Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Part Number:9830408
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PER:SBH002904 / 08
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Responsibility:SurfBay Attending
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Hire_or_Retail:Retail
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Serial:026454h
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Manufacturer:Swift
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Model:Bordeaux
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Year:2018
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Size:38 x 12
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ID Number:SBH008102
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Status Colour:
Complete
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Stock_Number:34744
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Times Scheduled:2
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Park_Company:Higher Harlyn Farm
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Park_Postcode:PL28 8SG
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Park_Contact:Miriam
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Park_Phone:01841 520022
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Park_Email:hhpark@btconnect.com
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Park_Code:HIGH01
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Park_Key_Account:Yes
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SLA Status:
Description
Part required
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Contact | Miriam | |
| Park_Postcode | PL28 8SG | |
| Park_Email | hhpark@btconnect.com | |
| Park_Phone | 01841 520022 | |
| Park_Code | HIGH01 | |
| Park_Key_Account | Yes | |
| Park_Address2 | St Merryn | |
| Park_City | Padstow | |
| Park_Address | Higher Harlyn Farm |
| Summary | 3 Kitchen - left hand window the handle is loose | 3 Kitchen - left hand window the handle is loose - needs new handle |
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Berenice Law (Inactive)
added a comment -
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Issue picked up on PDI and submitted to Swift. Steve our engineer has said the handle cannot be tightened etc and a new one is required. PER put through to Swift.SBH002904
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Berenice Law (Inactive)
added a comment - Issue picked up on PDI and submitted to Swift. Steve our engineer has said the handle cannot be tightened etc and a new one is required. PER put through to Swift.SBH002904
| PER | SBH002904 |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Responsibility | Undecided [ 10040 ] | SurfBay Attending [ 10042 ] |
| Attachment | Swift submit 9.2.18.png [ 201478 ] |
| ID Number | SBH008102 |
Emailed park to advise issues picked up on PDI have been submitted to Swift.
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Berenice Law (Inactive)
added a comment - Emailed park to advise issues picked up on PDI have been submitted to Swift.
| Attachment | IMG_2357.JPG [ 201530 ] |
| Attachment | IMG_2356.MOV [ 201531 ] |
| Attachment | IMG_2358.JPG [ 201532 ] |
| Attachment | screen shot swift.png [ 201817 ] |
This had been cancelled due to us not answering within 72 hours. I have resubmitted the PER. Screen shot attached.
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Debbie Bartlett (Inactive)
added a comment - This had been cancelled due to us not answering within 72 hours. I have resubmitted the PER. Screen shot attached.
I have checked the swift system and this is sitting on Investigating, I will make a note In my diary to chase this.
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Debbie Bartlett (Inactive)
added a comment - I have checked the swift system and this is sitting on Investigating, I will make a note In my diary to chase this.
| Part Number | 9830408 |
9830408 HANDLE (LH)-DOUBLE GLAZED WINDOW part number received from Swift - screenshot attached.
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Berenice Law (Inactive)
added a comment - - edited 9830408 HANDLE (LH)-DOUBLE GLAZED WINDOW part number received from Swift - screenshot attached.
| Attachment | Swift PER response.png [ 202405 ] |
| PER | SBH002904 | SBH002904 / 08 |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Attachment | Swift auth 16.2.18.png [ 202487 ] |
| Attachment | Swift auth 16.2.18.png [ 202488 ] |
Swift have acknowledged and authorised this claim - screenshot attached.
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Berenice Law (Inactive)
added a comment - Swift have acknowledged and authorised this claim - screenshot attached.
received handle from swift, issued worksheet
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Claire Folland
added a comment - received handle from swift, issued worksheet
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Assignee | Berenice Law [ berenice ] | Adrienne Barwell [ adrienne ] |
Scheduled for Matt to attend 23/3/18
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Charleen Sibley
added a comment - Scheduled for Matt to attend 23/3/18
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 23/Mar/18 | |
| Plot |
| Times Scheduled | 1 | 2 |
| Status | Engineer Scheduled [ 10000 ] | Engineer Visit Rescheduled [ 10010 ] |
| Work Scheduled | 23/Mar/18 | 26/Mar/18 |
| Plot |
| Attachment | SKM_C224e18032708541.pdf [ 205557 ] |
Completed 26/03/2018
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Michelle Brooks (Inactive)
added a comment - Completed 26/03/2018
| Status | Engineer Visit Rescheduled [ 10010 ] | Issue Invoice [ 10451 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Ellie W [ temp ] |
Charleen advises to close off - sitting on Parts ordered on Swift Connect.
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Marion Pratt (Inactive)
added a comment - Charleen advises to close off - sitting on Parts ordered on Swift Connect.
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Michelle Brooks [ michelle ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
INV 478905
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Marion Pratt (Inactive)
added a comment - INV 478905
SWI CRED 1827310
LAB £62.50
STILL OWING TRAV £47.50 & MAT £7.77
LAB £62.50
STILL OWING TRAV £47.50 & MAT £7.77
Show
Marion Pratt (Inactive)
added a comment - SWI CRED 1827310
LAB £62.50
STILL OWING TRAV £47.50 & MAT £7.77
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
52m 15s | 1 | Berenice Law (Inactive) | 09/Feb/18 10:21 AM | |||||
|
7d 3h 48m | 1 | Berenice Law (Inactive) | 16/Feb/18 2:10 PM | |||||
|
5d 21h 29m | 1 | Claire Folland | 22/Feb/18 11:39 AM | |||||
|
21d 22h 44m | 1 | charleen sibley | 16/Mar/18 10:23 AM | |||||
|
6d 23h 32m | 1 | charleen sibley | 23/Mar/18 9:55 AM | |||||
|
3d 22h 48m | 1 | Michelle Brooks (Inactive) | 27/Mar/18 9:43 AM | |||||
|
9d 2h 30m | 1 | Marion Pratt (Inactive) | 05/Apr/18 12:14 PM | |||||
|
9s | 1 | Marion Pratt (Inactive) | 05/Apr/18 12:14 PM | |||||
|
41d 21h 37m | 1 | charleen sibley | 17/May/18 9:51 AM |
