Details
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Type:
Grill
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:25
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Hire_or_Retail:Retail
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Serial:018472H
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Manufacturer:Swift
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Model:Loire
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Year:2015
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Size:32x12
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ID Number:SBH007986
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Status Colour:
Complete
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Stock_Number:30937
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Times Scheduled:3
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Park_Company:Langstone Manor Caravan Park
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Park_Postcode:PL19 9JZ
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Park_Contact:Mr & Mrs D kellett
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Park_Phone:1822613371
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Park_Code:LANG01
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Park_Key_Account:No
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SLA Status:
-
SLA: Open Jobs Overdue Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| ID Number | SBH004383 |
| Description | Customer not happy as she believes water and steam will get down into cavity and cause damage there in the future. |
| Serial | 018472h | 018472H |
| Issue Type | Toilet/Shower (8 Weeks) [ 41 ] | Grill [ 100 ] |
| Work Scheduled | 18/May/15 |
| Due Date | 12/May/15 | 13/Dec/17 |
| Attachment | Email from Park.png [ 195949 ] |
| ID Number | SBH007986 |
| Attachment | Swift Claim .png [ 195950 ] |
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Isabel Smith (Inactive)
added a comment - - edited
Permalink
This issue was reported to us via email from swift. I have created the claim and submitted it through to Swift see screen shot attached. Park updated.
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Isabel Smith (Inactive)
added a comment - - edited This issue was reported to us via email from swift. I have created the claim and submitted it through to Swift see screen shot attached. Park updated.
| Status | Open [ 1 ] | Submitted [ 10001 ] |
Claim sat on query. I have answered and resubmitted.
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Isabel Smith (Inactive)
added a comment - Claim sat on query. I have answered and resubmitted.
| Attachment | Swift Acknowledgement.png [ 196345 ] |
Swift have acknowledged this claim see screen shot attached - Thetford require the serial number of the cooker emailed Jane to ask.
Show
Isabel Smith (Inactive)
added a comment - Swift have acknowledged this claim see screen shot attached - Thetford require the serial number of the cooker emailed Jane to ask.
| Status | Submitted [ 10001 ] | Awaiting Customer Info [ 10012 ] |
The serial number is E06156000415
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Charleen Sibley
added a comment - The serial number is E06156000415
Submitted through to Thetford the serial number.
Show
Charleen Sibley
added a comment - Submitted through to Thetford the serial number.
| Status | Awaiting Customer Info [ 10012 ] | Submitted [ 10001 ] |
| Attachment | update to the park.png [ 196560 ] |
Updated the park.
Show
Charleen Sibley
added a comment - Updated the park.
I was cc in on the s/n email from Ade, I went on to swift and charleen has submitted this to the supplier, supplier has then asked if they park can fit this .
Message back to say :
This is a small park so unfortunately they dont have anyone that cant fit this , you will need to send an engineer out. thanks
LORRAINE - SURF BAY LEISURE - 07/12/2017 13:42:13
Message back to say :
This is a small park so unfortunately they dont have anyone that cant fit this , you will need to send an engineer out. thanks
LORRAINE - SURF BAY LEISURE - 07/12/2017 13:42:13
Show
Lorraine Pryor (Inactive)
added a comment - I was cc in on the s/n email from Ade, I went on to swift and charleen has submitted this to the supplier, supplier has then asked if they park can fit this .
Message back to say :
This is a small park so unfortunately they dont have anyone that cant fit this , you will need to send an engineer out. thanks
LORRAINE - SURF BAY LEISURE - 07/12/2017 13:42:13
| Attachment | 07.12.17 message on swift .png [ 196656 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Attachment | Supplier Update.png [ 196884 ] |
Supplier have said "SF00020392 Parts to engr, engr to update when complete." So they will be attending to resolve.
Show
Summer Stangroom (Inactive)
added a comment - Supplier have said "SF00020392 Parts to engr, engr to update when complete." So they will be attending to resolve.
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Attachment | Supplier Update.png [ 197762 ] |
Supplier has said "19/12 Engr advised complete however noticed other issues which he will attend and resolve when parts arrive." See attached.
I have asked supplier what other issues.
I have asked supplier what other issues.
Show
Summer Stangroom (Inactive)
added a comment - Supplier has said "19/12 Engr advised complete however noticed other issues which he will attend and resolve when parts arrive." See attached.
I have asked supplier what other issues.
| Status | Engineer Scheduled [ 10000 ] | Parts on reorder [ 10009 ] |
| Attachment | Supplier Update.png [ 197823 ] |
Supplier has updated (see attached) to say that "Fan failed and oven valve needed."
I have replied (see attached) to ask when they are re-attending.
I have replied (see attached) to ask when they are re-attending.
Show
Summer Stangroom (Inactive)
added a comment - Supplier has updated (see attached) to say that "Fan failed and oven valve needed."
I have replied (see attached) to ask when they are re-attending.
| Attachment | Message to Supplier.png [ 197824 ] |
| Attachment | Email from Charleen.png [ 198085 ] |
Char has forwarded on an email from the park to report the new problems, see attached.
As the supplier has already informed us, I have just chased for a date of when they will re-attend, see attached.
As the supplier has already informed us, I have just chased for a date of when they will re-attend, see attached.
Show
Summer Stangroom (Inactive)
added a comment - Char has forwarded on an email from the park to report the new problems, see attached.
As the supplier has already informed us, I have just chased for a date of when they will re-attend, see attached.
| Attachment | Message to Supplier.png [ 198086 ] |
| Attachment | Message to Supplier.png [ 198466 ] |
Supplier messaged to say further problems detected. I replied (see attached) to say we know this so when are they re-attending to fix?
Show
Summer Stangroom (Inactive)
added a comment - Supplier messaged to say further problems detected. I replied (see attached) to say we know this so when are they re-attending to fix?
08/01 Engr advised complete.
SARAH BIERTON - THETFORD - 08/01/2018 11:
SARAH BIERTON - THETFORD - 08/01/2018 11:
Show
Charleen Sibley
added a comment - 08/01 Engr advised complete.
SARAH BIERTON - THETFORD - 08/01/2018 11:
| Status | Parts on reorder [ 10009 ] | Parts Recieved [ 10003 ] |
| Assignee | Isabel Smith [ monica ] | Charleen Sibley [ charleen sibley ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 2 | 3 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Charleen Sibley [ charleen sibley ] | Ellie W [ temp ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Charleen Sibley [ charleen sibley ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
8m 1s | 1 | monica | 29/Nov/17 12:52 PM | |||||
|
1d 23h 58m | 1 | monica | 01/Dec/17 12:51 PM | |||||
|
5d 1h 37m | 1 | charleen sibley | 06/Dec/17 2:28 PM | |||||
|
4d 22h 35m | 1 | Rose Crisp (Inactive) | 11/Dec/17 1:04 PM | |||||
|
22h 53m | 1 | Summer Stangroom (Inactive) | 12/Dec/17 11:57 AM | |||||
|
7d 3h 10m | 1 | Summer Stangroom (Inactive) | 19/Dec/17 3:08 PM | |||||
|
65d 48m | 1 | charleen sibley | 22/Feb/18 3:56 PM | |||||
|
2s | 1 | charleen sibley | 22/Feb/18 3:56 PM | |||||
|
8s | 2 | charleen sibley | 22/Feb/18 3:56 PM | |||||
|
2s | 1 | charleen sibley | 22/Feb/18 3:56 PM | |||||
|
6s | 1 | charleen sibley | 22/Feb/18 3:56 PM | |||||
|
4s | 1 | charleen sibley | 22/Feb/18 3:56 PM | |||||
|
5s | 1 | charleen sibley | 22/Feb/18 3:56 PM |
