Details
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Type:
Electrical Faults (2 Weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:quince26
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Hire_or_Retail:Retail
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Serial:024157h
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Model:Antibes
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Year:2017
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Size:40x12
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ID Number:sbh008098
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Status Colour:
Complete
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Stock_Number:33041
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Times Scheduled:1
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Park_Company:Oakdene Forest Park
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Park_Postcode:BH24 2RZ
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Park_Phone:01202 865601
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Park_Email:Leanne.Buckingham@shorefield.co.uk
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Park_Code:OAKD02
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Park_Key_Account:Yes
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Summary | CLONE - cupboard door above microwave, the magnetic strip does not remain fixed and therefore unable to shut | plug socket in first bedroom is not fixed to the wall and is a health and safety hazard |
| Issue Type | Kitchen Cupboards (8 Weeks) [ 31 ] | Electrical Faults (2 Weeks) [ 8 ] |
| ID Number | sbh008098 |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
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Claire Folland
added a comment -
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Leanne from the park has advised this has been going on since july, submitted new claim into swift, emailed Leanne
Show
Claire Folland
added a comment - Leanne from the park has advised this has been going on since july, submitted new claim into swift, emailed Leanne
Swift have acknowledged this claim SBH008098 and will be sending one of their engineers, no date advised as yet. Screenshot attached.
Emailed park to advise - screenshot attached.
Emailed park to advise - screenshot attached.
Show
Berenice Law (Inactive)
added a comment - Swift have acknowledged this claim SBH008098 and will be sending one of their engineers, no date advised as yet. Screenshot attached.
Emailed park to advise - screenshot attached.
| Attachment | SWIFT ACK 7.2.18.png [ 201322 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Attachment | Swift engineer visit.png [ 202145 ] |
| Attachment | email to park re eng Swift.png [ 202154 ] |
| Attachment | Conf of plot and tel no.png [ 202165 ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
Swift have emailed to advise engineer visit is scheduled w/c 19.2.18. - screenshot attached. I have emailed the park to advise and requested they contact us us if this is not convenient- screenshot attached. I have also emailed Swift with the plot number and contact details of the park. - screenshot attached.
Show
Berenice Law (Inactive)
added a comment - Swift have emailed to advise engineer visit is scheduled w/c 19.2.18. - screenshot attached. I have emailed the park to advise and requested they contact us us if this is not convenient- screenshot attached. I have also emailed Swift with the plot number and contact details of the park. - screenshot attached.
Email came back from Leanne as on holiday and undeliverable to sales so I telephoned and spoke to Lynne and advised her verbally.
Show
Berenice Law (Inactive)
added a comment - Email came back from Leanne as on holiday and undeliverable to sales so I telephoned and spoke to Lynne and advised her verbally.
Leanne from the park phoned wanting an update, checked the swift system, the swift engineer completed this 19-2-18, she will advise the customer
Show
Claire Folland
added a comment - Leanne from the park phoned wanting an update, checked the swift system, the swift engineer completed this 19-2-18, she will advise the customer
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Claire Folland [ claire ] | Ellie W [ temp ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Invoice Number | . |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Claire Folland [ claire ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
12m 57s | 1 | Claire Folland | 06/Feb/18 2:13 PM | |||||
|
23h 39m | 1 | Berenice Law (Inactive) | 07/Feb/18 1:52 PM | |||||
|
7d 20h 47m | 1 | Berenice Law (Inactive) | 15/Feb/18 10:39 AM | |||||
|
7s | 1 | Berenice Law (Inactive) | 15/Feb/18 10:40 AM | |||||
|
20d 1h 19m | 1 | Claire Folland | 07/Mar/18 12:00 PM | |||||
|
5s | 1 | Claire Folland | 07/Mar/18 12:00 PM | |||||
|
4s | 1 | Claire Folland | 07/Mar/18 12:00 PM | |||||
|
3s | 1 | Claire Folland | 07/Mar/18 12:00 PM |
