Details
-
Type:
Kitchen Cupboards (8 Weeks)
-
Status: Complete
-
Priority:
Normal
-
Resolution: Completed
-
Labels:None
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Part Number:1713508 DOOR 690x440 -- £106.89 plus vat each x 3 plus delivery 10.00 pp
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Parts Required (others):
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PER:SBH002819
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Plot:Red 71
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Serial:013172H
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Manufacturer:Swift
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Model:Auvergne
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Year:2013
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ID Number:SBH004730
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Status Colour:
Complete
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Order No:AS11270/50412
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Stock_Number:29241
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Times Scheduled:3
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Park_Company:Bowleaze Cove - Waterside Holidays
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Park_Postcode:DT3 6PP
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Park_Contact:Jon Walker
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Park_Phone:01305833103 / Sophie Direct: 01305 836848
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Park_Email:WARRANTY@WATERSIDEHOLIDAYS.CO.UK // info@watersideholidays.co.uk
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Park_Code:WATE01
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Park_Key_Account:Yes
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SLA Status:
-
SLA: Open Jobs Overdue Status:
Description
Cupboard the left of the kitchen sink
Wall cupboard to the left of the cooker
Dishwasher cupboard
cupboard to the left of the cooker
Wall cupboard to the left of the cooker
Dishwasher cupboard
cupboard to the left of the cooker
Issue Links
- Customer Problem with
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SWIFT-18749
Kitchen and bedroom doors delaminating
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- Complete
-
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SWIFT-18749
Kitchen and bedroom doors delaminating
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- Complete
-
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Contact | Sophie | |
| Park_Postcode | DT3 6PP | |
| Park_Email | WARRANTY@WATERSIDEHOLIDAYS.CO.UK // info@watersideholidays.co.uk | |
| Park_Phone | 01305833103 | |
| Park_Code | WATE01 | |
| Park_Key_Account | Yes | |
| Park_Address2 | Bowleaze Cove | |
| Park_City | Weymouth | |
| Park_Address | Waterside Holiday Park & Spa |
| Attachment | Email from Sophie.png [ 195660 ] |
| Attachment | Email to Sophie.png [ 195661 ] |
Hide
Isabel Smith (Inactive)
added a comment -
Permalink
Sophie has emailed reporting this issue see screen shot attached. I have asked her to fully confirm which doors are required (she said in her email "Please can I have a quote for The kitchen cupboard and the left hand of the kitchen sink cupboard" I am not sure what she meant by the first door) so that we can get the parts for this issue and organise the quote see screen shot attached.
Show
Isabel Smith (Inactive)
added a comment - Sophie has emailed reporting this issue see screen shot attached. I have asked her to fully confirm which doors are required (she said in her email "Please can I have a quote for The kitchen cupboard and the left hand of the kitchen sink cupboard" I am not sure what she meant by the first door) so that we can get the parts for this issue and organise the quote see screen shot attached.
| Status | Open [ 1 ] | Awaiting Customer Info [ 10012 ] |
| Description |
Cupboard the left of the kitchen sink
Wall cupboard to the left of the cooker |
Cupboard the left of the kitchen sink
Wall cupboard to the left of the cooker Dishwasher cupboard |
| Description |
Cupboard the left of the kitchen sink
Wall cupboard to the left of the cooker Dishwasher cupboard |
Cupboard the left of the kitchen sink
Wall cupboard to the left of the cooker Dishwasher cupboard cupboard to the left of the cooker |
Sophie has emailed me back saying:
Good Afternoon,
It is the;
dishwasher cupboard
Left hand of sink cupboard
cupboard to the left of the cooker
Kind Regards
Sophie Harper
Warranty & Aftersales Co-Ordinator
Waterside Holiday Group Ltd
I have submitted a parts enquiry for the parts required see screen shot attached.
Good Afternoon,
It is the;
dishwasher cupboard
Left hand of sink cupboard
cupboard to the left of the cooker
Kind Regards
Sophie Harper
Warranty & Aftersales Co-Ordinator
Waterside Holiday Group Ltd
I have submitted a parts enquiry for the parts required see screen shot attached.
Show
Isabel Smith (Inactive)
added a comment - Sophie has emailed me back saying:
Good Afternoon,
It is the;
dishwasher cupboard
Left hand of sink cupboard
cupboard to the left of the cooker
Kind Regards
Sophie Harper
Warranty & Aftersales Co-Ordinator
Waterside Holiday Group Ltd
I have submitted a parts enquiry for the parts required see screen shot attached.
| Attachment | Parts Enquiry.png [ 195665 ] |
| PER | SBH002819 |
| Attachment | Parts Enquiry Response.png [ 196073 ] |
Parts Enquiry Response come back I cannot look at the moment for the prices because of the trail happenning on Swift.
Show
Isabel Smith (Inactive)
added a comment - Parts Enquiry Response come back I cannot look at the moment for the prices because of the trail happenning on Swift.
I've looked on swift and printed out the Kitchen doors that are on their so maybe izzy can email the park the price from these.
Show
Lorraine Pryor (Inactive)
added a comment - I've looked on swift and printed out the Kitchen doors that are on their so maybe izzy can email the park the price from these.
:Claire has emailed me asking me to look at this- checked on swift and they have replied to say
29/11/2017 17:12:15
Here are the part numbers you require 1713508 DOOR 690x440 ES4951 GLOSS MIRACOSA Quantity: 3 1713507 DOOR 570x296 ES4948 GLOSS MIRACOSA Quantity: 1
I will get the quote done today and email it over to park,will also attached a screen shot to jira.
29/11/2017 17:12:15
Here are the part numbers you require 1713508 DOOR 690x440 ES4951 GLOSS MIRACOSA Quantity: 3 1713507 DOOR 570x296 ES4948 GLOSS MIRACOSA Quantity: 1
I will get the quote done today and email it over to park,will also attached a screen shot to jira.
Show
Lorraine Pryor (Inactive)
added a comment - :Claire has emailed me asking me to look at this- checked on swift and they have replied to say
29/11/2017 17:12:15
Here are the part numbers you require 1713508 DOOR 690x440 ES4951 GLOSS MIRACOSA Quantity: 3 1713507 DOOR 570x296 ES4948 GLOSS MIRACOSA Quantity: 1
I will get the quote done today and email it over to park,will also attached a screen shot to jira.
| Parts Required (others) |
1713508 DOOR 690x440 ES4951 GLOSS MIRACOSA
1713507 DOOR 570x296 ES4948 GLOSS MIRACOSA Quantity: 1 |
|
| Part Number | 1713508 DOOR 690x440 ES4951 GLOSS MIRACOSA Quantity: 3 1713507 DOOR 570x296 ES4948 GLOSS MIRACOSA Quantity: 1 |
| Attachment | 14.12.17 screen shot of PER reply.png [ 197219 ] |
| Attachment | screenshot-1.png [ 197220 ] |
| Attachment | screenshot-2.png [ 197221 ] |
| Part Number 2 | 1713507 DOOR 570x296 -- £71.81 plus vat each | |
| Part Number | 1713508 DOOR 690x440 ES4951 GLOSS MIRACOSA Quantity: 3 1713507 DOOR 570x296 ES4948 GLOSS MIRACOSA Quantity: 1 | 1713508 DOOR 690x440 -- £106.89 plus vat each |
| Attachment | 14.12.17 email to park.png [ 197222 ] |
| Attachment | 14.12.17 Charge- 3050.pdf [ 197223 ] |
| Status | Awaiting Customer Info [ 10012 ] | Price quoted [ 10014 ] |
| Attachment | 21.12.17 email back from Sophie.png [ 197908 ] |
| Summary | Kitchen - Cupboard doors Delaminating | Kitchen - Cupboard doors Delaminating-- Park PO no W1637. |
Park have emailed to say :15.12.17 16.13- screen shot attached
Good Morning,
Please can I go ahead with this one.
440mm Wide
690mm High
Each door is the same and we need three.
W1637.
Kind Regards
Sophie Harper
Warranty & Aftersales Co-Ordinator
Waterside Holiday Group Ltd
t: 01305 833103
f: 01305 832830
e: warranty@watersideholidays.co.uk
w: www.watersideholidays.co.uk
Good Morning,
Please can I go ahead with this one.
440mm Wide
690mm High
Each door is the same and we need three.
W1637.
Kind Regards
Sophie Harper
Warranty & Aftersales Co-Ordinator
Waterside Holiday Group Ltd
t: 01305 833103
f: 01305 832830
e: warranty@watersideholidays.co.uk
w: www.watersideholidays.co.uk
Show
Lorraine Pryor (Inactive)
added a comment - Park have emailed to say :15.12.17 16.13- screen shot attached
Good Morning,
Please can I go ahead with this one.
440mm Wide
690mm High
Each door is the same and we need three.
W1637.
Kind Regards
Sophie Harper
Warranty & Aftersales Co-Ordinator
Waterside Holiday Group Ltd
t: 01305 833103
f: 01305 832830
e: warranty@watersideholidays.co.uk
w: www.watersideholidays.co.uk
| Attachment | 21.12.17 Email from PArk wanting to place an order .png [ 197948 ] |
| Part Number 2 | 1713507 DOOR 570x296 -- £71.81 plus vat each | |
| Part Number | 1713508 DOOR 690x440 -- £106.89 plus vat each | 1713508 DOOR 690x440 -- £106.89 plus vat each x 3 |
| Parts Required (others) |
1713508 DOOR 690x440 ES4951 GLOSS MIRACOSA
1713507 DOOR 570x296 ES4948 GLOSS MIRACOSA Quantity: 1 |
1713508 DOOR 690x440 ES4951 GLOSS MIRACOSA
|
| Part Number | 1713508 DOOR 690x440 -- £106.89 plus vat each x 3 | 1713508 DOOR 690x440 -- £106.89 plus vat each x 3 plus delivery 10.00 pp |
| Status | Price quoted [ 10014 ] | Submitted [ 10001 ] |
| Order No | AS11270/50412 |
| Attachment | 21.12.17 Order placed .png [ 197949 ] |
| Attachment | 21.12.17 Swift order for parts.png [ 197950 ] |
| ID Number | SBH004730 |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Parts Expected | 25/Jan/18 | |
| Parts ordered | 21/Dec/17 11:37 AM |
| Assignee | Isabel Smith [ monica ] | Lorraine Pryor [ lorraine ] |
| Attachment | screenshot-3.png [ 197951 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Assignee | Lorraine Pryor [ lorraine ] | Claire Folland [ claire ] |
| Parts in | 17/Jan/18 3:36 PM |
received from Swift - cupboard doors - despatch note issued
Show
Berenice Law (Inactive)
added a comment - received from Swift - cupboard doors - despatch note issued
| Attachment | SKM_C224e18012511153.pdf [ 200082 ] |
| Attachment | screenshot-4.png [ 200083 ] |
| Attachment | screenshot-5.png [ 200091 ] |
Duncan is delivering doors to site tomorrow 21-2-18
Show
Claire Folland
added a comment - Duncan is delivering doors to site tomorrow 21-2-18
The owner of this van has rejected the delivered doors as he feels that they just keep delaminating. Sarah from swift has advised that Swift will replace the doors under warranty and give a full refund. I have updated the park and asked Samantha to call me back. Ben at the park seems to think that the owner will be happy to have his doors replace free of charge. Awaiting to hear from Sam at the park.
Show
Debbie Bartlett (Inactive)
added a comment - The owner of this van has rejected the delivered doors as he feels that they just keep delaminating. Sarah from swift has advised that Swift will replace the doors under warranty and give a full refund. I have updated the park and asked Samantha to call me back. Ben at the park seems to think that the owner will be happy to have his doors replace free of charge. Awaiting to hear from Sam at the park.
| Attachment | SKM_C224e18032710170.pdf [ 205582 ] |
| Project | Chargeable Parts [ 10030 ] | Good Will [ 10454 ] |
| Key |
|
|
| Workflow | Chargeable Parts ver 2.0 [ 203553 ] | Pre-Owned Ver 2.5 [ 206591 ] |
| Reporter | Isabel Smith [ monica ] | Lorraine Pryor [ lorraine ] |
| Invoice_Received | No [ 10860 ] |
| Project | Good Will [ 10454 ] | Swift [ 10018 ] |
| Key |
|
|
| Workflow | Pre-Owned Ver 2.5 [ 206591 ] | Manufacturers ver 2.2 [ 206708 ] |
The owner is happy for us to go ahead. As Lorraine has stated above this is not a chargeable any more as Swift have advised that they will provide the doors under warranty and summer Bridge will attend site to fit.I have changed the issue to swift as this is not good will. I have chased this with Paul at Swift and he is going to cal Summer Bridge and call me back. Cal time : 10.01.18am Paul has advised that Summer Bridge will look at their scheduling to day and get back to Paul and in turn Paul will get back to me.
Show
Debbie Bartlett (Inactive)
added a comment - - edited The owner is happy for us to go ahead. As Lorraine has stated above this is not a chargeable any more as Swift have advised that they will provide the doors under warranty and summer Bridge will attend site to fit.I have changed the issue to swift as this is not good will. I have chased this with Paul at Swift and he is going to cal Summer Bridge and call me back. Cal time : 10.01.18am Paul has advised that Summer Bridge will look at their scheduling to day and get back to Paul and in turn Paul will get back to me.
| Link |
This issue Customer Problem with |
I will chase Sarah next week when she is back from her holiday ref the refund for this issue, then this issue can be closed.
Show
Debbie Bartlett (Inactive)
added a comment - - edited I will chase Sarah next week when she is back from her holiday ref the refund for this issue, then this issue can be closed.
| Status | Parts Recieved [ 10003 ] | Reorder Parts [ 10449 ] |
| Assignee | Claire Folland [ claire ] | Berenice Law [ berenice ] |
| Status | Reorder Parts [ 10449 ] | Parts on reorder [ 10009 ] |
| Status | Parts on reorder [ 10009 ] | Parts Recieved [ 10003 ] |
| Assignee | Berenice Law [ berenice ] | Debbie Bartlett [ debbieb ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Debbie Bartlett [ debbieb ] | Ellie W [ temp ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Debbie Bartlett [ debbieb ] |
| Resolution | Completed [ 1 ] |
| Attachment | screenshot-6.png [ 208116 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Attachment | Email from Park.png [ 208726 ] |
Have no idea why this has been closed!
Park emailed to chase, see attached.
I called Sarah @ Swift (15:23) and she said the supplier have said they can attend w/c 2nd July 2018 or can just send the parts if they wish and the park fit themselves.
Have emailed park to let them know, see attached.
Park emailed to chase, see attached.
I called Sarah @ Swift (15:23) and she said the supplier have said they can attend w/c 2nd July 2018 or can just send the parts if they wish and the park fit themselves.
Have emailed park to let them know, see attached.
Show
Summer Stangroom (Inactive)
added a comment - Have no idea why this has been closed!
Park emailed to chase, see attached.
I called Sarah @ Swift (15:23) and she said the supplier have said they can attend w/c 2nd July 2018 or can just send the parts if they wish and the park fit themselves.
Have emailed park to let them know, see attached.
| Attachment | Email to Park.png [ 208728 ] |
| Attachment | Email from Park.png [ 208818 ] |
Park emailed to say they are happy to wait for them to fit w/c 02/July/2018, see attached.
Called Sarah at Swift (11:14) and left a vm.
Called Sarah at Swift (11:14) and left a vm.
Show
Summer Stangroom (Inactive)
added a comment - Park emailed to say they are happy to wait for them to fit w/c 02/July/2018, see attached.
Called Sarah at Swift (11:14) and left a vm.
Spoke to Sarah @ Swift (12:13) to confirm that they want someone to fit on w/c 02/July/2018. She said that's fine she will let the supplier know.
Show
Summer Stangroom (Inactive)
added a comment - Spoke to Sarah @ Swift (12:13) to confirm that they want someone to fit on w/c 02/July/2018. She said that's fine she will let the supplier know.
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 02/Jul/18 | |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Debbie Bartlett [ debbieb ] | Ellie W [ temp ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Charleen Sibley [ charleen sibley ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
The park have emailed chasing this as the supplier has not attended park yet. sarah from swift has advised that the supplier has moved the date to W/C 13.08.18 and not informed Swift or Surf Bay I have emailed the park ref this asking if this will be convenient. Screen shot of email attached.
Show
Debbie Bartlett (Inactive)
added a comment - The park have emailed chasing this as the supplier has not attended park yet. sarah from swift has advised that the supplier has moved the date to W/C 13.08.18 and not informed Swift or Surf Bay I have emailed the park ref this asking if this will be convenient. Screen shot of email attached.
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Attachment | screenshot-7.png [ 217442 ] |
sophie has phoned wanting an update as the suppliers did not turn up last week, advised Debbie has emailed to say they have changed the date without telling anyone, they are now attending wc 13-8-18, she has said the customer will not be happy with this.
phoned sarah, she has advised summerbridge are not in the area next week, they are then on shut down for 2 weeks, spoke to charleen, if they are happy to pay us we can attend wc 23rd July, phoned Sarah back to see if she can get the doors sent to park for us, she will phone them and will phone me back
phoned sarah, she has advised summerbridge are not in the area next week, they are then on shut down for 2 weeks, spoke to charleen, if they are happy to pay us we can attend wc 23rd July, phoned Sarah back to see if she can get the doors sent to park for us, she will phone them and will phone me back
Show
Claire Folland
added a comment - sophie has phoned wanting an update as the suppliers did not turn up last week, advised Debbie has emailed to say they have changed the date without telling anyone, they are now attending wc 13-8-18, she has said the customer will not be happy with this.
phoned sarah, she has advised summerbridge are not in the area next week, they are then on shut down for 2 weeks, spoke to charleen, if they are happy to pay us we can attend wc 23rd July, phoned Sarah back to see if she can get the doors sent to park for us, she will phone them and will phone me back
can not get hold of sophie at the park, sent her an email updating her
Show
Claire Folland
added a comment - can not get hold of sophie at the park, sent her an email updating her
spoke to Sarah, she has advised the doors will be at site end of next week of beginning of following week, we will schedule to attend wc 30-7-18, emailed sophie
Show
Claire Folland
added a comment - spoke to Sarah, she has advised the doors will be at site end of next week of beginning of following week, we will schedule to attend wc 30-7-18, emailed sophie
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Assignee | Charleen Sibley [ charleen sibley ] | Debbie Bartlett [ debbieb ] |
| Link |
This issue Customer Problem with |
| Times Scheduled | 2 | 3 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Debbie Bartlett [ debbieb ] | Ellie W [ temp ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Charleen Sibley [ charleen sibley ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
5m 36s | 1 | monica | 27/Nov/17 12:52 PM | |||||
|
17d 47m | 1 | Lorraine Pryor (Inactive) | 14/Dec/17 1:40 PM | |||||
|
6d 21h 54m | 1 | Lorraine Pryor (Inactive) | 21/Dec/17 11:35 AM | |||||
|
12s | 1 | Lorraine Pryor (Inactive) | 21/Dec/17 11:37 AM | |||||
|
27d 3h 59m | 1 | Berenice Law (Inactive) | 17/Jan/18 3:36 PM | |||||
|
76d 19h 34m | 1 | debbieb | 04/Apr/18 12:11 PM | |||||
|
5s | 1 | debbieb | 04/Apr/18 12:11 PM | |||||
|
14s | 1 | debbieb | 04/Apr/18 12:11 PM | |||||
|
3s | 1 | debbieb | 04/Apr/18 12:11 PM | |||||
|
21d 4h 10m | 1 | Summer Stangroom (Inactive) | 25/Apr/18 4:22 PM | |||||
|
61d 5h 27m | 1 | debbieb | 11/Jul/18 2:36 PM | |||||
|
13s | 2 | debbieb | 11/Jul/18 2:37 PM | |||||
|
2m 16s | 3 | debbieb | 11/Jul/18 2:37 PM | |||||
|
14d 15h 23m | 2 | charleen sibley | 19/Jul/18 9:56 AM | |||||
|
58s | 3 | charleen sibley | 19/Jul/18 9:57 AM | |||||
|
8d 20h 41m | 3 | charleen sibley | 19/Jul/18 9:57 AM | |||||
|
1m 57s | 3 | charleen sibley | 19/Jul/18 9:57 AM | |||||
|
19s | 3 | charleen sibley | 19/Jul/18 9:57 AM | |||||
|
14s | 2 | charleen sibley | 19/Jul/18 9:57 AM |
