Swift
  1. Swift
  2. SWIFT-21357

toilet syphon is faulty replacement required

        Details

        • Type: Toilet/Shower (8 Weeks) Toilet/Shower (8 Weeks)
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Completed
        • Labels:
          None
        • Responsibility:
          Manufacturer Attending
        • Plot:
          B62
        • Hire_or_Retail:
          Retail
        • Serial:
          029724h
        • Model:
          burgundy
        • Year:
          2019
        • Size:
          28x12
        • ID Number:
          sbh009284
        • Status Colour:
          Complete Complete
        • Stock_Number:
          36124
        • Times Scheduled:
          1
        • Park_Company:
           Beer Head Caravan Park
        • Park_Postcode:
          EX12 3AH
        • Park_Phone:
          01297 21107
        • Park_Email:
          office@beer-head.com
        • Park_Code:
          BEER01
        • Park_Key_Account:
          Yes
        • SLA Status:
        1. PDF File
          SKM_C224e19032810275.pdf
          245 kB
          Marion Pratt
        1. screenshot-1.png
          287 kB
        2. screenshot-2.png
          276 kB

          Activity

          Ascending order - Click to sort in descending order
          Claire Folland created issue -
          Claire Folland made changes -
          Field Original Value New Value
          Park_Postcode EX12 3AH
          Park_Email office@beer-head.com
          Park_Phone 01297 21107
          Park_Code BEER01
          Park_Key_Account Yes
          Park_Address2 Beer Head
          Park_City Seaton
          Park_Address Beer Head Caravan Park
          Claire Folland made changes -
          Attachment screenshot-1.png [ 237221 ]
          Hide
          Permalink
          Claire Folland added a comment - - edited
          emailed to us from the park, submitted claim into swift
          Show
          Claire Folland added a comment - - edited emailed to us from the park, submitted claim into swift
          Claire Folland made changes -
          Attachment screenshot-2.png [ 237227 ]
          Claire Folland made changes -
          ID Number sbh009284
          Claire Folland made changes -
          Status Open [ 1 ] Submitted [ 10001 ]
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          Swift have authorised this claim and parts are on order
          Show
          Heather Barbieri (Inactive) added a comment - Swift have authorised this claim and parts are on order
          Heather Barbieri (Inactive) made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Heather Barbieri (Inactive) made changes -
          Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
          Claire Folland made changes -
          Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
          Plot
          Claire Folland made changes -
          Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
          Hide
          Permalink
          Claire Folland added a comment -
          received replacement cistern innards from swift, issued worksheet
          Show
          Claire Folland added a comment - received replacement cistern innards from swift, issued worksheet
          Hide
          Permalink
          Marion Pratt (Inactive) added a comment -
          PARK HAS SAID THIS HAS ALREADY BEEN DONE.

          MATT 19.3.19
          Show
          Marion Pratt (Inactive) added a comment - PARK HAS SAID THIS HAS ALREADY BEEN DONE. MATT 19.3.19
          Marion Pratt (Inactive) made changes -
          Attachment SKM_C224e19032810275.pdf [ 240877 ]
          Marion Pratt (Inactive) made changes -
          Times Scheduled 0 1
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Plot
          Marion Pratt (Inactive) made changes -
          Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
          Assignee Claire Folland [ claire ] Ellie W [ temp ]
          Claire Folland made changes -
          Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
          Claire Folland made changes -
          Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
          Assignee Ellie W [ temp ] Marion Pratt [ marion ]
          Resolution Completed [ 1 ]
          Claire Folland made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Submitted Submitted
          		14m 36s 1 Claire Folland 13/Feb/19 3:35 PM
          Submitted Submitted Acknowledged Acknowledged
          		8d 1h 3m 1 Heather Barbieri (Inactive) 21/Feb/19 4:38 PM
          Acknowledged Acknowledged Parts ordered Parts ordered
          		4s 1 Heather Barbieri (Inactive) 21/Feb/19 4:38 PM
          Parts ordered Parts ordered Parts Recieved Parts Recieved
          		6d 21h 11m 1 Claire Folland 28/Feb/19 1:50 PM
          Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
          		1s 1 Claire Folland 28/Feb/19 1:50 PM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		27d 21h 30m 1 Marion Pratt (Inactive) 28/Mar/19 11:21 AM
          Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
          		2s 1 Marion Pratt (Inactive) 28/Mar/19 11:21 AM
          Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
          		7d 2h 59m 1 Claire Folland 04/Apr/19 3:20 PM
          Awaiting Payment Awaiting Payment Resolved Resolved
          		3s 1 Claire Folland 04/Apr/19 3:20 PM
          Resolved Resolved Complete Complete
          		4s 1 Claire Folland 04/Apr/19 3:20 PM

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              Dates

              • Due:
                Created:
                Updated:
                Resolved: