store which we could exchange and may resolve the issue. I have emailed Claire to ask and done a parts enquiry for the issue.
Show
Isabel Smith (Inactive)
added a comment - Matt's worksheet has stated that there has been a design fault in the base of the table. The base of the table is too small. He has said that the table itself is undamaged and that the fault is entirely to do with the way it has been designed.
We have lots of table bases in the store which we could exchange and may resolve the issue. I have emailed Claire to ask and done a parts enquiry for the issue.
| Attachment | SKM_C224e17111715361.pdf [ 194430 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Assignee | Claire Folland [ claire ] | Charleen Sibley [ charleen sibley ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Assignee | Rose Crisp [ rose ] | Claire Folland [ claire ] |
| Plot |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Attachment | screenshot-worksheet.png [ 192440 ] |
This was reported by the owner on 1/11/17 by telephone.
Worksheet issued (see screenshot attached)
Worksheet issued (see screenshot attached)
Show
Rose Crisp (Inactive)
added a comment - This was reported by the owner on 1/11/17 by telephone.
Worksheet issued (see screenshot attached)
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | TQ7 3AB | |
| Park_Email | northupton@outlook.com | |
| Park_Phone | 01548 560508 | |
| Park_Code | NORT07 | |
| Park_Key_Account | No | |
| Park_Address2 | Bantham | |
| Park_City | Kingsbridge | |
| Park_Address | North Upton Farm |