Details
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Type:
Lounge Furniture (8 Weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Part Number:1722187
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PER:SBH002902
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Responsibility:SurfBay Attending
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Hire_or_Retail:Retail
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Serial:026454h
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Manufacturer:Swift
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Model:Bordeaux
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Year:2018
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Size:38 x 12
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ID Number:SBH008102
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Status Colour:
Complete
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Stock_Number:34744
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Times Scheduled:2
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Park_Company:Higher Harlyn Farm
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Park_Postcode:PL28 8SG
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Park_Contact:Miriam
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Park_Phone:01841 520022
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Park_Email:hhpark@btconnect.com
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Park_Code:HIGH01
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Park_Key_Account:Yes
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SLA Status:
Description
Part required
Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
34m 47s | 1 | Berenice Law (Inactive) | 09/Feb/18 10:01 AM | |||||
|
7d 4h 7m | 1 | Berenice Law (Inactive) | 16/Feb/18 2:09 PM | |||||
|
5d 21h 44m | 1 | Claire Folland | 22/Feb/18 11:53 AM | |||||
|
3s | 1 | Claire Folland | 22/Feb/18 11:53 AM | |||||
|
29s | 1 | Claire Folland | 22/Feb/18 11:53 AM | |||||
|
21d 22h 30m | 1 | charleen sibley | 16/Mar/18 10:23 AM | |||||
|
6d 23h 31m | 1 | charleen sibley | 23/Mar/18 9:55 AM | |||||
|
3d 22h 51m | 1 | Michelle Brooks (Inactive) | 27/Mar/18 9:46 AM | |||||
|
9d 2h 27m | 1 | Marion Pratt (Inactive) | 05/Apr/18 12:13 PM | |||||
|
7s | 1 | Marion Pratt (Inactive) | 05/Apr/18 12:13 PM | |||||
|
41d 21h 37m | 1 | charleen sibley | 17/May/18 9:51 AM |
INV 478905
Show
Marion Pratt (Inactive)
added a comment - INV 478905
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Michelle Brooks [ michelle ] |
| Resolution | Completed [ 1 ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
Charleen advises to close off - sitting on Parts ordered on Swift Connect.
Show
Marion Pratt (Inactive)
added a comment - Charleen advises to close off - sitting on Parts ordered on Swift Connect.
| Status | Engineer Visit Rescheduled [ 10010 ] | Issue Invoice [ 10451 ] |
| Assignee | Claire Folland [ claire ] | Ellie W [ temp ] |
Completed 26/03/2018
Show
Michelle Brooks (Inactive)
added a comment - Completed 26/03/2018
| Attachment | SKM_C224e18032708542.pdf [ 205558 ] |
| Times Scheduled | 1 | 2 |
| Status | Engineer Scheduled [ 10000 ] | Engineer Visit Rescheduled [ 10010 ] |
| Work Scheduled | 23/Mar/18 | 26/Mar/18 |
| Plot |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 23/Mar/18 | |
| Assignee | Adrienne Barwell [ adrienne ] | Claire Folland [ claire ] |
| Plot |
Scheduled for Matt to attend 23/3/18
Show
Charleen Sibley
added a comment - Scheduled for Matt to attend 23/3/18
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Assignee | Berenice Law [ berenice ] | Adrienne Barwell [ adrienne ] |
received edging from swift, issued worksheet
Show
Claire Folland
added a comment - received edging from swift, issued worksheet
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
Swift have acknowledged and authorised this claim - screenshot attached.
Show
Berenice Law (Inactive)
added a comment - Swift have acknowledged and authorised this claim - screenshot attached.
| Attachment | Swift auth 16.2.18.png [ 202485 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Part Number | 1722187 |
Swift have provided the parts number, and Becky has added it to the system as the claim had been resubmitted before the part number was added.
Show
Debbie Bartlett (Inactive)
added a comment - - edited Swift have provided the parts number, and Becky has added it to the system as the claim had been resubmitted before the part number was added.
Swift closed this issue as we didn't answer their query in time. I have resubmitted the PER and attached a photo as requested.
Show
Debbie Bartlett (Inactive)
added a comment - Swift closed this issue as we didn't answer their query in time. I have resubmitted the PER and attached a photo as requested.
| Attachment | resubmitted photos on PRE.png [ 201743 ] |
| Attachment | IMG_2352.JPG [ 201533 ] | |
| Attachment | IMG_2353.JPG [ 201534 ] |
Emailed park to advise issues picked up on PDI have been submitted to Swift.
Show
Berenice Law (Inactive)
added a comment - Emailed park to advise issues picked up on PDI have been submitted to Swift.
| ID Number | SBH008102 |
| Attachment | Swift submit 9.2.18.png [ 201476 ] |
| PER | SBH002902 |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Responsibility | Undecided [ 10040 ] | SurfBay Attending [ 10042 ] |
Issue picked up on PDI and submitted to Swift. PER put through as Steve our engineer has said this is not repairable.
SBH002902
SBH002902
Show
Berenice Law (Inactive)
added a comment - - edited Issue picked up on PDI and submitted to Swift. PER put through as Steve our engineer has said this is not repairable.
SBH002902
| Field | Original Value | New Value |
|---|---|---|
| Park_Contact | Miriam | |
| Park_Postcode | PL28 8SG | |
| Park_Email | hhpark@btconnect.com | |
| Park_Phone | 01841 520022 | |
| Park_Code | HIGH01 | |
| Park_Key_Account | Yes | |
| Park_Address2 | St Merryn | |
| Park_City | Padstow | |
| Park_Address | Higher Harlyn Farm |
LAB £62.50
STILL OWING TRAV £47.50 & MAT £7.77