Swift
  1. Swift
  2. SWIFT-25075

faulty fire remote control, customer has changed batteries but made no difference

        Details

        • Type: Panel/Plinth Heater & Fires (4 Weeks) Panel/Plinth Heater & Fires (4 Weeks)
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Unresolved
        • Labels:
          None
        • Responsibility:
          SurfBay Attending
        • Plot:
          5
        • Hire_or_Retail:
          Retail
        • Serial:
          031533h
        • Model:
          bordeaux
        • Year:
          2019
        • Size:
          35x12
        • ID Number:
          sbh011245
        • Status Colour:
          Complete Complete
        • Stock_Number:
          36548
        • Times Scheduled:
          1
        • Park_Company:
           Swallow Point Ltd
        • Park_Postcode:
          BS22 9UG
        • Park_Phone:
          01934412680
        • Park_Email:
          info@swallowpoint.co.uk
        • Park_Code:
          SWAL01
        • Park_Key_Account:
          Yes
        • SLA Status:

          Description

          remote works intermittently, sometimes it turns the fire on and then will not turn it off, other times it does nothing
          1. PDF File
            SKM_C224e21061616180_0006.pdf
            31 kB
            Charleen Sibley
          1. 5.PNG
            549 kB
          2. Capture.PNG
            458 kB
          3. Capture.PNG
            240 kB
          4. Capture.PNG
            136 kB

            Activity

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            Permalink
            Claire Folland added a comment -
            received email from park, submitted into swft
            Show
            Claire Folland added a comment - received email from park, submitted into swft
            Hide
            Permalink
            Claire Folland added a comment -
            replacement fire has been dispatched from swift, should be on next weeks delivery
            Show
            Claire Folland added a comment - replacement fire has been dispatched from swift, should be on next weeks delivery
            Hide
            Permalink
            Claire Folland added a comment -
            remote is due into swift this week
            Show
            Claire Folland added a comment - remote is due into swift this week
            Hide
            Permalink
            Charleen Sibley added a comment -
            SENT IN THE POST
            Show
            Charleen Sibley added a comment - SENT IN THE POST
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            Claire Folland added a comment -
            Lisa has advised the customer has returned over the lockdown and noticed the replacement control is not the correct one, she has attached a picture of the one they require, advised swift on connect
            Show
            Claire Folland added a comment - Lisa has advised the customer has returned over the lockdown and noticed the replacement control is not the correct one, she has attached a picture of the one they require, advised swift on connect
            Hide
            Permalink
            Claire Folland added a comment -
            no response from swift, found one in the box in Heathers office, issued worksheet
            Show
            Claire Folland added a comment - no response from swift, found one in the box in Heathers office, issued worksheet
            Hide
            Permalink
            Charleen Sibley added a comment -
            delivered to lisa 08.06.21
            Show
            Charleen Sibley added a comment - delivered to lisa 08.06.21

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                Dates

                • Due:
                  Created:
                  Updated: