Details
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Type:
Small Fittings (8 Weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Customer Code:swan01
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Park:Swanage
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Postcode:BH19 2QS
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Responsibility:SurfBay Attending
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Plot:256B
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Serial:7480H
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Model:Bordeaux
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Size:35 X 12
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ID Number:sbh002042
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Status Colour:
Complete
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Park_Company:Not defined
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Description | I will send Steve so he can advise weather the wall board needs replacing or if there is anything that can be done. | |
| Attachment | SKMBT_C25311080209010.pdf [ 17750 ] | |
| Summary | PDI reports one of the dining seats has 2 screws missing. | PDI reports the panel above the towel holder damaged |
| Summary | PDI reports the panel above the towel holder damaged | PDI reports shower lining above seat is damaged |
| Attachment | P1000065 (Small).JPG [ 17751 ] | |
| Attachment | P1000066 (Small).JPG [ 17752 ] | |
| Description | I will send Steve so he can advise weather the wall board needs replacing or if there is anything that can be done. |
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Linda Trunkfield (Inactive)
added a comment -
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I will send Steve to see if he can clean in the first instance
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Linda Trunkfield (Inactive)
added a comment - I will send Steve to see if he can clean in the first instance
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Work Scheduled | 8/Aug/11 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
Keith attended and reports: blue marks cut into plastic polished out - don't know if this is acceptable to customer, I will call Ron and find out if repair is acceptable.
Show
Linda Trunkfield (Inactive)
added a comment - Keith attended and reports: blue marks cut into plastic polished out - don't know if this is acceptable to customer, I will call Ron and find out if repair is acceptable.
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
Swiftf to send engineer
| Status | Reopened [ 4 ] | Acknowledged [ 10005 ] |
I have had an e-mail saying that this has been referred to manufacturer.
Show
Linda Trunkfield (Inactive)
added a comment - I have had an e-mail saying that this has been referred to manufacturer.
| Priority | Normal [ 21 ] | High [ 23 ] |
| ID Number | sbh002042 |
| Work Scheduled | 8/Aug/11 |
| Priority | High [ 23 ] | Critical [ 24 ] |
This has been chased via the swift critical list
Show
Adrienne Barwell (Inactive)
added a comment - This has been chased via the swift critical list
Sarah advises that she will be discussing this matter with Linda at 4.00pm today
Show
Adrienne Barwell (Inactive)
added a comment - Sarah advises that she will be discussing this matter with Linda at 4.00pm today
Sarah called and asked if this issue was completed as the notes say that we have been out and polished out the blue mark - I called Danni at Swanage and she called back and confirmed that there are no aftersales issue left on this van.
Show
Linda Trunkfield (Inactive)
added a comment - Sarah called and asked if this issue was completed as the notes say that we have been out and polished out the blue mark - I called Danni at Swanage and she called back and confirmed that there are no aftersales issue left on this van.
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Surfbay [ 49015 ] | Copy of Surfbay [ 54308 ] |
| Workflow | Copy of Surfbay [ 54308 ] | Surfbay [ 61579 ] |
| Workflow | Surfbay [ 61579 ] | Manufacturers ver 2.0 [ 88705 ] |
| Workflow | Manufacturers ver 2.0 [ 88705 ] | Manufacturers ver 2.1 [ 127709 ] |
| Workflow | Manufacturers ver 2.1 [ 127709 ] | Manufacturers ver 2.2 [ 145108 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
1d 23h 12m | 1 | Linda Trunkfield (Inactive) | 04/Aug/11 10:07 AM | |||||
|
5s | 1 | Linda Trunkfield (Inactive) | 04/Aug/11 10:08 AM | |||||
|
4s | 1 | Linda Trunkfield (Inactive) | 15/Aug/11 1:11 PM | |||||
|
2d 3h 17m | 1 | Linda Trunkfield (Inactive) | 17/Aug/11 4:29 PM | |||||
|
41d 23h 27m | 2 | Linda Trunkfield (Inactive) | 28/Sep/11 3:56 PM | |||||
|
12s | 2 | Linda Trunkfield (Inactive) | 28/Sep/11 3:56 PM | |||||
|
7s | 2 | Linda Trunkfield (Inactive) | 28/Sep/11 3:56 PM | |||||
|
4h 30m | 2 | Linda Trunkfield (Inactive) | 28/Sep/11 3:56 PM | |||||
|
10d 22h 32m | 2 | Linda Trunkfield (Inactive) | 28/Sep/11 3:56 PM | |||||
|
10s | 2 | Linda Trunkfield (Inactive) | 28/Sep/11 3:56 PM |
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