Details
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Type:
Panel/Plinth Heater & Fires (4 Weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Responsibility:SurfBay Attending
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Plot:5
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Hire_or_Retail:Retail
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Serial:031533h
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Model:bordeaux
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Year:2019
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Size:35x12
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ID Number:sbh011245
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Status Colour:
Complete
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Stock_Number:36548
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Times Scheduled:1
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Park_Company:Swallow Point Ltd
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Park_Postcode:BS22 9UG
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Park_Phone:01934412680
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Park_Email:info@swallowpoint.co.uk
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Park_Code:SWAL01
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Park_Key_Account:Yes
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SLA Status:
Description
remote works intermittently, sometimes it turns the fire on and then will not turn it off, other times it does nothing
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | BS22 9UG | |
| Park_Email | info@swallowpoint.co.uk | |
| Park_Phone | 01934412680 | |
| Park_Code | SWAL01 | |
| Park_Key_Account | Yes | |
| Park_Address2 | Beach Road, Sand Bay | |
| Park_City | Weston Super Mare | |
| Park_Address | Swallow Point Limited |
| Attachment | Capture.PNG [ 282859 ] |
| ID Number | sbh011245 |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Attachment | Capture.PNG [ 282860 ] |
Hide
Claire Folland
added a comment -
Permalink
received email from park, submitted into swft
Show
Claire Folland
added a comment - received email from park, submitted into swft
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
replacement fire has been dispatched from swift, should be on next weeks delivery
Show
Claire Folland
added a comment - replacement fire has been dispatched from swift, should be on next weeks delivery
remote is due into swift this week
Show
Claire Folland
added a comment - remote is due into swift this week
SENT IN THE POST
Show
Charleen Sibley
added a comment - SENT IN THE POST
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Assignee | Claire Folland [ claire ] | Adrienne Barwell [ adrienne ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Charleen Sibley [ charleen sibley ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Charleen Sibley [ charleen sibley ] | Ellie W [ temp ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Charleen Sibley [ charleen sibley ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Attachment | 5.PNG [ 298521 ] |
Lisa has advised the customer has returned over the lockdown and noticed the replacement control is not the correct one, she has attached a picture of the one they require, advised swift on connect
Show
Claire Folland
added a comment - Lisa has advised the customer has returned over the lockdown and noticed the replacement control is not the correct one, she has attached a picture of the one they require, advised swift on connect
| Attachment | Capture.PNG [ 298522 ] |
no response from swift, found one in the box in Heathers office, issued worksheet
Show
Claire Folland
added a comment - no response from swift, found one in the box in Heathers office, issued worksheet
delivered to lisa 08.06.21
Show
Charleen Sibley
added a comment - delivered to lisa 08.06.21
| Attachment | SKM_C224e21061616180_0006.pdf [ 301081 ] |
| Resolution | Completed [ 1 ] | |
| Status | Reopened [ 4 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
3m 56s | 1 | Claire Folland | 08/Oct/20 10:29 AM | |||||
|
4d 5h 16m | 1 | Claire Folland | 12/Oct/20 3:46 PM | |||||
|
2s | 1 | Claire Folland | 12/Oct/20 3:46 PM | |||||
|
177d 23h 14m | 1 | charleen sibley | 08/Apr/21 3:00 PM | |||||
|
1s | 1 | charleen sibley | 08/Apr/21 3:00 PM | |||||
|
4s | 1 | charleen sibley | 08/Apr/21 3:00 PM | |||||
|
1s | 1 | charleen sibley | 08/Apr/21 3:00 PM | |||||
|
39d 22h 55m | 1 | Claire Folland | 18/May/21 1:56 PM | |||||
|
2s | 1 | Claire Folland | 18/May/21 1:56 PM | |||||
|
2s | 1 | Claire Folland | 18/May/21 1:56 PM | |||||
|
29d 19h 16m | 1 | charleen sibley | 17/Jun/21 9:13 AM |
