Details
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Type:
Oven (2 Weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Customer Code:SURF02
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Park:SURF BAY HOLIDAY PARK
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Postcode:EX39 1HD
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Responsibility:RTM
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Plot:23 The Paddocks
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Serial:7238h
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Model:BURGUNDY
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Size:32x12
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ID Number:SBH002011
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Status Colour:
Complete
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Park_Company:Not defined
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SLA Status:
Description
THE CUSTOMER HAS CALLED AND HAS REPORTED THAT THE GRILL IS STILL GOING OUT, HE SAID THAT AN ENGINEER HAS BEEN OUT BUT THE PROBLEM IS NOT RECTIFIED.
Activity
| Field | Original Value | New Value |
|---|---|---|
| Priority | Low [ 22 ] | Critical [ 24 ] |
| Work Scheduled | 15/Jul/11 | |
| Due Date | 2011-07-15 00:00:00.0 | 2011-08-01 00:00:00.0 |
| ID Number | SBH001972 | SBH002011 |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Category | Manufacturer Attending | RTM |
| Attachment | screenshot-1.jpg [ 17508 ] |
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Linda Trunkfield (Inactive)
added a comment -
Permalink
Swift have referred to Spinflo again, Spinflo have already attended twice to this van and could find nothing wrong with the grill our engineer has also been out and could find nothing wrong, I do not believe Spinflo will attend again.
Show
Linda Trunkfield (Inactive)
added a comment - Swift have referred to Spinflo again, Spinflo have already attended twice to this van and could find nothing wrong with the grill our engineer has also been out and could find nothing wrong, I do not believe Spinflo will attend again.
Swift have advised that spinflo are going to give the customer a new oven, but they could not tell me when.
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Linda Trunkfield (Inactive)
added a comment - Swift have advised that spinflo are going to give the customer a new oven, but they could not tell me when.
| Issue Type | Agreed Date/ End of season [ 18 ] | Appliances (2 Weeks) [ 5 ] |
this issue was on the critical list sent to Julie Clark today
Show
Adrienne Barwell (Inactive)
added a comment - this issue was on the critical list sent to Julie Clark today
Mr Faulkener called today I advised that I am having problems getting through to Swift as they are on there anual shut down and are operating with skelton staff but as soon as I get hold of them I will find out when he can expect to receive his new cooker.
Show
Linda Trunkfield (Inactive)
added a comment - Mr Faulkener called today I advised that I am having problems getting through to Swift as they are on there anual shut down and are operating with skelton staff but as soon as I get hold of them I will find out when he can expect to receive his new cooker.
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
The oven has been received at Surf Bay Holiday Park.
Show
Linda Trunkfield (Inactive)
added a comment - The oven has been received at Surf Bay Holiday Park.
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Work Scheduled | 16/Aug/11 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
Keith has replaced the cooker in this van
Show
Linda Trunkfield (Inactive)
added a comment - Keith has replaced the cooker in this van
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
comp by Keith
Show
Adrienne Barwell (Inactive)
added a comment - comp by Keith
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Resolution | Completed [ 1 ] |
| Attachment | CCF18082011_00002.jpg [ 17937 ] |
| Status | Reopened [ 4 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
Swift do not want this cooker back Keith thinks if it has new jets it could be used for a second hand however I am not so sure as one of the problems was an acrid smell.
Show
Linda Trunkfield (Inactive)
added a comment - Swift do not want this cooker back Keith thinks if it has new jets it could be used for a second hand however I am not so sure as one of the problems was an acrid smell.
| Workflow | Surfbay [ 48545 ] | Copy of Surfbay [ 54252 ] |
| Workflow | Copy of Surfbay [ 54252 ] | Surfbay [ 61527 ] |
| Workflow | Surfbay [ 61527 ] | Manufacturers ver 2.0 [ 88789 ] |
| Workflow | Manufacturers ver 2.0 [ 88789 ] | Manufacturers ver 2.1 [ 127955 ] |
| Workflow | Manufacturers ver 2.1 [ 127955 ] | Manufacturers ver 2.2 [ 145338 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
38s | 1 | Linda Trunkfield (Inactive) | 18/Jul/11 10:30 AM | |||||
|
1d 32m | 1 | Adrienne Barwell (Inactive) | 19/Jul/11 11:03 AM | |||||
|
21d 4h 51m | 1 | Adrienne Barwell (Inactive) | 09/Aug/11 3:54 PM | |||||
|
5d 23h 2m | 1 | Linda Trunkfield (Inactive) | 15/Aug/11 2:57 PM | |||||
|
4s | 1 | Linda Trunkfield (Inactive) | 15/Aug/11 2:57 PM | |||||
|
2d 20h 30m | 1 | Adrienne Barwell (Inactive) | 18/Aug/11 11:28 AM | |||||
|
4m 13s | 1 | Linda Trunkfield (Inactive) | 18/Aug/11 11:32 AM | |||||
|
18m 14s | 1 | Adrienne Barwell (Inactive) | 18/Aug/11 11:50 AM | |||||
|
57s | 1 | Adrienne Barwell (Inactive) | 18/Aug/11 11:51 AM | |||||
|
10s | 2 | Adrienne Barwell (Inactive) | 18/Aug/11 11:51 AM |
