Swift
  1. Swift
  2. SWIFT-21036

The kitchen floor is lifting in a different area after Swift fixed a leak issue in the kitchen.

        Details

        • Type: Carpets and vinyls (8 weeks) Carpets and vinyls (8 weeks)
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Completed
        • Labels:
          None
        • Responsibility:
          Manufacturer Attending
        • Plot:
          71
        • Hire_or_Retail:
          Retail
        • Serial:
          023443H
        • Manufacturer:
          Swift
        • Model:
          Whistler Lodge
        • Year:
          2017
        • Size:
          42 X 20
        • ID Number:
          SBH009163
        • Status Colour:
          Complete Complete
        • Stock_Number:
          33354
        • Times Scheduled:
          2
        • Park_Company:
           Merley Court Holiday Park
        • Park_Postcode:
          BH21 3AA
        • Park_Contact:
          Sandra at Shorefields
        • Park_Phone:
          01202 881484
        • Park_Code:
          MERL02
        • Additional Contact Details:
          Taken over 09/05/2017 by Mr & Mrs Hutchings.
        • Park_Key_Account:
          Yes
        • SLA Status:
        1. Email from Park.png
          431 kB
        2. screenshot-1.png
          297 kB
        3. Swift Acknowledgement .png
          338 kB
        4. Swift Submit.png
          345 kB

          Issue Links

          Customer Problem with

          Taps (4 Weeks) - SWIFT-19381 Kitchen - Tap is leaking and loose and leaking under the sink and now it has blown the cupboard underneath as well as the kickboard. Also found that the floor was spongy due to the water leak.

          • Normal - Normal Priority
          • Complete

            Activity

            Descending order - Click to sort in ascending order
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open Submitted Submitted
            		7m 6s 1 Summer Stangroom (Inactive) 11/Dec/18 10:48 AM
            Submitted Submitted Acknowledged Acknowledged
            		4d 3h 53m 1 Summer Stangroom (Inactive) 15/Dec/18 2:42 PM
            Acknowledged Acknowledged Worksheet Issued Worksheet Issued
            		1s 1 Summer Stangroom (Inactive) 15/Dec/18 2:42 PM
            Engineer Scheduled Engineer Scheduled Parts on reorder Parts on reorder
            		9s 1 debbieb 29/Jan/19 3:11 PM
            Parts on reorder Parts on reorder Parts Recieved Parts Recieved
            		4s 1 debbieb 29/Jan/19 3:11 PM
            Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
            		2s 1 debbieb 29/Jan/19 3:11 PM
            Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
            		45d 29m 2 debbieb 29/Jan/19 3:11 PM
            Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
            		3s 1 debbieb 29/Jan/19 3:11 PM
            Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
            		4s 1 debbieb 29/Jan/19 3:11 PM
            Awaiting Payment Awaiting Payment Resolved Resolved
            		4s 1 debbieb 29/Jan/19 3:11 PM
            Resolved Resolved Complete Complete
            		4s 1 debbieb 29/Jan/19 3:11 PM
            Complete Complete Complete Complete
            		3s 1 debbieb 29/Jan/19 3:11 PM
            Debbie Bartlett (Inactive) made changes -
            Status Complete [ 6 ] Complete [ 6 ]
            Debbie Bartlett (Inactive) made changes -
            Status Resolved [ 5 ] Complete [ 6 ]
            Debbie Bartlett (Inactive) made changes -
            Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
            Assignee Ellie W [ temp ] Debbie Bartlett [ debbieb ]
            Resolution Completed [ 1 ]
            Debbie Bartlett (Inactive) made changes -
            Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
            Debbie Bartlett (Inactive) made changes -
            Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
            Assignee Debbie Bartlett [ debbieb ] Ellie W [ temp ]
            Debbie Bartlett (Inactive) made changes -
            Times Scheduled 1 2
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
            Plot
            Debbie Bartlett (Inactive) made changes -
            Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
            Assignee Summer Stangroom [ summer ] Debbie Bartlett [ debbieb ]
            Debbie Bartlett (Inactive) made changes -
            Status Parts on reorder [ 10009 ] Parts Recieved [ 10003 ]
            Plot
            Debbie Bartlett (Inactive) made changes -
            Status Engineer Scheduled [ 10000 ] Parts on reorder [ 10009 ]
            Debbie Bartlett (Inactive) made changes -
            Times Scheduled 0 1
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
            Plot
            Hide
            Permalink
            Debbie Bartlett (Inactive) added a comment -
            Swift have attended this issue job completed. Screen shot of job sheet attached.
            Show
            Debbie Bartlett (Inactive) added a comment - Swift have attended this issue job completed. Screen shot of job sheet attached.
            Debbie Bartlett (Inactive) made changes -
            Attachment screenshot-1.png [ 236323 ]
            Summer Stangroom (Inactive) made changes -
            Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
            Summer Stangroom (Inactive) made changes -
            Status Submitted [ 10001 ] Acknowledged [ 10005 ]
            Hide
            Permalink
            Summer Stangroom (Inactive) added a comment -
            Swift have auth for them to attend - no date as of yet.
            Show
            Summer Stangroom (Inactive) added a comment - Swift have auth for them to attend - no date as of yet.
            Summer Stangroom (Inactive) made changes -
            Attachment Swift Acknowledgement .png [ 233551 ]
            Hide
            Permalink
            Summer Stangroom (Inactive) added a comment -
            Swift queried for park address and plot, I have given the info and re-submitted.
            Show
            Summer Stangroom (Inactive) added a comment - Swift queried for park address and plot, I have given the info and re-submitted.
            Summer Stangroom (Inactive) made changes -
            ID Number SBH009163
            Summer Stangroom (Inactive) made changes -
            Status Open [ 1 ] Submitted [ 10001 ]
            Summer Stangroom (Inactive) made changes -
            Attachment Swift Submit.png [ 233057 ]
            Hide
            Permalink
            Summer Stangroom (Inactive) added a comment -
            Park emailed to report. I have submitted to Swift and emailed park back.
            Show
            Summer Stangroom (Inactive) added a comment - Park emailed to report. I have submitted to Swift and emailed park back.
            Summer Stangroom (Inactive) made changes -
            Additional Contact Details Taken over 09/05/2017 by Mr & Mrs Hutchings.
            Summer Stangroom (Inactive) made changes -
            Attachment Email from Park.png [ 233056 ]
            Summer Stangroom (Inactive) made changes -
            Link This issue Customer Problem with SWIFT-19381 [ SWIFT-19381 ]
            Summer Stangroom (Inactive) made changes -
            Field Original Value New Value
            Park_Contact Sandra at Shorefields
            Park_Postcode BH21 3AA
            Park_Phone 01202 881484
            Park_Code MERL02
            Park_Key_Account Yes
            Park_Address2 Wimborne
            Park_City Dorset
            Park_Address Merley Court Holiday Park
            Summer Stangroom (Inactive) created issue -

              People

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                Dates

                • Created:
                  Updated:
                  Resolved: