Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:...
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Hire_or_Retail:Retail
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Serial:025310H
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Manufacturer:Swift
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Model:Loire Plus
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Year:2017
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Size:35 X 12
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ID Number:SBH007990
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Status Colour:
Complete
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Stock_Number:33929
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Times Scheduled:4
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Park_Company:Old Coastguard Caravan Park
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Park_Postcode:DT6 4RL
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Park_Phone:01308 897223
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Park_Email:oldcoastguard@hotmail.com
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Park_Code:OLDC01
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Additional Contact Details:
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Park_Key_Account:Yes
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Issue Type | Wallboards/Ceiling Boards (8 Weeks) [ 6 ] | Ext Doors & Windows (4 weeks) [ 4 ] |
| Priority | Agreed Date [ 26 ] | Normal [ 21 ] |
| Due Date | 31/Oct/17 | 28/Dec/17 |
| ID Number | SBH007707 | |
| Plot | Showground | ... |
| Hire_or_Retail | Retail [ 10251 ] | |
| Additional Contact Details |
Owner's Name: Jennifer Johnston
Date of Sale: 16/10/17 |
|
| Work Scheduled | 09/Oct/17 |
| Summary | Master Bedroom - Window catches on the frame | Kitchen - Window catches on the frame |
| Attachment | Email from Owner.png [ 196101 ] |
| ID Number | SBH007990 |
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Isabel Smith (Inactive)
added a comment -
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This issue was reported to us via email from the Owner to Amy at Bridport. I have created the claim and submitted it through to swift see screen shot attached.
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Isabel Smith (Inactive)
added a comment - This issue was reported to us via email from the Owner to Amy at Bridport. I have created the claim and submitted it through to swift see screen shot attached.
| Attachment | Swift Claim .png [ 196108 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Attachment | Swift Acknowledgement.png [ 196203 ] |
Swift have acknowledged this claim and will be arranging for an engineer to attend to the issue found.
Show
Isabel Smith (Inactive)
added a comment - Swift have acknowledged this claim and will be arranging for an engineer to attend to the issue found.
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Attachment | screenshot-1.png [ 197455 ] |
swift are attending wc 8-1-18
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Claire Folland
added a comment - swift are attending wc 8-1-18
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 08/Jan/18 | |
| Plot |
Amy from Bridport called and spoke to Char to say that the customer was wondering when Swift were attending. Char said w/c 08/01/18.
Amy has asked we call the customer to let them know. Customer is Emma Johnston and her number is 07846 116998.
I called the customer (09:42) and left a vm.
Amy has asked we call the customer to let them know. Customer is Emma Johnston and her number is 07846 116998.
I called the customer (09:42) and left a vm.
Show
Summer Stangroom (Inactive)
added a comment - Amy from Bridport called and spoke to Char to say that the customer was wondering when Swift were attending. Char said w/c 08/01/18.
Amy has asked we call the customer to let them know. Customer is Emma Johnston and her number is 07846 116998.
I called the customer (09:42) and left a vm.
| Attachment | screenshot-2.png [ 199865 ] |
Confirmation from Swift that work to Kitchen window has been completed screenshot attached
Show
Heather Barbieri (Inactive)
added a comment - Confirmation from Swift that work to Kitchen window has been completed screenshot attached
| Times Scheduled | 2 | 3 |
| Status | Engineer Scheduled [ 10000 ] | Engineer Visit Rescheduled [ 10010 ] |
| Assignee | Isabel Smith [ monica ] | Heather Barbieri [ heather ] |
| Plot |
| Times Scheduled | 3 | 4 |
| Status | Engineer Visit Rescheduled [ 10010 ] | Engineer Visit Rescheduled [ 10010 ] |
| Plot |
| Status | Engineer Visit Rescheduled [ 10010 ] | Issue Invoice [ 10451 ] |
| Assignee | Heather Barbieri [ heather ] | Ellie W [ temp ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Heather Barbieri [ heather ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
45m 19s | 1 | monica | 30/Nov/17 12:41 PM | |||||
|
2h 47m | 1 | monica | 30/Nov/17 3:28 PM | |||||
|
1s | 1 | monica | 30/Nov/17 3:28 PM | |||||
|
15d 23h 4m | 1 | Claire Folland | 16/Dec/17 2:33 PM | |||||
|
37d 23h 20m | 1 | Heather Barbieri (Inactive) | 23/Jan/18 1:53 PM | |||||
|
10s | 1 | Heather Barbieri (Inactive) | 23/Jan/18 1:53 PM | |||||
|
10s | 1 | Heather Barbieri (Inactive) | 23/Jan/18 1:53 PM | |||||
|
7s | 1 | Heather Barbieri (Inactive) | 23/Jan/18 1:54 PM | |||||
|
6s | 1 | Heather Barbieri (Inactive) | 23/Jan/18 1:54 PM | |||||
|
6s | 1 | Heather Barbieri (Inactive) | 23/Jan/18 1:54 PM |
