Swift
  1. Swift
  2. SWIFT-18551

Hallway - skirting is damaged between master bedroom and bathroom doors

        Details

        • Type: Internal Issues (1 Week) Internal Issues (1 Week)
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Completed
        • Labels:
          None
        • Part Number:
          1720621
        • PER:
          SBH002903
        • Responsibility:
          SurfBay Attending
        • Hire_or_Retail:
          Retail
        • Serial:
          026454h
        • Manufacturer:
          Swift
        • Model:
          Bordeaux
        • Year:
          2018
        • Size:
          38 x 12
        • ID Number:
          SBH008102
        • Status Colour:
          Complete Complete
        • Stock_Number:
          34744
        • Times Scheduled:
          2
        • Park_Company:
           Higher Harlyn Farm
        • Park_Postcode:
          PL28 8SG
        • Park_Contact:
          Miriam
        • Park_Phone:
          01841 520022
        • Park_Email:
          hhpark@btconnect.com
        • Park_Code:
          HIGH01
        • Park_Key_Account:
          Yes
        • SLA Status:

          Description

          Part required
          1. PDF File
            SKM_C224e18080211374.pdf
            224 kB
            Marion Pratt
          2. PDF File
            SKM_C224e18101107516.pdf
            267 kB
            Marion Pratt
          1. CCF05072018_00004.jpg
            699 kB
          2. CCF07092018_00004.jpg
            707 kB
          3. screenshot-1.png
            236 kB
          4. screenshot-2.png
            277 kB
          5. Swift auth 16.2.18.png
            349 kB
          6. Swift submit 9.2.18.png
            327 kB

            Activity

            Descending order - Click to sort in ascending order
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open Submitted Submitted
            		43m 12s 1 Berenice Law (Inactive) 09/Feb/18 10:11 AM
            Submitted Submitted Acknowledged Acknowledged
            		7d 3h 58m 1 Berenice Law (Inactive) 16/Feb/18 2:09 PM
            Acknowledged Acknowledged Parts ordered Parts ordered
            		27d 21h 48m 1 debbieb 16/Mar/18 11:57 AM
            Parts ordered Parts ordered Parts Recieved Parts Recieved
            		35d 27m 1 Claire Folland 20/Apr/18 1:25 PM
            Engineer Scheduled Engineer Scheduled Parts on reorder Parts on reorder
            		2d 20h 47m 1 Claire Folland 05/Jul/18 11:38 AM
            Parts on reorder Parts on reorder Parts Recieved Parts Recieved
            		20d 28m 1 Heather Barbieri (Inactive) 25/Jul/18 12:06 PM
            Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
            		11m 34s 2 Heather Barbieri (Inactive) 25/Jul/18 12:18 PM
            Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
            		138d 4h 37m 2 charleen sibley 28/Sep/18 3:30 PM
            Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
            		12d 17h 44m 1 Marion Pratt (Inactive) 11/Oct/18 9:14 AM
            Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
            		21d 3h 41m 1 Marion Pratt (Inactive) 01/Nov/18 11:56 AM
            Awaiting Payment Awaiting Payment Resolved Resolved
            		749d 3h 8m 1 charleen sibley 19/Nov/20 3:05 PM
            Resolved Resolved Complete Complete
            		1h 47m 1 charleen sibley 19/Nov/20 4:53 PM
            Charleen Sibley made changes -
            Status Resolved [ 5 ] Complete [ 6 ]
            Charleen Sibley made changes -
            Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
            Assignee Ellie W [ temp ] Marion Pratt [ marion ]
            Resolution Completed [ 1 ]
            Hide
            Permalink
            Marion Pratt (Inactive) added a comment -
            SWI CRED 1827310

            LAB £62.50

            STILL OWING TRAV £47.50 & MAT £7.77
            Show
            Marion Pratt (Inactive) added a comment - SWI CRED 1827310 LAB £62.50 STILL OWING TRAV £47.50 & MAT £7.77
            Marion Pratt (Inactive) made changes -
            Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
            Invoice Number 478905
            Hide
            Permalink
            Marion Pratt (Inactive) added a comment -
            INV 478905
            Show
            Marion Pratt (Inactive) added a comment - INV 478905
            Marion Pratt (Inactive) made changes -
            Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
            Assignee Heather Barbieri [ heather ] Ellie W [ temp ]
            Marion Pratt (Inactive) made changes -
            Attachment SKM_C224e18101107516.pdf [ 226921 ]
            Hide
            Permalink
            Marion Pratt (Inactive) added a comment -
            COMPLETED MATT 2.10.18
            Show
            Marion Pratt (Inactive) added a comment - COMPLETED MATT 2.10.18
            Charleen Sibley made changes -
            Times Scheduled 1 2
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
            Work Scheduled 02/Jul/18 01/Oct/18
            Assignee Adrienne Barwell [ adrienne ] Heather Barbieri [ heather ]
            Plot
            Hide
            Permalink
            Charleen Sibley added a comment -
            Matt to attend 1/10/18
            Show
            Charleen Sibley added a comment - Matt to attend 1/10/18
            Charleen Sibley made changes -
            Summary 2 Hallway - skirting is damaged between master bedroom and bathroom doors Hallway - skirting is damaged between master bedroom and bathroom doors
            Hide
            Permalink
            Claire Folland added a comment -
            Tom has attended worksheet attached, wrong skirting was supplied, steve has found replacement skirting in stock, labelled and put on rack, issued worksheet
            Show
            Claire Folland added a comment - Tom has attended worksheet attached, wrong skirting was supplied, steve has found replacement skirting in stock, labelled and put on rack, issued worksheet
            Claire Folland made changes -
            Attachment CCF07092018_00004.jpg [ 223379 ]
            Hide
            Permalink
            Debbie Bartlett (Inactive) added a comment -
            Clair has the work sheet and is going to order the required parts. I ave update the park via an update.
            Show
            Debbie Bartlett (Inactive) added a comment - Clair has the work sheet and is going to order the required parts. I ave update the park via an update.
            Hide
            Permalink
            Summer Stangroom (Inactive) added a comment -
            Mark confirmed all ok to attend next Thursday (13:42).
            Show
            Summer Stangroom (Inactive) added a comment - Mark confirmed all ok to attend next Thursday (13:42).
            Hide
            Permalink
            Summer Stangroom (Inactive) added a comment -
            Have left a vm (09:00) to advise we are unable to make it today and we will attend next week.
            Show
            Summer Stangroom (Inactive) added a comment - Have left a vm (09:00) to advise we are unable to make it today and we will attend next week.
            Marion Pratt (Inactive) made changes -
            Attachment screenshot-2.png [ 220181 ]
            Marion Pratt (Inactive) made changes -
            Attachment SKM_C224e18080211374.pdf [ 220180 ]
            Heather Barbieri (Inactive) made changes -
            Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
            Assignee Claire Folland [ claire ] Adrienne Barwell [ adrienne ]
            Heather Barbieri (Inactive) made changes -
            Attachment screenshot-1.png [ 219194 ]
            Heather Barbieri (Inactive) made changes -
            Status Parts on reorder [ 10009 ] Parts Recieved [ 10003 ]
            Plot
            Parts in 24/Jul/18 12:06 PM
            Hide
            Permalink
            Heather Barbieri (Inactive) added a comment -
            Skirting has been received I have issued a worksheet and told Charleen it is here
            Show
            Heather Barbieri (Inactive) added a comment - Skirting has been received I have issued a worksheet and told Charleen it is here
            Hide
            Permalink
            Charleen Sibley added a comment -
            new part says on order - I have asked for this to be delivered asap.
            Show
            Charleen Sibley added a comment - new part says on order - I have asked for this to be delivered asap.
            Claire Folland made changes -
            Status Engineer Scheduled [ 10000 ] Parts on reorder [ 10009 ]
            Hide
            Permalink
            Claire Folland added a comment -
            Duncan attended 2-7-18 worksheet attached, replacement part sent was the wrong size, we require 60mm, advised swift
            Show
            Claire Folland added a comment - Duncan attended 2-7-18 worksheet attached, replacement part sent was the wrong size, we require 60mm, advised swift
            Claire Folland made changes -
            Attachment CCF05072018_00004.jpg [ 216808 ]
            Charleen Sibley made changes -
            Times Scheduled 0 1
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
            Work Scheduled 02/Jul/18
            Assignee Charleen Sibley [ charleen sibley ] Claire Folland [ claire ]
            Plot
            Hide
            Permalink
            Charleen Sibley added a comment -
            duncan to attend 2/7/18
            Show
            Charleen Sibley added a comment - duncan to attend 2/7/18
            Charleen Sibley made changes -
            Assignee Adrienne Barwell [ adrienne ] Charleen Sibley [ charleen sibley ]
            Hide
            Permalink
            Claire Folland added a comment -
            received skirting from swift, issued worksheet
            Show
            Claire Folland added a comment - received skirting from swift, issued worksheet
            Claire Folland made changes -
            Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
            Assignee Charleen Sibley [ charleen sibley ] Adrienne Barwell [ adrienne ]
            Claire Folland made changes -
            Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
            Assignee Berenice Law [ berenice ] Charleen Sibley [ charleen sibley ]
            Plot
            Debbie Bartlett (Inactive) made changes -
            Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
            Hide
            Permalink
            Debbie Bartlett (Inactive) added a comment -
            Char asked me to look at this, I have chased this with Sarah as I didn't quite understand what had happened on the Swift system. She has ordered the part for me. Call time: 11.50.09am
            Show
            Debbie Bartlett (Inactive) added a comment - Char asked me to look at this, I have chased this with Sarah as I didn't quite understand what had happened on the Swift system. She has ordered the part for me. Call time: 11.50.09am
            Hide
            Permalink
            Charleen Sibley added a comment -
            Authorised for us to attend - worksheet issued.
            Show
            Charleen Sibley added a comment - Authorised for us to attend - worksheet issued.
            Hide
            Permalink
            Berenice Law (Inactive) added a comment -
            Swift have acknowledged and authorised this claim - screenshot attached.
            Show
            Berenice Law (Inactive) added a comment - Swift have acknowledged and authorised this claim - screenshot attached.
            Berenice Law (Inactive) made changes -
            Attachment Swift auth 16.2.18.png [ 202486 ]
            Berenice Law (Inactive) made changes -
            Status Submitted [ 10001 ] Acknowledged [ 10005 ]
            Hide
            Permalink
            Debbie Bartlett (Inactive) added a comment -
            Part number given, but claim had been resubmitted before it was added. I have called Becky and she is going to add the part number to the claim for me.
            Show
            Debbie Bartlett (Inactive) added a comment - Part number given, but claim had been resubmitted before it was added. I have called Becky and she is going to add the part number to the claim for me.
            Berenice Law (Inactive) made changes -
            Part Number 1720621
            Hide
            Permalink
            Berenice Law (Inactive) added a comment -
            Emailed park to advise issues picked up on PDI have been submitted to Swift.
            Show
            Berenice Law (Inactive) added a comment - Emailed park to advise issues picked up on PDI have been submitted to Swift.
            Berenice Law (Inactive) made changes -
            ID Number SBH008102
            Berenice Law (Inactive) made changes -
            Attachment Swift submit 9.2.18.png [ 201477 ]
            Berenice Law (Inactive) made changes -
            Status Open [ 1 ] Submitted [ 10001 ]
            Hide
            Permalink
            Berenice Law (Inactive) added a comment -
            Issue picked up on PDI and submitted to Swift. Steve our engineer has stated the skirting board is too badly damaged to repair and needs replacing. PER put through to Swift SBH002903.
            Show
            Berenice Law (Inactive) added a comment - Issue picked up on PDI and submitted to Swift. Steve our engineer has stated the skirting board is too badly damaged to repair and needs replacing. PER put through to Swift SBH002903.
            Berenice Law (Inactive) made changes -
            PER SBH002903
            Responsibility Undecided [ 10040 ] SurfBay Attending [ 10042 ]
            Berenice Law (Inactive) made changes -
            Field Original Value New Value
            Park_Contact Miriam
            Park_Postcode PL28 8SG
            Park_Email hhpark@btconnect.com
            Park_Phone 01841 520022
            Park_Code HIGH01
            Park_Key_Account Yes
            Park_Address2 St Merryn
            Park_City Padstow
            Park_Address Higher Harlyn Farm
            Berenice Law (Inactive) created issue -

              People

              • Watchers:
                0 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved:
                  Work Scheduled: