Details
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Type:
Dishwasher / Washing machine
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:RTM
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Plot:Fistral 18.
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Hire_or_Retail:Retail
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Serial:020145h
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Manufacturer:Swift
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Model:Alsace
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Year:2016
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Size:39 X 12
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ID Number:SBH008013
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Status Colour:
Complete
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Stock_Number:32195
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Times Scheduled:1
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Park_Company:Trevella Caravan Park
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Park_Postcode:TR8 5EW
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Park_Contact:Karen
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Park_Phone:01637 830308 // Kurt's direct line 01637 830307
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Park_Email:rob.lomas@trevella.co.uk or sales Karen.Keyte@trevella.co.uk]
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Park_Code:TREV06
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Additional Contact Details:The Owners are David & Karen Cooper, it was purchased in October 2017 and is on Pitch Fistral 18.
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Park_Key_Account:Yes
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Contact | Karen | |
| Park_Postcode | TR8 5EW | |
| Park_Email | rob.lomas@trevella.co.uk or sales Karen.Keyte@trevella.co.uk] | |
| Park_Phone | 01637 830308 // Kurt's direct line 01637 830307 | |
| Park_Code | TREV06 | |
| Park_Key_Account | Yes | |
| Park_Address2 | Crantock | |
| Park_City | Newquay | |
| Park_Address | Trevella Caravan Park |
| Additional Contact Details | The Owners are David & Karen Cooper, it was purchased in October 2017 and is on Pitch, Fistral 18. |
| Attachment | Email from Park.png [ 196980 ] |
| ID Number | SBH008013 |
| Attachment | Swift Submitted.png [ 196981 ] |
| Attachment | Email to Park.png [ 196982 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Attachment | screenshot-rtm.png [ 197103 ] |
I have been on Connect & it says RTM (see screenshot attached).
Show
Rose Crisp (Inactive)
added a comment - I have been on Connect & it says RTM (see screenshot attached).
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Responsibility | Manufacturer Attending [ 10045 ] | RTM [ 10043 ] |
| Additional Contact Details | The Owners are David & Karen Cooper, it was purchased in October 2017 and is on Pitch, Fistral 18. | The Owners are David & Karen Cooper, it was purchased in October 2017 and is on Pitch Fistral 18. |
| Attachment | Message to Supplier.png [ 197300 ] |
I have responded to Suppliers query (see attached) and they have put on Action in Place.
Show
Summer Stangroom (Inactive)
added a comment - I have responded to Suppliers query (see attached) and they have put on Action in Place.
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
suppliers phoned to see if this has been checked out by the park, advised the park reported it to us, they will arrange for someone to attend
Show
Claire Folland
added a comment - suppliers phoned to see if this has been checked out by the park, advised the park reported it to us, they will arrange for someone to attend
| Attachment | Message to Supplier.png [ 197665 ] |
Kurt from the park emailed to chase so I have sent the supplier a message for a date (see attached) and let Kurt know.
Show
Summer Stangroom (Inactive)
added a comment - Kurt from the park emailed to chase so I have sent the supplier a message for a date (see attached) and let Kurt know.
| Attachment | Supplier Update.png [ 197763 ] |
Supplier has messaged (see attached) to say "19/12/2017 - GOOD MORNING - CDA HAVE CONFIRMED THAT THERE ENGINEER WILL ATTEND ON THE 21/12/2017">
I have let Kurt at the park know, see attached.
I have let Kurt at the park know, see attached.
Show
Summer Stangroom (Inactive)
added a comment - Supplier has messaged (see attached) to say "19/12/2017 - GOOD MORNING - CDA HAVE CONFIRMED THAT THERE ENGINEER WILL ATTEND ON THE 21/12/2017">
I have let Kurt at the park know, see attached.
| Attachment | Email to Park.png [ 197764 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 21/Dec/17 | |
| Plot |
| Attachment | Email from Park.png [ 197788 ] |
Kurt emailed back (see attached) to say that's fine.
Show
Summer Stangroom (Inactive)
added a comment - Kurt emailed back (see attached) to say that's fine.
| Attachment | Email from Park.png [ 197965 ] |
Kurt emailed (see attached) to say all is done and thank you.
Show
Summer Stangroom (Inactive)
added a comment - Kurt emailed (see attached) to say all is done and thank you.
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Summer Stangroom [ summer ] | Ellie W [ temp ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Summer Stangroom [ summer ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
16m 2s | 1 | Summer Stangroom (Inactive) | 13/Dec/17 11:07 AM | |||||
|
5h 26m | 1 | Rose Crisp (Inactive) | 13/Dec/17 4:33 PM | |||||
|
23h 17m | 1 | Summer Stangroom (Inactive) | 14/Dec/17 3:51 PM | |||||
|
4d 23h 32m | 1 | Summer Stangroom (Inactive) | 19/Dec/17 3:24 PM | |||||
|
2d 11m | 1 | Summer Stangroom (Inactive) | 21/Dec/17 3:36 PM | |||||
|
4s | 1 | Summer Stangroom (Inactive) | 21/Dec/17 3:36 PM | |||||
|
5s | 1 | Summer Stangroom (Inactive) | 21/Dec/17 3:36 PM | |||||
|
6s | 1 | Summer Stangroom (Inactive) | 21/Dec/17 3:36 PM |
I have submitted to Swift and put as urgent, see attached.
I have emailed Kurt back, see attached.