Details
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Type:
Kitchen Cupboards (8 Weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:quince26
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Hire_or_Retail:Retail
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Serial:024157h
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Model:Antibes
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Year:2017
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Size:40x12
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ID Number:sbh008098
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Status Colour:
Complete
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Stock_Number:33041
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Times Scheduled:1
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Park_Company:Oakdene Forest Park
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Park_Postcode:BH24 2RZ
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Park_Phone:01202 865601
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Park_Email:Leanne.Buckingham@shorefield.co.uk
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Park_Code:OAKD02
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Park_Key_Account:Yes
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SLA Status:
Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
13m 37s | 1 | Claire Folland | 06/Feb/18 2:12 PM | |||||
|
23h 39m | 1 | Berenice Law (Inactive) | 07/Feb/18 1:52 PM | |||||
|
7d 20h 47m | 1 | Berenice Law (Inactive) | 15/Feb/18 10:39 AM | |||||
|
4s | 1 | Berenice Law (Inactive) | 15/Feb/18 10:39 AM | |||||
|
20d 1h 19m | 1 | Claire Folland | 07/Mar/18 11:59 AM | |||||
|
5s | 1 | Claire Folland | 07/Mar/18 11:59 AM | |||||
|
3s | 1 | Claire Folland | 07/Mar/18 11:59 AM | |||||
|
3s | 1 | Claire Folland | 07/Mar/18 11:59 AM |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Claire Folland [ claire ] |
| Resolution | Completed [ 1 ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Invoice Number | . |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Claire Folland [ claire ] | Ellie W [ temp ] |
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Claire Folland
added a comment -
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Leanne from the park phoned wanting an update, checked the swift system, the swift engineer completed this 19-2-18, she will advise the customer
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Claire Folland
added a comment - Leanne from the park phoned wanting an update, checked the swift system, the swift engineer completed this 19-2-18, she will advise the customer
Email came back from Leanne as on holiday and undeliverable to sales so I telephoned and spoke to Lynne and advised her verbally.
Show
Berenice Law (Inactive)
added a comment - Email came back from Leanne as on holiday and undeliverable to sales so I telephoned and spoke to Lynne and advised her verbally.
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
Swift have emailed to advise engineer visit is scheduled w/c 19.2.18. - screenshot attached. I have emailed the park to advise and requested they contact us us if this is not convenient- screenshot attached. I have also emailed Swift with the plot number and contact details of the park. - screenshot attached.
Show
Berenice Law (Inactive)
added a comment - Swift have emailed to advise engineer visit is scheduled w/c 19.2.18. - screenshot attached. I have emailed the park to advise and requested they contact us us if this is not convenient- screenshot attached. I have also emailed Swift with the plot number and contact details of the park. - screenshot attached.
| Attachment | Conf of plot and tel no.png [ 202163 ] |
| Attachment | email to park re eng Swift.png [ 202153 ] |
| Attachment | Swift engineer visit.png [ 202144 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Swift have acknowledged this claim SBH008098 and will be sending one of their engineers, no date advised as yet. Screenshot attached.
Emailed park to advise - screenshot attached.
Emailed park to advise - screenshot attached.
Show
Berenice Law (Inactive)
added a comment - Swift have acknowledged this claim SBH008098 and will be sending one of their engineers, no date advised as yet. Screenshot attached.
Emailed park to advise - screenshot attached.
| Attachment | SWIFT ACK 7.2.18.png [ 201321 ] |
Leanne from the park has advised this has been going on since july, submitted new claim into swift, emailed Leanne
Show
Claire Folland
added a comment - Leanne from the park has advised this has been going on since july, submitted new claim into swift, emailed Leanne
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| ID Number | sbh008098 |
| Field | Original Value | New Value |
|---|---|---|
| Summary | CLONE - dining room/kitchen drawer does not close properly | cupboard door above microwave, the magnetic strip does not remain fixed and therefore unable to shut |
| Description | opposite the boiler/fridge cupboard on the left when walking into the van, looks like it has not been constructed correctly |