Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:Undecided
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Plot:71
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Serial:023443H
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Manufacturer:Swift
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Model:Whistler Lodge
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Year:2017
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Size:42 x 20
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ID Number:SBH009178 SBH009264/SBH009680
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Status Colour:
Complete
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Stock_Number:33354
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Times Scheduled:3
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Park_Company:Merley Court Holiday Park
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Park_Postcode:BH21 3AA
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Park_Contact:Sandra at Shorefields
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Park_Phone:01202 881484
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Park_Code:MERL02
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Park_Key_Account:Yes
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Contact | Sandra at Shorefields | |
| Park_Postcode | BH21 3AA | |
| Park_Phone | 01202 881484 | |
| Park_Code | MERL02 | |
| Park_Key_Account | Yes | |
| Park_Address2 | Wimborne | |
| Park_City | Dorset | |
| Park_Address | Merley Court Holiday Park |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
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Heather Barbieri (Inactive)
added a comment -
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i HAVE SPOKEN TO Duncan and he has asked me to email the worksheet over and he will try and attend I have left a V/M for Leanne on 01202 865625
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Heather Barbieri (Inactive)
added a comment - i HAVE SPOKEN TO Duncan and he has asked me to email the worksheet over and he will try and attend I have left a V/M for Leanne on 01202 865625
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Assignee | Heather Barbieri [ heather ] | Claire Folland [ claire ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Assignee | Claire Folland [ claire ] | Charleen Sibley [ charleen sibley ] |
| Attachment | SKM_C224e18121716560.pdf [ 233613 ] |
| Attachment | screenshot-1.png [ 233614 ] |
Duncan called and spoke to Heather and has been and can't do anything with this. It's at max adjustment and this issue keeps happening. Swift need to re-attend to re-do the frame and door. There are gaps and can see daylight.
I have submitted to Swift. Duncan is going to see Leanne and tell her that it won't get done till after xmas.
I have submitted to Swift. Duncan is going to see Leanne and tell her that it won't get done till after xmas.
Show
Summer Stangroom (Inactive)
added a comment - - edited Duncan called and spoke to Heather and has been and can't do anything with this. It's at max adjustment and this issue keeps happening. Swift need to re-attend to re-do the frame and door. There are gaps and can see daylight.
I have submitted to Swift. Duncan is going to see Leanne and tell her that it won't get done till after xmas.
| Project | Good Will [ 10454 ] | Swift [ 10018 ] |
| Key |
|
|
| Workflow | Pre-Owned Ver 2.5 [ 213738 ] | Manufacturers ver 2.2 [ 213741 ] |
| Responsibility | Undecided [ 10040 ] | |
| Times Scheduled | 0 |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Assignee | Charleen Sibley [ charleen sibley ] | Heather Barbieri [ heather ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Heather Barbieri [ heather ] | Ellie W [ temp ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Summer Stangroom [ summer ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Manufacturer | Swift | |
| Year | 2017 |
| ID Number | SBH009178 |
| Attachment | s.png [ 233645 ] |
| Attachment | s.png [ 233645 ] |
| Attachment | Swift Submit.png [ 233646 ] |
| Attachment | Swift Rejection.png [ 233748 ] |
Swift have rejected as out of warranty. I have emailed Darren all the details and asked how he would like to proceed.
Show
Summer Stangroom (Inactive)
added a comment - Swift have rejected as out of warranty. I have emailed Darren all the details and asked how he would like to proceed.
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
| Attachment | Email to Darren.png [ 233755 ] |
Darren wanted full history and I have emailed this to him.
Show
Summer Stangroom (Inactive)
added a comment - Darren wanted full history and I have emailed this to him.
I have asked Darren on this and he said he will get back to me.
Show
Summer Stangroom (Inactive)
added a comment - I have asked Darren on this and he said he will get back to me.
Summer has advised that she has asked Darren to take this up with Swift as she feel there is an issue with the door.
Show
Debbie Bartlett (Inactive)
added a comment - Summer has advised that she has asked Darren to take this up with Swift as she feel there is an issue with the door.
I have called Sarah ref this as it has been an issue before, I will requested that they returned to park and reassess this.
Show
Debbie Bartlett (Inactive)
added a comment - I have called Sarah ref this as it has been an issue before, I will requested that they returned to park and reassess this.
| Attachment | screenshot-2.png [ 236549 ] |
| ID Number | SBH009178 | SBH009178 SBH009264 |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
Sarah has advised that I resubmit this and Swift will attend. I have resubmitted.
Show
Debbie Bartlett (Inactive)
added a comment - Sarah has advised that I resubmit this and Swift will attend. I have resubmitted.
| Assignee | Summer Stangroom [ summer ] | Ellie Jones [ ellie ] |
This was resubmitted and Swift to attend
Show
Heather Barbieri (Inactive)
added a comment - This was resubmitted and Swift to attend
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Attachment | screenshot-3.png [ 237479 ] |
| Attachment | screenshot-4.png [ 237488 ] |
| Attachment | screenshot-5.png [ 240723 ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Assignee | Ellie Jones [ ellie ] | Heather Barbieri [ heather ] |
This is still outstanding i have spoken to our engineers and they say this is a big job the patio doors need taking and and refitting to get over this issue I have resubmitted for swift to attend.
Show
Heather Barbieri (Inactive)
added a comment - This is still outstanding i have spoken to our engineers and they say this is a big job the patio doors need taking and and refitting to get over this issue I have resubmitted for swift to attend.
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Heather Barbieri [ heather ] | Ellie W [ temp ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Heather Barbieri [ heather ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Summary | Lounge Patio doors have dropped need adjusting | Lounge Patio doors have dropped they need to be taken out and refitted |
| Attachment | screenshot-6.png [ 245771 ] |
I have resubmitted this to Swift after discussing with Duncan and Steve we have attended to do a door adjustment but it is a bigger issue the doors need to be taken out and refitted
Show
Heather Barbieri (Inactive)
added a comment - I have resubmitted this to Swift after discussing with Duncan and Steve we have attended to do a door adjustment but it is a bigger issue the doors need to be taken out and refitted
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| ID Number | SBH009178 SBH009264 | SBH009178 SBH009264/SBH009680 |
Claim has been acknowledged Swift to attend
Show
Heather Barbieri (Inactive)
added a comment - Claim has been acknowledged Swift to attend
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Attachment | screenshot-7.png [ 246301 ] |
| Attachment | screenshot-8.png [ 255229 ] |
Swift engineer attended & completed 18/06/2019
Show
Michelle Brooks (Inactive)
added a comment - Swift engineer attended & completed 18/06/2019
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 2 | 3 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 18/Jun/19 | |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Heather Barbieri [ heather ] | Ellie W [ temp ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Michelle Brooks [ michelle ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
45s | 1 | Heather Barbieri (Inactive) | 17/Dec/18 4:39 PM | |||||
|
1m 8s | 1 | Heather Barbieri (Inactive) | 17/Dec/18 4:40 PM | |||||
|
4s | 1 | Heather Barbieri (Inactive) | 17/Dec/18 4:40 PM | |||||
|
4s | 1 | Heather Barbieri (Inactive) | 17/Dec/18 4:40 PM | |||||
|
4s | 1 | Heather Barbieri (Inactive) | 17/Dec/18 4:40 PM | |||||
|
2s | 1 | Summer Stangroom (Inactive) | 19/Dec/18 11:20 AM | |||||
|
43d 3h 4m | 1 | debbieb | 31/Jan/19 2:25 PM | |||||
|
10s | 3 | Heather Barbieri (Inactive) | 20/May/19 2:45 PM | |||||
|
5m 3s | 3 | Heather Barbieri (Inactive) | 20/May/19 2:50 PM | |||||
|
19d 18h 28m | 3 | Heather Barbieri (Inactive) | 23/May/19 12:57 PM | |||||
|
128d 5h 51m | 2 | Michelle Brooks (Inactive) | 20/Aug/19 4:31 PM | |||||
|
54d 19h 21m | 3 | Michelle Brooks (Inactive) | 20/Aug/19 4:32 PM | |||||
|
10s | 3 | Michelle Brooks (Inactive) | 20/Aug/19 4:32 PM | |||||
|
9s | 3 | Michelle Brooks (Inactive) | 20/Aug/19 4:32 PM | |||||
|
9s | 3 | Michelle Brooks (Inactive) | 20/Aug/19 4:32 PM | |||||
|
5s | 1 | Michelle Brooks (Inactive) | 20/Aug/19 4:32 PM |
