Details

    • Type: Electrical Faults (2 Weeks) Electrical Faults (2 Weeks)
    • Status: Complete
    • Priority: Normal Normal
    • Resolution: Completed
    • Labels:
      None
    • Plot:
      ?
    • Serial:
      032461h
    • Manufacturer:
      SWIFT
    • Model:
      burgundy
    • Size:
      32 X 12
    • ID Number:
      SBH010605
    • PRN:
      1726211
    • Status Colour:
      Complete Complete
    • Stock_Number:
      36813
    • Times Scheduled:
      1
    • Park_Company:
       Sandy Glade Caravan Park - DO NOT SEND PARTS DIRECT TO SITE
    • Park_Postcode:
      TA8 2QX
    • Park_Contact:
      Russell Midgley
    • Park_Phone:
      01278 751271 / Michael Taylor: 07856 903832
    • Park_Email:
      sandyglade-rec@jfhols.co.uk
    • Park_Code:
      SAND03
    • Park_Key_Account:
      Yes
    • SLA Status:
    1. CCF_000119.pdf
      455 kB
      Heather Barbieri
    2. SKM_C224e20070911250_0034.pdf
      26 kB
      Charleen Sibley
    1. screenshot-1.png
      215 kB
    2. screenshot-2.png
      372 kB
    3. screenshot-3.png
      324 kB
    4. screenshot-4.png
      302 kB
    5. screenshot-5.png
      306 kB

      Activity

      Heather Barbieri (Inactive) created issue -
      Heather Barbieri (Inactive) made changes -
      Field Original Value New Value
      Park_Contact Russell Midgley
      Park_Postcode TA8 2QX
      Park_Email sandyglade-rec@jfhols.co.uk
      Park_Phone 01278 751271 / Michael Taylor: 07856 903832
      Park_Code SAND03
      Park_Key_Account Yes
      Park_Address2 Coast Road
      Park_City Berrow
      Park_Address Sandy Glade Caravan Park
      Hide
      Heather Barbieri (Inactive) added a comment -
      pARK ARE COMMISSIONING THIS CARAVAN AND HIGHLIGHTED THE SHAVER SOCKLET IS BUZZING I HAVE ISSUED A WORKSHEET FOR TOM TO HAVE A LOOK AND SEE WHAT NEEDS TO BE DONE
      Show
      Heather Barbieri (Inactive) added a comment - pARK ARE COMMISSIONING THIS CARAVAN AND HIGHLIGHTED THE SHAVER SOCKLET IS BUZZING I HAVE ISSUED A WORKSHEET FOR TOM TO HAVE A LOOK AND SEE WHAT NEEDS TO BE DONE
      Heather Barbieri (Inactive) made changes -
      Attachment screenshot-1.png [ 269319 ]
      Heather Barbieri (Inactive) made changes -
      Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
      Manufacturer SWIFT
      Heather Barbieri (Inactive) made changes -
      Status Quotation supplied [ 10007 ] Quotation accepted [ 10008 ]
      Heather Barbieri (Inactive) made changes -
      Attachment screenshot-2.png [ 269999 ]
      Hide
      Heather Barbieri (Inactive) added a comment -
      I have raised a per for shaver socket and light as swift system just shows a socket
      Show
      Heather Barbieri (Inactive) added a comment - I have raised a per for shaver socket and light as swift system just shows a socket
      Debbie Bartlett (Inactive) made changes -
      Attachment screenshot-3.png [ 270064 ]
      Debbie Bartlett (Inactive) made changes -
      Attachment screenshot-4.png [ 270065 ]
      Debbie Bartlett (Inactive) made changes -
      Assignee Heather Barbieri [ heather ] Debbie Bartlett [ debbieb ]
      Hide
      Debbie Bartlett (Inactive) added a comment - - edited
      Swift have responded with

      Please submit a technical inquiry. I have done this, awaiting a response.
      Show
      Debbie Bartlett (Inactive) added a comment - - edited Swift have responded with Please submit a technical inquiry. I have done this, awaiting a response.
      Hide
      Heather Barbieri (Inactive) added a comment -
      Received response I will submitt to SWIFT
      Show
      Heather Barbieri (Inactive) added a comment - Received response I will submitt to SWIFT
      Heather Barbieri (Inactive) made changes -
      Project Good Will [ 10454 ] Swift [ 10018 ]
      Key GW-8252 SWIFT-23838
      Workflow Pre-Owned Ver 2.5 [ 223079 ] Manufacturers ver 2.2 [ 223459 ]
      Status Quotation accepted [ 10008 ] Open [ 1 ]
      Hide
      Heather Barbieri (Inactive) added a comment -
      I have submitted with part number 1726211
      Show
      Heather Barbieri (Inactive) added a comment - I have submitted with part number 1726211
      Heather Barbieri (Inactive) made changes -
      Status Open [ 1 ] Submitted [ 10001 ]
      ID Number SBH010605
      Heather Barbieri (Inactive) made changes -
      Attachment CCF_000119.pdf [ 270843 ]
      Heather Barbieri (Inactive) made changes -
      Attachment screenshot-5.png [ 270946 ]
      Hide
      Heather Barbieri (Inactive) added a comment -
      Swift have authorised this claim and parts on order
      Show
      Heather Barbieri (Inactive) added a comment - Swift have authorised this claim and parts on order
      Heather Barbieri (Inactive) made changes -
      Status Submitted [ 10001 ] Acknowledged [ 10005 ]
      Heather Barbieri (Inactive) made changes -
      Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
      Michelle Brooks (Inactive) made changes -
      Assignee Debbie Bartlett [ debbieb ] Claire Folland [ claire ]
      Michelle Brooks (Inactive) made changes -
      Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
      Assignee Debbie Bartlett [ debbieb ] Claire Folland [ claire ]
      Plot
      PRN 1726211
      Parts in 06/Mar/20 2:49 PM
      Michelle Brooks (Inactive) made changes -
      Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
      Assignee Claire Folland [ claire ] Michelle Brooks [ michelle ]
      Hide
      Michelle Brooks (Inactive) added a comment -
      Parts have arrived, worksheet issued, parts labelled and placed on rack.
      Show
      Michelle Brooks (Inactive) added a comment - Parts have arrived, worksheet issued, parts labelled and placed on rack.
      Hide
      Charleen Sibley added a comment -
      completed by duncan 30.6.20
      Show
      Charleen Sibley added a comment - completed by duncan 30.6.20
      Charleen Sibley made changes -
      Attachment SKM_C224e20070911250_0034.pdf [ 276615 ]
      Charleen Sibley made changes -
      Times Scheduled 1
      Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
      Assignee Charleen Sibley [ charleen sibley ] Michelle Brooks [ michelle ]
      Plot
      Charleen Sibley made changes -
      Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
      Assignee Michelle Brooks [ michelle ] Ellie W [ temp ]
      Hide
      Charleen Sibley added a comment -
      484775
      Show
      Charleen Sibley added a comment - 484775
      Charleen Sibley made changes -
      Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
      Invoice Number 484775
      Claire Folland made changes -
      Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
      Assignee Ellie W [ temp ] Charleen Sibley [ charleen sibley ]
      Resolution Completed [ 1 ]
      Claire Folland made changes -
      Status Resolved [ 5 ] Complete [ 6 ]
      Transition Time In Source Status Execution Times Last Executer Last Execution Date
      Awaiting Quote Awaiting Quote Quotation supplied Quotation supplied
      11m 42s 1 Heather Barbieri (Inactive) 28/Jan/20 12:57 PM
      Quotation supplied Quotation supplied Quotation accepted Quotation accepted
      5s 1 Heather Barbieri (Inactive) 28/Jan/20 12:57 PM
      Quotation accepted Quotation accepted Open Open
      18d 2h 8m 1 Heather Barbieri (Inactive) 15/Feb/20 3:05 PM
      Open Open Submitted Submitted
      5m 34s 1 Heather Barbieri (Inactive) 15/Feb/20 3:11 PM
      Submitted Submitted Acknowledged Acknowledged
      2d 21h 21m 1 Heather Barbieri (Inactive) 18/Feb/20 12:32 PM
      Acknowledged Acknowledged Parts ordered Parts ordered
      4s 1 Heather Barbieri (Inactive) 18/Feb/20 12:32 PM
      Parts ordered Parts ordered Parts Recieved Parts Recieved
      17d 2h 16m 1 Michelle Brooks (Inactive) 06/Mar/20 2:49 PM
      Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
      1m 44s 1 Michelle Brooks (Inactive) 06/Mar/20 2:51 PM
      Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
      125d 19h 45m 1 charleen sibley 10/Jul/20 11:36 AM
      Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
      2s 1 charleen sibley 10/Jul/20 11:36 AM
      Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
      125d 4h 30m 1 charleen sibley 12/Nov/20 3:07 PM
      Awaiting Payment Awaiting Payment Resolved Resolved
      1187d 22h 28m 1 Claire Folland 13/Feb/24 1:35 PM
      Resolved Resolved Complete Complete
      7s 1 Claire Folland 13/Feb/24 1:35 PM

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          Dates

          • Created:
            Updated:
            Resolved: