Details
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Type:
Kitchen Cupboards (8 Weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:Undecided
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Plot:52
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Serial:014174H
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Manufacturer:Swift
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Model:Chamonix
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Year:2014
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Size:39 X 12
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ID Number:SBH009146 /SBH010230
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Status Colour:
Complete
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Stock_Number:31081
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Times Scheduled:2
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Park_Company:Riverside Holiday Park
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Park_Postcode:TR8 4PE
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Park_Phone:01637 873617
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Park_Email:info@riversideholidaypark.co.uk
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Park_Code:RIVE14
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Additional Contact Details:
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Park_Key_Account:No
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SLA Status:
-
SLA: Open Jobs Overdue Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | TR8 4PE | |
| Park_Email | info@riversideholidaypark.co.uk | |
| Park_Phone | 01637 873617 | |
| Park_Code | RIVE14 | |
| Park_Key_Account | No | |
| Park_Address2 | Gwills Lane | |
| Park_City | Newquay | |
| Park_Address | Riverside Holiday Park |
| Attachment | Email from Park.png [ 232539 ] |
| Attachment | Email from Park.png [ 232540 ] |
| Attachment | Email from Park.png [ 232541 ] |
| Attachment | Cupboard 1.PNG [ 232542 ] | |
| Attachment | Cupboard 2.PNG [ 232543 ] | |
| Attachment | Cupboard 3.PNG [ 232544 ] | |
| Attachment | Cupboard 4.PNG [ 232545 ] | |
| Attachment | Cupboard 5.PNG [ 232546 ] | |
| Attachment | Cupboard 6.PNG [ 232547 ] | |
| Attachment | Cupboard 7.PNG [ 232548 ] | |
| Attachment | Cupboard 8.PNG [ 232549 ] | |
| Attachment | Cupboard 9.PNG [ 232550 ] |
| Attachment | Email to Park.png [ 232554 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Attachment | Email from Park.png [ 232689 ] |
| Summary | Some kitchen cupboard doors are delaminating. | All kitchen cupboard doors and drawers are delaminating (even the F/F and boiler doors). |
Park emailed with info needed. I have emailed them back and I need to speak to Sarah about fitting and getting paid etc with regards to the new supplier.
Spoke to Sarah (12:17) and they aren't doing the 5 year warranty anymore. That rule came in 2 years ago and the new supplier aren't doing any warranty. But Swift are going to be doing labour and parts for 3 years like their warranty. Swift are having to buy the parts themselves, so it's only 3 years now.
With this one, although it's over 3 years. she will buy the parts for us but we will have to fit as good will. I have submitted.
Spoke to Sarah (12:17) and they aren't doing the 5 year warranty anymore. That rule came in 2 years ago and the new supplier aren't doing any warranty. But Swift are going to be doing labour and parts for 3 years like their warranty. Swift are having to buy the parts themselves, so it's only 3 years now.
With this one, although it's over 3 years. she will buy the parts for us but we will have to fit as good will. I have submitted.
Show
Summer Stangroom (Inactive)
added a comment - - edited Park emailed with info needed. I have emailed them back and I need to speak to Sarah about fitting and getting paid etc with regards to the new supplier.
Spoke to Sarah (12:17) and they aren't doing the 5 year warranty anymore. That rule came in 2 years ago and the new supplier aren't doing any warranty. But Swift are going to be doing labour and parts for 3 years like their warranty. Swift are having to buy the parts themselves, so it's only 3 years now.
With this one, although it's over 3 years. she will buy the parts for us but we will have to fit as good will. I have submitted.
| Plot | 52 | |
| Additional Contact Details |
Owners: Mr & Mrs G Thomas
Date of Sale: 7th April 2015. |
| ID Number | SBH009146 |
| Attachment | Swift PER.png [ 232704 ] |
| Attachment | Swift Submit.png [ 232705 ] |
| Summary | All kitchen cupboard doors and drawers are delaminating (even the F/F and boiler doors). | All kitchen cupboard doors and drawers are delaminating (even the F/F and boiler doors). Swift to provide parts as GW and Surf Bay to fit parts as GW. |
| Attachment | Swift Parts Order.png [ 233026 ] |
Swift have auth and parts on order. I have changed to GW.
Show
Summer Stangroom (Inactive)
added a comment - Swift have auth and parts on order. I have changed to GW.
| Project | Swift [ 10018 ] | Good Will [ 10454 ] |
| Key |
|
|
| Workflow | Manufacturers ver 2.2 [ 213503 ] | Pre-Owned Ver 2.5 [ 213642 ] |
| Status | Submitted [ 10001 ] | Parts ordered [ 3 ] |
| Responsibility | RTM [ 10043 ] | |
| Times Scheduled | 0 | |
| Hire_or_Retail | Retail [ 10251 ] |
3 of 13 doors have come in. I have done labels for them.
Show
Summer Stangroom (Inactive)
added a comment - 3 of 13 doors have come in. I have done labels for them.
We have received 7 more doors today meaning that we are missing 3. I spoke to Sarah at Swift (16:04) and she looked into this and said that on the first order we should have had 5 and not 3 and the rest this week. She said we need to look into what doors we have and then see what's missing.
I will try and look into this.
I will try and look into this.
Show
Summer Stangroom (Inactive)
added a comment - We have received 7 more doors today meaning that we are missing 3. I spoke to Sarah at Swift (16:04) and she looked into this and said that on the first order we should have had 5 and not 3 and the rest this week. She said we need to look into what doors we have and then see what's missing.
I will try and look into this.
Summer has advised me that she will look at this today.
Show
Debbie Bartlett (Inactive)
added a comment - Summer has advised me that she will look at this today.
So we are meant to have 17 doors altogether. When we received 3 doors on 21st December, we actually received 5 as in 2 packages there were 2 together. So in December we received sizes 570x262 X2, 570x352 X2, and 1095x596 X1.
So yesterday we have received all the other 12. So we now have all cupboard doors.
I have labelled and worksheet issued.
So yesterday we have received all the other 12. So we now have all cupboard doors.
I have labelled and worksheet issued.
Show
Summer Stangroom (Inactive)
added a comment - So we are meant to have 17 doors altogether. When we received 3 doors on 21st December, we actually received 5 as in 2 packages there were 2 together. So in December we received sizes 570x262 X2, 570x352 X2, and 1095x596 X1.
So yesterday we have received all the other 12. So we now have all cupboard doors.
I have labelled and worksheet issued.
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Assignee | Summer Stangroom [ summer ] | Claire Folland [ claire ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Assignee | Claire Folland [ claire ] | Charleen Sibley [ charleen sibley ] |
| Attachment | Worksheet.png [ 234693 ] |
| Assignee | Charleen Sibley [ charleen sibley ] | Stephi Plant [ stephi ] |
Park have requested for more doors that should have been ordered in April Claire and I have found
1 x 490 x 195 1 x 490 x1625 1 x 245x 570
1 x 490 x 195 1 x 490 x1625 1 x 245x 570
Show
Heather Barbieri (Inactive)
added a comment - Park have requested for more doors that should have been ordered in April Claire and I have found
1 x 490 x 195 1 x 490 x1625 1 x 245x 570
| Attachment | CCF02102019_00004.jpg [ 258893 ] |
Park phoned to say they have had the customer in to advise alot of the doors have still not been done, park are shocked that they have not chased this before, they remember Matt attending several months ago.checked through all our notes, can not see what matt has done, phoned Steve to see if he can call in, he has called in and made a list of doors required, apologised to the park, advised matt did not bring his worksheet back, we will get doors put on order, they are happy with this
Show
Claire Folland
added a comment - Park phoned to say they have had the customer in to advise alot of the doors have still not been done, park are shocked that they have not chased this before, they remember Matt attending several months ago.checked through all our notes, can not see what matt has done, phoned Steve to see if he can call in, he has called in and made a list of doors required, apologised to the park, advised matt did not bring his worksheet back, we will get doors put on order, they are happy with this
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Assignee | Stephi Plant [ stephi ] | Summer Stangroom [ summer ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Attachment | screenshot-1.png [ 258898 ] |
| Project | Good Will [ 10454 ] | Swift [ 10018 ] |
| Key |
|
|
| Workflow | Pre-Owned Ver 2.5 [ 213642 ] | Manufacturers ver 2.2 [ 221123 ] |
| Status | Awaiting Quote [ 10006 ] | Open [ 1 ] |
| Reporter | Summer Stangroom [ summer ] | Claire Folland [ claire ] |
| Responsibility | Undecided [ 10040 ] | |
| Assignee | Summer Stangroom [ summer ] | Charleen Sibley [ charleen sibley ] |
| Times Scheduled | 1 | 0 |
| Attachment | screenshot-2.png [ 261297 ] |
| Attachment | screenshot-3.png [ 261298 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| ID Number | SBH009146 | SBH009146 /SBH010230 |
| Attachment | screenshot-4.png [ 261300 ] |
| Attachment | screenshot-5.png [ 261301 ] |
| Attachment | screenshot-6.png [ 261302 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
D22165/1 28/10/19 SBH006330 SBH010230 SWIFT - 23063
sw23063 014174H 1 9846821 DOOR 210x539 ES5193 DARK CREAM Goods on Order 09/12/19 waiting
D22165/1 28/10/19 SBH006330 SBH010230 SWIFT - 23063
sw23063 014174H 1 1711527 DOOR 1095x596 ES03284 GLOSS IVORY In Stock 25/11/19 waiting
RECEIVED
1 X 1711529, 1 X 1711530, 1 X 1711651, 2 X 1711711, 1 X 1711651, 2 X 1711703 i HAVE ISSUED A WORKSHEET AND IF WE ARE IN THE AREA WE WILL DO WHAT WE CAN
sw23063 014174H 1 9846821 DOOR 210x539 ES5193 DARK CREAM Goods on Order 09/12/19 waiting
D22165/1 28/10/19 SBH006330 SBH010230 SWIFT - 23063
sw23063 014174H 1 1711527 DOOR 1095x596 ES03284 GLOSS IVORY In Stock 25/11/19 waiting
RECEIVED
1 X 1711529, 1 X 1711530, 1 X 1711651, 2 X 1711711, 1 X 1711651, 2 X 1711703 i HAVE ISSUED A WORKSHEET AND IF WE ARE IN THE AREA WE WILL DO WHAT WE CAN
Show
Heather Barbieri (Inactive)
added a comment - D22165/1 28/10/19 SBH006330 SBH010230 SWIFT - 23063
sw23063 014174H 1 9846821 DOOR 210x539 ES5193 DARK CREAM Goods on Order 09/12/19 waiting
D22165/1 28/10/19 SBH006330 SBH010230 SWIFT - 23063
sw23063 014174H 1 1711527 DOOR 1095x596 ES03284 GLOSS IVORY In Stock 25/11/19 waiting
RECEIVED
1 X 1711529, 1 X 1711530, 1 X 1711651, 2 X 1711711, 1 X 1711651, 2 X 1711703 i HAVE ISSUED A WORKSHEET AND IF WE ARE IN THE AREA WE WILL DO WHAT WE CAN
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Assignee | Charleen Sibley [ charleen sibley ] | Summer Stangroom [ summer ] |
1 x 1711527 door gloss Ivory received I have labelled and placed on the rack FAO Steve
Show
Heather Barbieri (Inactive)
added a comment - 1 x 1711527 door gloss Ivory received I have labelled and placed on the rack FAO Steve
| Assignee | Summer Stangroom [ summer ] | Heather Barbieri [ heather ] |
| Attachment | screenshot-7.png [ 265091 ] |
Steve attended but all the replacement doors are wrong, they are the wrong colour, he has worked out part numbers we require, put a fresh claim into swift
Show
Claire Folland
added a comment - Steve attended but all the replacement doors are wrong, they are the wrong colour, he has worked out part numbers we require, put a fresh claim into swift
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Assignee | Heather Barbieri [ heather ] | Summer Stangroom [ summer ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Parts on reorder [ 10009 ] |
| Attachment | screenshot-8.png [ 265177 ] |
1 x 1711527 door has arrived i have issued a worksheet and placed on the rack
Show
Heather Barbieri (Inactive)
added a comment - 1 x 1711527 door has arrived i have issued a worksheet and placed on the rack
1 x 9846821 received I have placed on the rack
Show
Heather Barbieri (Inactive)
added a comment - 1 x 9846821 received I have placed on the rack
received
2 x 1714237 door 570 x 352
1 x 1711530 door 1620 x 492
2 x 1714239 door 1714239
1 x 1714228 door 570 x 296
1 x 1714229 door 570 x 246
2 x 1714237 door 570 x 352
1 x 1711530 door 1620 x 492
2 x 1714239 door 1714239
1 x 1714228 door 570 x 296
1 x 1714229 door 570 x 246
Show
Heather Barbieri (Inactive)
added a comment - received
2 x 1714237 door 570 x 352
1 x 1711530 door 1620 x 492
2 x 1714239 door 1714239
1 x 1714228 door 570 x 296
1 x 1714229 door 570 x 246
| Attachment | screenshot-9.png [ 267287 ] |
| Attachment | CCF_000023.pdf [ 268655 ] |
Steve attended 15-1-20, he managed to fit all doors apart from one, 1 door required 210x540 door above microwave mushroom, re-ordered with swift
Show
Claire Folland
added a comment - Steve attended 15-1-20, he managed to fit all doors apart from one, 1 door required 210x540 door above microwave mushroom, re-ordered with swift
| Attachment | screenshot-10.png [ 268659 ] |
Door received 210 x 539 1714925 I have issued a worksheet and placed on the rack
Show
Heather Barbieri (Inactive)
added a comment - Door received 210 x 539 1714925 I have issued a worksheet and placed on the rack
| Attachment | screenshot-11.png [ 271039 ] |
parts received I have issued a worksheet and placed on the rack
Show
Heather Barbieri (Inactive)
added a comment - parts received I have issued a worksheet and placed on the rack
| Status | Parts on reorder [ 10009 ] | Parts Recieved [ 10003 ] |
| Assignee | Summer Stangroom [ summer ] | Heather Barbieri [ heather ] |
| Plot | ||
| Parts in | 18/Feb/20 4:16 PM |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Attachment | screenshot-12.png [ 271041 ] |
Completed by Tom J 25/02/2020
Show
Michelle Brooks (Inactive)
added a comment - Completed by Tom J 25/02/2020
| Attachment | SKM_C224e20030310144.pdf [ 272525 ] |
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 25/Feb/20 | |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Heather Barbieri [ heather ] | Ellie W [ temp ] |
SWIFT INVOICE FOR DOOR = £24.51
Show
Claire Folland
added a comment - SWIFT INVOICE FOR DOOR = £24.51
| Attachment | SKM_C224e20030513145.pdf [ 273119 ] |
| Attachment | screenshot-13.png [ 273120 ] |
ZERO INVOICE
Show
Claire Folland
added a comment - ZERO INVOICE
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Invoice Number | Z09146 |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Michelle Brooks [ michelle ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Assignee | Michelle Brooks [ michelle ] | Charleen Sibley [ charleen sibley ] |
487130
Show
Charleen Sibley
added a comment - 487130
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
4d 5h 20m | 1 | Summer Stangroom (Inactive) | 10/Dec/18 2:51 PM | |||||
|
30d 44m | 1 | Summer Stangroom (Inactive) | 09/Jan/19 3:35 PM | |||||
|
3s | 1 | Claire Folland | 02/Oct/19 11:50 AM | |||||
|
1s | 1 | Claire Folland | 02/Oct/19 11:50 AM | |||||
|
2s | 1 | Claire Folland | 02/Oct/19 11:50 AM | |||||
|
15d 4h 46m | 1 | Claire Folland | 17/Oct/19 4:36 PM | |||||
|
6d 17h 18m | 2 | Heather Barbieri (Inactive) | 24/Oct/19 9:49 AM | |||||
|
2d 4h 11m | 1 | Heather Barbieri (Inactive) | 26/Oct/19 2:01 PM | |||||
|
17d 22h 3m | 1 | Heather Barbieri (Inactive) | 13/Nov/19 11:04 AM | |||||
|
6s | 1 | Claire Folland | 02/Dec/19 2:35 PM | |||||
|
78d 1h 41m | 1 | Heather Barbieri (Inactive) | 18/Feb/20 4:17 PM | |||||
|
3m 6s | 2 | Heather Barbieri (Inactive) | 18/Feb/20 4:17 PM | |||||
|
298d 18h 17m | 3 | Michelle Brooks (Inactive) | 03/Mar/20 11:53 AM | |||||
|
24s | 1 | Michelle Brooks (Inactive) | 03/Mar/20 11:53 AM | |||||
|
9d 1h 12m | 1 | Claire Folland | 12/Mar/20 1:05 PM | |||||
|
323d 2h 28m | 1 | charleen sibley | 29/Jan/21 3:34 PM | |||||
|
20d 18h 26m | 1 | charleen sibley | 19/Feb/21 10:01 AM |
I have emailed to park back asking for an exact list of which are delaminating, the owners name, dos and plot.