Swift
  1. Swift
  2. SWIFT-23077

Freezer is icing up terribly in the top left corner due to door not closing properly - Doors bowed and pulling internal seal at corners to not seal correctly.

        Details

        • Type: Fridges/Freezers (2 Weeks) Fridges/Freezers (2 Weeks)
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Completed
        • Labels:
          None
        • Responsibility:
          SurfBay Attending
        • Plot:
          5
        • Hire_or_Retail:
          Retail
        • Serial:
          029744H
        • Manufacturer:
          Swift
        • Model:
          Burgundy
        • Year:
          2018
        • Size:
          32x12
        • ID Number:
          SBH010268 & SBH010244/SBH010328
        • Status Colour:
          Complete Complete
        • Stock_Number:
          36244
        • Times Scheduled:
          2
        • Park_Company:
           Home Farm Holiday Centre - Dibby
        • Park_Postcode:
          TA4 4DP
        • Park_Phone:
          01984 632487
        • Park_Email:
          homefarmholidaycentre@gmail.com dib@homefarmholidaycentre.co.uk
        • Park_Code:
          HOME02
        • Park_Key_Account:
          Yes
        • SLA Status:
        • SLA: Open Jobs Overdue Status:

          Description

          2 DOORS FOR THE FTIDGE FREEZER ORDERED
          1. PDF File
            SKM_C224e19110915270.pdf
            36 kB
            Heather Barbieri
          1. 029744H Freezer door.jpg
            2.05 MB
          2. 029744H Freezer ice.jpg
            30 kB
          3. fridge freezer.jpg
            30 kB
          4. IMG_1410.JPG
            58 kB
          5. IMG_1411.JPG
            84 kB
          6. IMG_1413.JPG
            145 kB
          7. IMG_1438.JPG
            143 kB
          8. screenshot-1.png
            311 kB
          9. screenshot-2.png
            225 kB
          10. screenshot-3.png
            334 kB
          11. screenshot-4.png
            325 kB
          12. screenshot-5.png
            325 kB
          13. screenshot-6.png
            181 kB
          14. screenshot-7.png
            248 kB
          15. screenshot-8.png
            254 kB

            Activity

            Ascending order - Click to sort in descending order
            Stephi Plant (Inactive) created issue -
            Stephi Plant (Inactive) made changes -
            Field Original Value New Value
            Park_Postcode TA4 4DP
            Park_Email homefarmholidaycentre@gmail.com dib@homefarmholidaycentre.co.uk
            Park_Phone 01984 632487
            Park_Code HOME02
            Park_Key_Account Yes
            Park_Address2 St Audries Bay
            Park_City Nr Williton
            Park_Address Home Farm Holiday Centre
            Stephi Plant (Inactive) made changes -
            Attachment 029744H Freezer ice.jpg [ 261161 ]
            Attachment 029744H Freezer door.jpg [ 261162 ]
            Hide
            Permalink
            Stephi Plant (Inactive) added a comment - - edited
            Reported via email by Dibby @ park. Have submitted to Swift and sent a parts enquiry.
            Show
            Stephi Plant (Inactive) added a comment - - edited Reported via email by Dibby @ park. Have submitted to Swift and sent a parts enquiry.
            Stephi Plant (Inactive) made changes -
            Attachment screenshot-1.png [ 261165 ]
            Hide
            Permalink
            Heather Barbieri (Inactive) added a comment -
            I have spoken to Rachael at Swift and she has asked if we can go and see if the door can be adjusted in the first instance before ordering a door
            Show
            Heather Barbieri (Inactive) added a comment - I have spoken to Rachael at Swift and she has asked if we can go and see if the door can be adjusted in the first instance before ordering a door
            Heather Barbieri (Inactive) made changes -
            Status Open [ 1 ] Submitted [ 10001 ]
            Heather Barbieri (Inactive) made changes -
            Status Submitted [ 10001 ] Acknowledged [ 10005 ]
            Heather Barbieri (Inactive) made changes -
            Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
            Assignee Stephi Plant [ stephi ] Adrienne Barwell [ adrienne ]
            Heather Barbieri (Inactive) made changes -
            Attachment screenshot-2.png [ 261452 ]
            Hide
            Permalink
            Heather Barbieri (Inactive) added a comment -
            details provide by the park
            Show
            Heather Barbieri (Inactive) added a comment - details provide by the park
            Heather Barbieri (Inactive) made changes -
            Attachment fridge freezer.jpg [ 261547 ]
            Michelle Brooks (Inactive) made changes -
            Attachment screenshot-3.png [ 261715 ]
            Michelle Brooks (Inactive) made changes -
            ID Number SBH010268 & SBH010244
            Hide
            Permalink
            Michelle Brooks (Inactive) added a comment -
            I have opened new claim (SBH010268) as per the worksheet returned by Tom, I have raised a Part Enquiry & submitted to Swift.
            Show
            Michelle Brooks (Inactive) added a comment - I have opened new claim (SBH010268) as per the worksheet returned by Tom, I have raised a Part Enquiry & submitted to Swift.
            Michelle Brooks (Inactive) made changes -
            Attachment IMG_1410.JPG [ 261716 ]
            Attachment IMG_1411.JPG [ 261717 ]
            Attachment IMG_1413.JPG [ 261718 ]
            Attachment IMG_1438.JPG [ 261719 ]
            Michelle Brooks (Inactive) made changes -
            Summary Freezer is icing up terribly in the top left corner due to door not closing properly. Freezer is icing up terribly in the top left corner due to door not closing properly - Doors bowed and pulling internal seal at corners to not seal correctly.
            Hide
            Permalink
            Heather Barbieri (Inactive) added a comment -
            tOM ATTENDED AND NEEDS TWO NEW DOORS
            1 X 597 X 1096
            1 X 597 X 716

            AS THEY HAVE BOWED
            Show
            Heather Barbieri (Inactive) added a comment - tOM ATTENDED AND NEEDS TWO NEW DOORS 1 X 597 X 1096 1 X 597 X 716 AS THEY HAVE BOWED
            Hide
            Permalink
            Heather Barbieri (Inactive) added a comment -
            PARTS TO BE ORDERED
            Show
            Heather Barbieri (Inactive) added a comment - PARTS TO BE ORDERED
            Heather Barbieri (Inactive) made changes -
            Attachment SKM_C224e19110915270.pdf [ 262937 ]
            Heather Barbieri (Inactive) made changes -
            Attachment screenshot-4.png [ 262940 ]
            Heather Barbieri (Inactive) made changes -
            Times Scheduled 0 1
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
            Plot
            Heather Barbieri (Inactive) made changes -
            Status Engineer Scheduled [ 10000 ] Parts on reorder [ 10009 ]
            Description 2 DOORS FOR THE FTIDGE FREEZER ORDERED
            Heather Barbieri (Inactive) made changes -
            Attachment screenshot-5.png [ 262941 ]
            Heather Barbieri (Inactive) made changes -
            ID Number SBH010268 & SBH010244 SBH010268 & SBH010244/SBH010328
            Claire Folland made changes -
            Attachment screenshot-6.png [ 263137 ]
            Hide
            Permalink
            Heather Barbieri (Inactive) added a comment - - edited
            both doors received I have labelled and placed on the rack worksheet printed
            Show
            Heather Barbieri (Inactive) added a comment - - edited both doors received I have labelled and placed on the rack worksheet printed
            Heather Barbieri (Inactive) made changes -
            Status Parts on reorder [ 10009 ] Parts Recieved [ 10003 ]
            Plot
            Parts in 04/Dec/19 10:45 AM
            Heather Barbieri (Inactive) made changes -
            Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
            Heather Barbieri (Inactive) made changes -
            Attachment screenshot-7.png [ 265262 ]
            Heather Barbieri (Inactive) made changes -
            Attachment screenshot-8.png [ 265263 ]
            Hide
            Permalink
            Heather Barbieri (Inactive) added a comment -
            Tom has replaced the doors but the customer is still not happy that the freezer is completely sealed and has requested a new freezer
            Show
            Heather Barbieri (Inactive) added a comment - Tom has replaced the doors but the customer is still not happy that the freezer is completely sealed and has requested a new freezer
            Heather Barbieri (Inactive) made changes -
            Times Scheduled 1 2
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
            Assignee Adrienne Barwell [ adrienne ] Heather Barbieri [ heather ]
            Plot
            Heather Barbieri (Inactive) made changes -
            Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
            Assignee Heather Barbieri [ heather ] Ellie W [ temp ]
            Heather Barbieri (Inactive) made changes -
            Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
            Heather Barbieri (Inactive) made changes -
            Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
            Assignee Ellie W [ temp ] Heather Barbieri [ heather ]
            Resolution Completed [ 1 ]
            Heather Barbieri (Inactive) made changes -
            Status Resolved [ 5 ] Complete [ 6 ]
            Hide
            Permalink
            Charleen Sibley added a comment -
            485210
            Show
            Charleen Sibley added a comment - 485210
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open Submitted Submitted
            		2d 20h 54m 1 Heather Barbieri (Inactive) 25/Oct/19 10:12 AM
            Submitted Submitted Acknowledged Acknowledged
            		7s 1 Heather Barbieri (Inactive) 25/Oct/19 10:12 AM
            Acknowledged Acknowledged Worksheet Issued Worksheet Issued
            		9m 36s 1 Heather Barbieri (Inactive) 25/Oct/19 10:21 AM
            Engineer Scheduled Engineer Scheduled Parts on reorder Parts on reorder
            		16s 1 Heather Barbieri (Inactive) 09/Nov/19 3:24 PM
            Parts on reorder Parts on reorder Parts Recieved Parts Recieved
            		24d 19h 21m 1 Heather Barbieri (Inactive) 04/Dec/19 10:46 AM
            Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
            		3s 1 Heather Barbieri (Inactive) 04/Dec/19 10:46 AM
            Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
            		50d 7h 42m 2 Heather Barbieri (Inactive) 08/Jan/20 12:26 PM
            Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
            		7s 1 Heather Barbieri (Inactive) 08/Jan/20 12:26 PM
            Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
            		5s 1 Heather Barbieri (Inactive) 08/Jan/20 12:26 PM
            Awaiting Payment Awaiting Payment Resolved Resolved
            		6s 1 Heather Barbieri (Inactive) 08/Jan/20 12:26 PM
            Resolved Resolved Complete Complete
            		11s 1 Heather Barbieri (Inactive) 08/Jan/20 12:26 PM

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                Dates

                • Created:
                  Updated:
                  Resolved: