Details
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Type:
Exterior Panels (8 Weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Hire_or_Retail:Retail
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Serial:017039H
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Manufacturer:swift
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Model:moselle
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Year:2014
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Size:40 x 13
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ID Number:SBh009176
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Status Colour:
Complete
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Stock_Number:30421
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Times Scheduled:1
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Park_Company:Oaklands Park
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Park_Postcode:PL13 2JS
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Park_Contact:Nicky
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Park_Phone:07342939494
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Park_Email:Info@Oaklands-Park.co.uk
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Park_Code:AOK01
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Park_Key_Account:Yes
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SLA Status:
Activity
- All
- Comments
- History
- Activity
- Transitions
- Stateoscope
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Heather Barbieri (Inactive)
added a comment -
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I have submitted this to Swift Pete Wheatley from the Park reported this claim
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Heather Barbieri (Inactive)
added a comment - I have submitted this to Swift Pete Wheatley from the Park reported this claim
Sharon from the park called (14:33) to ask for a date.
I looked on Swift and it says the w/c 04/02/19. She wondered if they would call before hand or just turn up. I said I would speak to Swift.
Called Swift (14:40) and she said they will call before hand.
Called the park (14:40) and spoke to Pete. I made him aware they will call before, but he said Swift was there last week and why couldn't they have done it then. This needs to be prioritized because the customer is very unhappy and the back end is starting to fall apart now.
Called Swift (14:45) and relayed this. She said that he should have just asked the engineer and he more than likely would have looked at it. They aren't in the area next week so they can't move the date but they are coming to actually do the work and not assess.
Called the park (15:09) and let Sharon know.
I looked on Swift and it says the w/c 04/02/19. She wondered if they would call before hand or just turn up. I said I would speak to Swift.
Called Swift (14:40) and she said they will call before hand.
Called the park (14:40) and spoke to Pete. I made him aware they will call before, but he said Swift was there last week and why couldn't they have done it then. This needs to be prioritized because the customer is very unhappy and the back end is starting to fall apart now.
Called Swift (14:45) and relayed this. She said that he should have just asked the engineer and he more than likely would have looked at it. They aren't in the area next week so they can't move the date but they are coming to actually do the work and not assess.
Called the park (15:09) and let Sharon know.
Show
Summer Stangroom (Inactive)
added a comment - Sharon from the park called (14:33) to ask for a date.
I looked on Swift and it says the w/c 04/02/19. She wondered if they would call before hand or just turn up. I said I would speak to Swift.
Called Swift (14:40) and she said they will call before hand.
Called the park (14:40) and spoke to Pete. I made him aware they will call before, but he said Swift was there last week and why couldn't they have done it then. This needs to be prioritized because the customer is very unhappy and the back end is starting to fall apart now.
Called Swift (14:45) and relayed this. She said that he should have just asked the engineer and he more than likely would have looked at it. They aren't in the area next week so they can't move the date but they are coming to actually do the work and not assess.
Called the park (15:09) and let Sharon know.
Sarah has phoned to advise Craig attended last week but the park have stuck duck tape all along the canexel strip, as soon as that is taken off it will remove all the paint, spoke to Pete at the park, the customer asked him to put it on, if the swift engineer found him on site he would have removed it, advised i would get them to re-attend, he is more then happy to remove the tape, phoned Sarah back, she will arrange for this to be booked in, they will also advise Pete on site.
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Claire Folland
added a comment - Sarah has phoned to advise Craig attended last week but the park have stuck duck tape all along the canexel strip, as soon as that is taken off it will remove all the paint, spoke to Pete at the park, the customer asked him to put it on, if the swift engineer found him on site he would have removed it, advised i would get them to re-attend, he is more then happy to remove the tape, phoned Sarah back, she will arrange for this to be booked in, they will also advise Pete on site.
Pete has phoned to advise he is getting his maintenance team to start removing the tape today, would like to know when swift will be attending, checked the swift system this is booked in for next week
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Claire Folland
added a comment - Pete has phoned to advise he is getting his maintenance team to start removing the tape today, would like to know when swift will be attending, checked the swift system this is booked in for next week
Swift engineer attended 05/03/2019. revisit required.
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Michelle Brooks (Inactive)
added a comment - Swift engineer attended 05/03/2019. revisit required.
Swift engineer attended & completed 10/4/2019
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Michelle Brooks (Inactive)
added a comment - Swift engineer attended & completed 10/4/2019