Swift
  1. Swift
  2. SWIFT-18177

Bathroom - the nut that keeps the rose attached has lost most of its chrome.

        Details

        • Type: Toilet/Shower (8 Weeks) Toilet/Shower (8 Weeks)
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Completed
        • Labels:
          None
        • Responsibility:
          Manufacturer Attending
        • Plot:
          Woodland View 41
        • Hire_or_Retail:
          Retail
        • Serial:
          024418H
        • Manufacturer:
          Swift
        • Model:
          Loire Plus
        • Year:
          2017
        • Size:
          35 X 12
        • ID Number:
          SBH007984
        • Status Colour:
          Complete Complete
        • Stock_Number:
          33345
        • Times Scheduled:
          4
        • Park_Company:
           Shorefield Holiday Village
        • Park_Postcode:
          SO41 0LH
        • Park_Contact:
          Katrina Philp
        • Park_Phone:
          01590 648 307
        • Park_Email:
          Katrina.Philp@shorefield.co.uk
        • Park_Code:
          SHOR01
        • Park_Key_Account:
          Yes
        • SLA Status:
        1. 04.jpg
          1.03 MB
        2. Email from Park.png
          405 kB
        3. Email to Park.png
          466 kB
        4. screenshot-1.png
          400 kB
        5. screenshot-2.png
          545 kB
        6. Swift Acknowledgement.png
          375 kB
        7. Swift Engineer Visit.png
          360 kB
        8. Swift Submitted.png
          321 kB

          Activity

          Ascending order - Click to sort in descending order
          Summer Stangroom (Inactive) created issue -
          Summer Stangroom (Inactive) made changes -
          Field Original Value New Value
          Park_Postcode SO41 0LH
          Park_Email sandra.goodley@shorefield.co.uk
          Park_Phone 01590 648425
          Park_Code SHOR01
          Park_Key_Account Yes
          Park_Address2 Shorefield Road
          Park_City Downton, Nr. Lymington
          Park_Address Shorefield Holiday Village
          Summer Stangroom (Inactive) made changes -
          Attachment 04.jpg [ 195909 ]
          Summer Stangroom (Inactive) made changes -
          Attachment Email from Park.png [ 195910 ]
          Hide
          Permalink
          Summer Stangroom (Inactive) added a comment -
          Received an email from Sandra forwarding on an email from the customer reporting this, see attached.
          I have made a claim and submitted through to Swift, see attached.
          I have emailed Sandra back to let her know, see attached.
          Show
          Summer Stangroom (Inactive) added a comment - Received an email from Sandra forwarding on an email from the customer reporting this, see attached. I have made a claim and submitted through to Swift, see attached. I have emailed Sandra back to let her know, see attached.
          Summer Stangroom (Inactive) made changes -
          ID Number SBH007984
          Summer Stangroom (Inactive) made changes -
          Attachment Swift Submitted.png [ 195911 ]
          Summer Stangroom (Inactive) made changes -
          Attachment Email to Park.png [ 195912 ]
          Summer Stangroom (Inactive) made changes -
          Status Open [ 1 ] Submitted [ 10001 ]
          Hide
          Permalink
          Isabel Smith (Inactive) added a comment -
          This claim is sat on query. I have answered and resubmitted.
          Show
          Isabel Smith (Inactive) added a comment - This claim is sat on query. I have answered and resubmitted.
          Isabel Smith (Inactive) made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Isabel Smith (Inactive) made changes -
          Status Acknowledged [ 10005 ] Rejected [ 10002 ]
          Isabel Smith (Inactive) made changes -
          Status Rejected [ 10002 ] Resolved [ 5 ]
          Resolution Completed [ 1 ]
          Isabel Smith (Inactive) made changes -
          Resolution Completed [ 1 ]
          Status Resolved [ 5 ] Reopened [ 4 ]
          Isabel Smith (Inactive) made changes -
          Status Reopened [ 4 ] Submitted [ 10001 ]
          Isabel Smith (Inactive) made changes -
          Attachment Swift Acknowledgement.png [ 196344 ]
          Hide
          Permalink
          Isabel Smith (Inactive) added a comment -
          Swift have acknowledged this claim and will be arranging for an engineer to attend to the issue found.
          Show
          Isabel Smith (Inactive) added a comment - Swift have acknowledged this claim and will be arranging for an engineer to attend to the issue found.
          Isabel Smith (Inactive) made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Isabel Smith (Inactive) made changes -
          Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
          Summer Stangroom (Inactive) made changes -
          Attachment Swift Engineer Visit.png [ 196786 ]
          Hide
          Permalink
          Summer Stangroom (Inactive) added a comment -
          Swift to attend w/c 08/01/18, see attached.
          Told Swift to call park themselves.
          Show
          Summer Stangroom (Inactive) added a comment - Swift to attend w/c 08/01/18, see attached. Told Swift to call park themselves.
          Summer Stangroom (Inactive) made changes -
          Times Scheduled 0 1
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Plot
          Claire Folland made changes -
          Times Scheduled 1 2
          Status Engineer Scheduled [ 10000 ] Engineer Visit Rescheduled [ 10010 ]
          Work Scheduled 08/Jan/18
          Plot
          Debbie Bartlett (Inactive) made changes -
          Times Scheduled 2 3
          Status Engineer Visit Rescheduled [ 10010 ] Engineer Visit Rescheduled [ 10010 ]
          Assignee Summer Stangroom [ summer ] Debbie Bartlett [ debbieb ]
          Plot
          Heather Barbieri (Inactive) made changes -
          Attachment screenshot-1.png [ 199844 ]
          Heather Barbieri (Inactive) made changes -
          Times Scheduled 3 4
          Status Engineer Visit Rescheduled [ 10010 ] Engineer Visit Rescheduled [ 10010 ]
          Plot
          Heather Barbieri (Inactive) made changes -
          Status Engineer Visit Rescheduled [ 10010 ] Issue Invoice [ 10451 ]
          Assignee Debbie Bartlett [ debbieb ] Ellie W [ temp ]
          Heather Barbieri (Inactive) made changes -
          Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
          Heather Barbieri (Inactive) made changes -
          Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
          Assignee Ellie W [ temp ] Heather Barbieri [ heather ]
          Resolution Completed [ 1 ]
          Heather Barbieri (Inactive) made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          Heather Barbieri (Inactive) made changes -
          Resolution Completed [ 1 ]
          Status Complete [ 6 ] Reopened [ 4 ]
          Heather Barbieri (Inactive) made changes -
          Attachment screenshot-2.png [ 199845 ]
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          Swift engineer has carried out work as requested see attached screenprint
          Show
          Heather Barbieri (Inactive) added a comment - Swift engineer has carried out work as requested see attached screenprint
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          We have had confirmation from swift
          Show
          Heather Barbieri (Inactive) added a comment - We have had confirmation from swift
          Heather Barbieri (Inactive) made changes -
          Resolution Completed [ 1 ]
          Status Reopened [ 4 ] Complete [ 6 ]
          Heather Barbieri (Inactive) made changes -
          Status Complete [ 6 ] Complete [ 6 ]
          Resolution Completed [ 1 ]
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Submitted Submitted
          		3m 50s 1 Summer Stangroom (Inactive) 29/Nov/17 11:46 AM
          Acknowledged Acknowledged Rejected Rejected
          		12s 1 monica 30/Nov/17 3:22 PM
          Rejected Rejected Resolved Resolved
          		2s 1 monica 30/Nov/17 3:22 PM
          Resolved Resolved Reopened Reopened
          		3s 1 monica 30/Nov/17 3:22 PM
          Reopened Reopened Submitted Submitted
          		2s 1 monica 30/Nov/17 3:23 PM
          Submitted Submitted Acknowledged Acknowledged
          		2d 1h 2m 2 monica 01/Dec/17 12:49 PM
          Acknowledged Acknowledged Worksheet Issued Worksheet Issued
          		2s 1 monica 01/Dec/17 12:49 PM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		8d 21m 1 Summer Stangroom (Inactive) 09/Dec/17 1:11 PM
          Engineer Scheduled Engineer Scheduled Engineer Visit Rescheduled Engineer Visit Rescheduled
          		7d 1h 17m 1 Claire Folland 16/Dec/17 2:28 PM
          Engineer Visit Rescheduled Engineer Visit Rescheduled Engineer Visit Rescheduled Engineer Visit Rescheduled
          		37d 21h 21m 2 Heather Barbieri (Inactive) 23/Jan/18 11:49 AM
          Engineer Visit Rescheduled Engineer Visit Rescheduled Issue Invoice Issue Invoice
          		9s 1 Heather Barbieri (Inactive) 23/Jan/18 11:50 AM
          Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
          		51s 1 Heather Barbieri (Inactive) 23/Jan/18 11:50 AM
          Awaiting Payment Awaiting Payment Resolved Resolved
          		10s 1 Heather Barbieri (Inactive) 23/Jan/18 11:51 AM
          Resolved Resolved Complete Complete
          		5s 1 Heather Barbieri (Inactive) 23/Jan/18 11:51 AM
          Complete Complete Reopened Reopened
          		2m 16s 1 Heather Barbieri (Inactive) 23/Jan/18 11:53 AM
          Reopened Reopened Complete Complete
          		1m 51s 1 Heather Barbieri (Inactive) 23/Jan/18 11:55 AM
          Complete Complete Complete Complete
          		7m 44s 1 Heather Barbieri (Inactive) 23/Jan/18 12:03 PM

            People

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              Dates

              • Created:
                Updated:
                Resolved:
                Work Scheduled: