Details
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Type:
Roof (8 Weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Hire_or_Retail:Retail
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Serial:015750H
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Manufacturer:Swift
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Model:Bordeaux
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Year:2014
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Size:38 X 12
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ID Number:SBH009188
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Status Colour:
Complete
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Stock_Number:30124
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Times Scheduled:1
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Park_Company:Beach Park Leisure
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Park_Postcode:BN15 8LW
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Park_Phone:01903 752701
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Park_Email:moses.cooper@btinternet.com
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Park_Code:COOP17
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Park_Key_Account:No
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SLA Status:
-
SLA: Open Jobs Overdue Status:
Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
3m 58s | 1 | Summer Stangroom (Inactive) | 20/Dec/18 1:47 PM | |||||
|
3s | 1 | Summer Stangroom (Inactive) | 29/Jan/19 3:17 PM | |||||
|
44d 21h 54m | 1 | charleen sibley | 15/Mar/19 1:11 PM | |||||
|
4s | 1 | charleen sibley | 15/Mar/19 1:11 PM | |||||
|
4s | 1 | charleen sibley | 15/Mar/19 1:11 PM | |||||
|
40d 1h 29m | 2 | charleen sibley | 15/Mar/19 1:12 PM | |||||
|
1s | 1 | charleen sibley | 15/Mar/19 1:12 PM | |||||
|
66d 21h 56m | 1 | charleen sibley | 21/May/19 12:08 PM | |||||
|
1s | 1 | charleen sibley | 21/May/19 12:08 PM | |||||
|
4s | 1 | charleen sibley | 21/May/19 12:09 PM | |||||
|
4s | 1 | charleen sibley | 21/May/19 12:09 PM | |||||
|
4s | 1 | charleen sibley | 21/May/19 12:09 PM |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Charleen Sibley [ charleen sibley ] |
| Resolution | Completed [ 1 ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Charleen Sibley [ charleen sibley ] | Ellie W [ temp ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
Hide
Charleen Sibley
added a comment -
Permalink
Moses has confirmed this has all been completed by Swift.
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Charleen Sibley
added a comment - Moses has confirmed this has all been completed by Swift.
| Attachment | email to swift.png [ 241654 ] |
Racheal Emailed me to say:
Please see chassis 015750H, We are coming to assess the van W/C 08/04/2019 Once we done a full inspection we will then book this in at the earliest opportunity Once we are aware of materials required etc.
Updated Moses
Please see chassis 015750H, We are coming to assess the van W/C 08/04/2019 Once we done a full inspection we will then book this in at the earliest opportunity Once we are aware of materials required etc.
Updated Moses
Show
Charleen Sibley
added a comment - Racheal Emailed me to say:
Please see chassis 015750H, We are coming to assess the van W/C 08/04/2019 Once we done a full inspection we will then book this in at the earliest opportunity Once we are aware of materials required etc.
Updated Moses
Moses called regarding another van with an issue and asked for an update with this one. I have looked on Swift connect and still nothing on there. I have email Rachael asking her to let me know about this.
Show
Charleen Sibley
added a comment - Moses called regarding another van with an issue and asked for an update with this one. I have looked on Swift connect and still nothing on there. I have email Rachael asking her to let me know about this.
| Attachment | email from the park.png [ 240196 ] |
| Attachment | update to the park.png [ 240194 ] |
Racheal called and said that Penny has agreed to do this but she doesn't have a week commencing date as of yet but as soon as she does she will let us know. I will update the park.
Show
Charleen Sibley
added a comment - Racheal called and said that Penny has agreed to do this but she doesn't have a week commencing date as of yet but as soon as she does she will let us know. I will update the park.
Swift have come back and said:
With regards to the below email, Swift will cover this as a goodwill gesture. Would Surf be able to carry out the work?
I have emailed Darren to ask what he wants to do but I have had no reply.
So I have emailed Swift saying its out of our area so they would need to attend or arrange a contractor.
With regards to the below email, Swift will cover this as a goodwill gesture. Would Surf be able to carry out the work?
I have emailed Darren to ask what he wants to do but I have had no reply.
So I have emailed Swift saying its out of our area so they would need to attend or arrange a contractor.
Show
Charleen Sibley
added a comment - Swift have come back and said:
With regards to the below email, Swift will cover this as a goodwill gesture. Would Surf be able to carry out the work?
I have emailed Darren to ask what he wants to do but I have had no reply.
So I have emailed Swift saying its out of our area so they would need to attend or arrange a contractor.
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Assignee | Summer Stangroom [ summer ] | Charleen Sibley [ charleen sibley ] |
| Serial | 15750H | 015750H |
I have emailed Richard Ross and asked if there is anything he can do about this. Await a response. I have also updated Moses via email.
Show
Charleen Sibley
added a comment - I have emailed Richard Ross and asked if there is anything he can do about this. Await a response. I have also updated Moses via email.
I have attached the pictures to the claim and spoken to Charleen as I have a similar problem with an ABI
Show
Heather Barbieri (Inactive)
added a comment - I have attached the pictures to the claim and spoken to Charleen as I have a similar problem with an ABI
| Attachment | roof 1.jpg [ 236910 ] | |
| Attachment | roof 2.jpg [ 236911 ] | |
| Attachment | roof.jpg [ 236912 ] |
Rec pic and I have attached these to jira and emailed Heather .
Show
Lorraine Pryor (Inactive)
added a comment - - edited Rec pic and I have attached these to jira and emailed Heather .
| Attachment | 07.02.19 three pic from Moses .png [ 236909 ] |
| Attachment | screenshot-2.png [ 236908 ] |
| Attachment | screenshot-1.png [ 236906 ] |
I have spoken to Heather and we think that Photos will be needed, I said Id call Moses back to ask for some.
Spoken to Moses he confirmed that he'd sent summer pic about 2 months ago.
I asked him to email these over to me I will then forward these over to warranty .
Spoken to Moses he confirmed that he'd sent summer pic about 2 months ago.
I asked him to email these over to me I will then forward these over to warranty .
Show
Lorraine Pryor (Inactive)
added a comment - I have spoken to Heather and we think that Photos will be needed, I said Id call Moses back to ask for some.
Spoken to Moses he confirmed that he'd sent summer pic about 2 months ago.
I asked him to email these over to me I will then forward these over to warranty .
Spoke to Moses this morning to check he had received a part on another van , he asked me to chase warranty up on this one as the owner keep coming to see him every day and is very upset about this issue.
I said I will ask warranty team to chase it up, I can see that Swift have rejected this so I will speak to warranty now to ask them to speak to Swift/ Darren to see if they are willing to do anything and then update Moses.
I said I will ask warranty team to chase it up, I can see that Swift have rejected this so I will speak to warranty now to ask them to speak to Swift/ Darren to see if they are willing to do anything and then update Moses.
Show
Lorraine Pryor (Inactive)
added a comment - Spoke to Moses this morning to check he had received a part on another van , he asked me to chase warranty up on this one as the owner keep coming to see him every day and is very upset about this issue.
I said I will ask warranty team to chase it up, I can see that Swift have rejected this so I will speak to warranty now to ask them to speak to Swift/ Darren to see if they are willing to do anything and then update Moses.
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Spoke to Sarah (15:01) and she said it is out of warranty.
I will message Char.
I will message Char.
Show
Summer Stangroom (Inactive)
added a comment - - edited Spoke to Sarah (15:01) and she said it is out of warranty.
I will message Char.
Moses called (09:14) and asked for an update. He said he did see a Swift engineer last week who told him that this issue is more common abroad in the hot weather, but we haven't had any hot weather! I said that Swift have said it's out of warranty but I will be speaking to them about it today so I will get back to him later on.
Show
Summer Stangroom (Inactive)
added a comment - Moses called (09:14) and asked for an update. He said he did see a Swift engineer last week who told him that this issue is more common abroad in the hot weather, but we haven't had any hot weather! I said that Swift have said it's out of warranty but I will be speaking to them about it today so I will get back to him later on.
Rachael at Swift has rejected this? I thought the roof had at least 5-10 years warranty?
Swift aren't back until next week so will have to chase then.
Swift aren't back until next week so will have to chase then.
Show
Summer Stangroom (Inactive)
added a comment - Rachael at Swift has rejected this? I thought the roof had at least 5-10 years warranty?
Swift aren't back until next week so will have to chase then.
| Attachment | Swift Rejection.png [ 234274 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Attachment | Swift Submit.png [ 233957 ] |
| ID Number | SBH009188 |
Park emailed to report. Moses then called and spoke to Claire to make sure we had the email. She told him that we have and that we will submit.
I have submitted to Swift.
I have submitted to Swift.
Show
Summer Stangroom (Inactive)
added a comment - Park emailed to report. Moses then called and spoke to Claire to make sure we had the email. She told him that we have and that we will submit.
I have submitted to Swift.
| Attachment | Email from Park.png [ 233956 ] |
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | BN15 8LW | |
| Park_Email | moses.cooper@btinternet.com | |
| Park_Phone | 01903 752701 | |
| Park_Code | COOP17 | |
| Park_Key_Account | No | |
| Park_Address2 | 70A Brighton Road | |
| Park_City | Lancing | |
| Park_Address | Beach Park Leisure |