Details
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Type:
Oven (2 Weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Customer Code:SURF02
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Park:SURF BAY HOLIDAY PARK
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Postcode:EX39 1HD
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Responsibility:RTM
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Plot:23 The Paddocks
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Serial:7238h
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Model:BURGUNDY
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Size:32x12
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ID Number:SBH002011
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Status Colour:
Complete
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Park_Company:Not defined
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SLA Status:
Description
THE CUSTOMER HAS CALLED AND HAS REPORTED THAT THE GRILL IS STILL GOING OUT, HE SAID THAT AN ENGINEER HAS BEEN OUT BUT THE PROBLEM IS NOT RECTIFIED.
Activity
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Linda Trunkfield (Inactive)
added a comment -
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Swift have referred to Spinflo again, Spinflo have already attended twice to this van and could find nothing wrong with the grill our engineer has also been out and could find nothing wrong, I do not believe Spinflo will attend again.
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Linda Trunkfield (Inactive)
added a comment - Swift have referred to Spinflo again, Spinflo have already attended twice to this van and could find nothing wrong with the grill our engineer has also been out and could find nothing wrong, I do not believe Spinflo will attend again.
Swift have advised that spinflo are going to give the customer a new oven, but they could not tell me when.
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Linda Trunkfield (Inactive)
added a comment - Swift have advised that spinflo are going to give the customer a new oven, but they could not tell me when.
this issue was on the critical list sent to Julie Clark today
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Adrienne Barwell (Inactive)
added a comment - this issue was on the critical list sent to Julie Clark today
Mr Faulkener called today I advised that I am having problems getting through to Swift as they are on there anual shut down and are operating with skelton staff but as soon as I get hold of them I will find out when he can expect to receive his new cooker.
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Linda Trunkfield (Inactive)
added a comment - Mr Faulkener called today I advised that I am having problems getting through to Swift as they are on there anual shut down and are operating with skelton staff but as soon as I get hold of them I will find out when he can expect to receive his new cooker.
The oven has been received at Surf Bay Holiday Park.
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Linda Trunkfield (Inactive)
added a comment - The oven has been received at Surf Bay Holiday Park.
Keith has replaced the cooker in this van
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Linda Trunkfield (Inactive)
added a comment - Keith has replaced the cooker in this van
comp by Keith
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Adrienne Barwell (Inactive)
added a comment - comp by Keith
Swift do not want this cooker back Keith thinks if it has new jets it could be used for a second hand however I am not so sure as one of the problems was an acrid smell.
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Linda Trunkfield (Inactive)
added a comment - Swift do not want this cooker back Keith thinks if it has new jets it could be used for a second hand however I am not so sure as one of the problems was an acrid smell.