Details
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Type:
Exterior Panels (8 Weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Hire_or_Retail:Retail
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Serial:017039H
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Manufacturer:swift
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Model:moselle
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Year:2014
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Size:40 x 13
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ID Number:SBh009176
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Status Colour:
Complete
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Stock_Number:30421
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Times Scheduled:1
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Park_Company:Oaklands Park
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Park_Postcode:PL13 2JS
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Park_Contact:Nicky
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Park_Phone:07342939494
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Park_Email:Info@Oaklands-Park.co.uk
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Park_Code:AOK01
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Park_Key_Account:Yes
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Contact | Peter (site Manager) | |
| Park_Postcode | PL13 2JS | |
| Park_Email | Info@Oaklands-Park.co.uk | |
| Park_Phone | 01503 262640 | |
| Park_Code | AOK01 | |
| Park_Key_Account | Yes | |
| Park_Address2 | Polperro | |
| Park_City | Looe | |
| Park_Address | Oaklands Park |
| Attachment | IMG_20181214_153248.jpg [ 233585 ] | |
| Attachment | IMG_20181214_153257.jpg [ 233586 ] | |
| Attachment | IMG_20181214_153305.jpg [ 233587 ] |
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Heather Barbieri (Inactive)
added a comment -
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I have submitted this to Swift Pete Wheatley from the Park reported this claim
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Heather Barbieri (Inactive)
added a comment - I have submitted this to Swift Pete Wheatley from the Park reported this claim
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| ID Number | SBh009176 |
I have spoken to Sarah and it is out or warranty but she will speak to her engineer to see what he advises and what can be done I have explained this to the park Pete Wheatley.
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Heather Barbieri (Inactive)
added a comment - I have spoken to Sarah and it is out or warranty but she will speak to her engineer to see what he advises and what can be done I have explained this to the park Pete Wheatley.
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Pete from the park called (12:51) and asked for an update. Swift weren't open last week and Sarah at Swift isn't back till tomorrow. He said it's fine to chase tomorrow and get back to him tomorrow.
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Summer Stangroom (Inactive)
added a comment - Pete from the park called (12:51) and asked for an update. Swift weren't open last week and Sarah at Swift isn't back till tomorrow. He said it's fine to chase tomorrow and get back to him tomorrow.
Called Sarah at Swift (12:05) and she said she will get in contact with Craig and get back to me.
Show
Summer Stangroom (Inactive)
added a comment - Called Sarah at Swift (12:05) and she said she will get in contact with Craig and get back to me.
Sarah called (16:37) to say that they will attend to this now. It is on query on Swift so she just needs me to move this on and re-submit. I have done so.
I have called the park (16:43) and left a vm for Pete to call me back.
I have called the park (16:43) and left a vm for Pete to call me back.
Show
Summer Stangroom (Inactive)
added a comment - Sarah called (16:37) to say that they will attend to this now. It is on query on Swift so she just needs me to move this on and re-submit. I have done so.
I have called the park (16:43) and left a vm for Pete to call me back.
| Attachment | Email to Darren.png [ 234614 ] |
| Attachment | Email to Darren.png [ 234614 ] |
Pete called i spoke to Swift and Sarah confirmed the claim has been passed to the engineer but not scheduled yet the engineer will call Pete to confirm when he is going
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Heather Barbieri (Inactive)
added a comment - Pete called i spoke to Swift and Sarah confirmed the claim has been passed to the engineer but not scheduled yet the engineer will call Pete to confirm when he is going
Sharon from the park called (14:33) to ask for a date.
I looked on Swift and it says the w/c 04/02/19. She wondered if they would call before hand or just turn up. I said I would speak to Swift.
Called Swift (14:40) and she said they will call before hand.
Called the park (14:40) and spoke to Pete. I made him aware they will call before, but he said Swift was there last week and why couldn't they have done it then. This needs to be prioritized because the customer is very unhappy and the back end is starting to fall apart now.
Called Swift (14:45) and relayed this. She said that he should have just asked the engineer and he more than likely would have looked at it. They aren't in the area next week so they can't move the date but they are coming to actually do the work and not assess.
Called the park (15:09) and let Sharon know.
I looked on Swift and it says the w/c 04/02/19. She wondered if they would call before hand or just turn up. I said I would speak to Swift.
Called Swift (14:40) and she said they will call before hand.
Called the park (14:40) and spoke to Pete. I made him aware they will call before, but he said Swift was there last week and why couldn't they have done it then. This needs to be prioritized because the customer is very unhappy and the back end is starting to fall apart now.
Called Swift (14:45) and relayed this. She said that he should have just asked the engineer and he more than likely would have looked at it. They aren't in the area next week so they can't move the date but they are coming to actually do the work and not assess.
Called the park (15:09) and let Sharon know.
Show
Summer Stangroom (Inactive)
added a comment - Sharon from the park called (14:33) to ask for a date.
I looked on Swift and it says the w/c 04/02/19. She wondered if they would call before hand or just turn up. I said I would speak to Swift.
Called Swift (14:40) and she said they will call before hand.
Called the park (14:40) and spoke to Pete. I made him aware they will call before, but he said Swift was there last week and why couldn't they have done it then. This needs to be prioritized because the customer is very unhappy and the back end is starting to fall apart now.
Called Swift (14:45) and relayed this. She said that he should have just asked the engineer and he more than likely would have looked at it. They aren't in the area next week so they can't move the date but they are coming to actually do the work and not assess.
Called the park (15:09) and let Sharon know.
| Attachment | screenshot-1.png [ 237602 ] |
Sarah has phoned to advise Craig attended last week but the park have stuck duck tape all along the canexel strip, as soon as that is taken off it will remove all the paint, spoke to Pete at the park, the customer asked him to put it on, if the swift engineer found him on site he would have removed it, advised i would get them to re-attend, he is more then happy to remove the tape, phoned Sarah back, she will arrange for this to be booked in, they will also advise Pete on site.
Show
Claire Folland
added a comment - Sarah has phoned to advise Craig attended last week but the park have stuck duck tape all along the canexel strip, as soon as that is taken off it will remove all the paint, spoke to Pete at the park, the customer asked him to put it on, if the swift engineer found him on site he would have removed it, advised i would get them to re-attend, he is more then happy to remove the tape, phoned Sarah back, she will arrange for this to be booked in, they will also advise Pete on site.
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Attachment | screenshot-2.png [ 238256 ] |
Pete has phoned to advise he is getting his maintenance team to start removing the tape today, would like to know when swift will be attending, checked the swift system this is booked in for next week
Show
Claire Folland
added a comment - Pete has phoned to advise he is getting his maintenance team to start removing the tape today, would like to know when swift will be attending, checked the swift system this is booked in for next week
| Attachment | screenshot-3.png [ 245173 ] |
Swift engineer attended 05/03/2019. revisit required.
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Michelle Brooks (Inactive)
added a comment - Swift engineer attended 05/03/2019. revisit required.
| Attachment | screenshot-4.png [ 245176 ] |
Swift engineer attended & completed 10/4/2019
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Michelle Brooks (Inactive)
added a comment - Swift engineer attended & completed 10/4/2019
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Heather Barbieri [ heather ] | Ellie W [ temp ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Michelle Brooks [ michelle ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
4m 34s | 1 | Heather Barbieri (Inactive) | 17/Dec/18 2:54 PM | |||||
|
2d 21h 24m | 1 | Heather Barbieri (Inactive) | 20/Dec/18 12:19 PM | |||||
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60d 3h 28m | 1 | Claire Folland | 18/Feb/19 3:47 PM | |||||
|
84d 21h 12m | 1 | Michelle Brooks (Inactive) | 14/May/19 2:00 PM | |||||
|
3s | 1 | Michelle Brooks (Inactive) | 14/May/19 2:00 PM | |||||
|
6s | 1 | Michelle Brooks (Inactive) | 14/May/19 2:00 PM | |||||
|
8s | 1 | Michelle Brooks (Inactive) | 14/May/19 2:00 PM | |||||
|
37d 1h 14m | 1 | charleen sibley | 20/Jun/19 3:14 PM |
