Swift
  1. Swift
  2. SWIFT-18261

The internal door was damaged as per SBH007885 this needs replacing.

        Details

        • Type: Internal Doors (8 Weeks) Internal Doors (8 Weeks)
        • Status: Complete
        • Priority: Low Low
        • Resolution: Completed
        • Labels:
          None
        • Responsibility:
          Undecided
        • Plot:
          1011
        • Serial:
          023503h
        • Manufacturer:
          ABI
        • Model:
          bordeaux escape
        • Year:
          2017
        • Size:
          38x12
        • ID Number:
          SBH004711
        • Status Colour:
          Complete Complete
        • Stock_Number:
          32949
        • Times Scheduled:
          1
        • Park_Company:
           Holiday Resort Unity
        • Park_Postcode:
          TA8 2RB
        • Park_Contact:
          Elly Peters
        • Park_Phone:
          01278 751602
        • Park_Email:
        • Park_Code:
          UNIT01
        • Park_Key_Account:
          Yes
        • SLA Status:
        1. PDF File
          SKM_C224e18032213594.pdf
          237 kB
          Marion Pratt
        2. PDF File
          SKM_C224e18032213590.pdf
          253 kB
          Marion Pratt
        3. PDF File
          SKM_C224e18021511071.pdf
          266 kB
          Marion Pratt
        4. PDF File
          SKM_C224e18021511050.pdf
          290 kB
          Marion Pratt
        5. PDF File
          SKM_C224e18012311470.pdf
          247 kB
          Charleen Sibley
        1. screenshot-connect date.png
          346 kB
        2. screenshot-1.png
          279 kB
        3. email to swift.png
          271 kB

          Activity

          Descending order - Click to sort in ascending order
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Submitted Submitted
          		9m 33s 1 charleen sibley 08/Dec/17 12:31 PM
          Submitted Submitted Acknowledged Acknowledged
          		3d 1h 8m 1 Rose Crisp (Inactive) 11/Dec/17 1:40 PM
          Acknowledged Acknowledged Parts ordered Parts ordered
          		1h 37m 1 Rose Crisp (Inactive) 11/Dec/17 3:17 PM
          Parts ordered Parts ordered Parts Recieved Parts Recieved
          		28d 19h 35m 1 Berenice Law (Inactive) 09/Jan/18 10:52 AM
          Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
          		31s 1 Berenice Law (Inactive) 09/Jan/18 10:53 AM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		14d 1h 43m 1 charleen sibley 23/Jan/18 12:36 PM
          Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
          		1m 53s 1 charleen sibley 23/Jan/18 12:38 PM
          Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
          		9d 22h 1 Adrienne Barwell (Inactive) 02/Feb/18 10:39 AM
          Awaiting Payment Awaiting Payment Resolved Resolved
          		48d 3h 57m 1 Marion Pratt (Inactive) 22/Mar/18 2:36 PM
          Resolved Resolved Complete Complete
          		4d 19h 52m 1 charleen sibley 27/Mar/18 11:29 AM
          Charleen Sibley made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          Marion Pratt (Inactive) made changes -
          Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
          Assignee Marion Pratt [ marion ] Charleen Sibley [ charleen sibley ]
          Resolution Completed [ 1 ]
          Hide
          Permalink
          Marion Pratt (Inactive) added a comment -
          SWI CRED 01780810 V INV 470882

          TRAV £50

          COMPLETE
          Show
          Marion Pratt (Inactive) added a comment - SWI CRED 01780810 V INV 470882 TRAV £50 COMPLETE
          Marion Pratt (Inactive) made changes -
          Attachment SKM_C224e18032213594.pdf [ 205172 ]
          Hide
          Permalink
          Marion Pratt (Inactive) added a comment -
          SWI CRED 01780481 V INV 470882

          £5 Lab

          STILL AWAITING TRAV £50
          Show
          Marion Pratt (Inactive) added a comment - SWI CRED 01780481 V INV 470882 £5 Lab STILL AWAITING TRAV £50
          Marion Pratt (Inactive) made changes -
          Attachment SKM_C224e18032213590.pdf [ 205149 ]
          Charleen Sibley made changes -
          Assignee Ellie W [ temp ] Marion Pratt [ marion ]
          Hide
          Permalink
          Marion Pratt (Inactive) added a comment -
          SWI CRED 01774032 V INV 471090

          LAB £30
          STILL AWAITING MAT £60.73
          Show
          Marion Pratt (Inactive) added a comment - SWI CRED 01774032 V INV 471090 LAB £30 STILL AWAITING MAT £60.73
          Marion Pratt (Inactive) made changes -
          Attachment SKM_C224e18021511071.pdf [ 202362 ]
          Hide
          Permalink
          Marion Pratt (Inactive) added a comment -
          SWI CRED - 01774081 V INV 471090

          TRAV £50.00

          STILL AWAITING LAB - £30 & MAT £60.73
          Show
          Marion Pratt (Inactive) added a comment - SWI CRED - 01774081 V INV 471090 TRAV £50.00 STILL AWAITING LAB - £30 & MAT £60.73
          Marion Pratt (Inactive) made changes -
          Attachment SKM_C224e18021511050.pdf [ 202197 ]
          Hide
          Permalink
          Marion Pratt (Inactive) added a comment -
          INV - 471090
          Show
          Marion Pratt (Inactive) added a comment - INV - 471090
          Adrienne Barwell (Inactive) made changes -
          Priority Normal [ 21 ] Low [ 22 ]
          Adrienne Barwell (Inactive) made changes -
          Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
          Invoice Number 471090
          Charleen Sibley made changes -
          Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
          Assignee Berenice Law [ berenice ] Ellie W [ temp ]
          Charleen Sibley made changes -
          Times Scheduled 0 1
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Plot
          Hide
          Permalink
          Charleen Sibley added a comment -
          Steve attended and found no issue with the door - the park had sorted this out. Left door there for parks stock.
          Show
          Charleen Sibley added a comment - Steve attended and found no issue with the door - the park had sorted this out. Left door there for parks stock.
          Charleen Sibley made changes -
          Attachment SKM_C224e18012311470.pdf [ 199855 ]
          Berenice Law (Inactive) made changes -
          Attachment screenshot-1.png [ 198682 ]
          Berenice Law (Inactive) made changes -
          Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
          Assignee Claire Folland [ claire ] Berenice Law [ berenice ]
          Berenice Law (Inactive) made changes -
          Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
          Assignee Charleen Sibley [ charleen sibley ] Claire Folland [ claire ]
          Plot
          Parts in 09/Jan/18 10:52 AM
          Berenice Law (Inactive) made changes -
          Assignee Charleen Sibley [ charleen sibley ] Claire Folland [ claire ]
          Hide
          Permalink
          Berenice Law (Inactive) added a comment -
          Received door from Swift , worksheet issued.
          Show
          Berenice Law (Inactive) added a comment - Received door from Swift , worksheet issued.
          Hide
          Permalink
          Charleen Sibley added a comment -
          Updated the park today
          Show
          Charleen Sibley added a comment - Updated the park today
          Hide
          Permalink
          Charleen Sibley added a comment -
          Updated the park today
          Show
          Charleen Sibley added a comment - Updated the park today
          Hide
          Permalink
          Rose Crisp (Inactive) added a comment -
          The anticipated date for this item is w/c 18/12/17 (see screenshot attached)
          Show
          Rose Crisp (Inactive) added a comment - The anticipated date for this item is w/c 18/12/17 (see screenshot attached)
          Rose Crisp (Inactive) made changes -
          Attachment screenshot-connect date.png [ 196854 ]
          Rose Crisp (Inactive) made changes -
          Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
          Rose Crisp (Inactive) made changes -
          ID Number SBH004711
          Hide
          Permalink
          Rose Crisp (Inactive) added a comment -
          This has been moved to acknowledged.
          Show
          Rose Crisp (Inactive) added a comment - This has been moved to acknowledged.
          Rose Crisp (Inactive) made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Hide
          Permalink
          Charleen Sibley added a comment -
          SBH008008 -new claim submitted and ordered replacement door as advised by Rachael at swift.
          Show
          Charleen Sibley added a comment - SBH008008 -new claim submitted and ordered replacement door as advised by Rachael at swift.
          Charleen Sibley made changes -
          Status Open [ 1 ] Submitted [ 10001 ]
          Hide
          Permalink
          Charleen Sibley added a comment -
          i have emailed Rachael at Swift to say when SBH007885 was submitted two parts were ordered including the door however we only ever received the handle. The park are now chasing the door but I cannot see anything on swift to say a door is on order.
          Show
          Charleen Sibley added a comment - i have emailed Rachael at Swift to say when SBH007885 was submitted two parts were ordered including the door however we only ever received the handle. The park are now chasing the door but I cannot see anything on swift to say a door is on order.
          Charleen Sibley made changes -
          Attachment email to swift.png [ 196711 ]
          Hide
          Permalink
          Charleen Sibley added a comment -
          The park thought a whole new door would be replaced not just the handle. I have now submitted through to Swift.
          Show
          Charleen Sibley added a comment - The park thought a whole new door would be replaced not just the handle. I have now submitted through to Swift.
          Charleen Sibley made changes -
          Field Original Value New Value
          Park_Contact Stacey
          Park_Postcode TA8 2RB
          Park_Email aftersales@hru.co.uk
          Park_Phone 01278 751602
          Park_Code UNIT01
          Park_Key_Account Yes
          Park_Address2 Coast Road, Brean
          Park_City Burnham on Sea
          Park_Address Holiday Resort Unity
          Charleen Sibley created issue -

            People

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              Dates

              • Created:
                Updated:
                Resolved: