Swift
  1. Swift
  2. SWIFT-25075

faulty fire remote control, customer has changed batteries but made no difference

        Details

        • Type: Panel/Plinth Heater & Fires (4 Weeks) Panel/Plinth Heater & Fires (4 Weeks)
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Unresolved
        • Labels:
          None
        • Responsibility:
          SurfBay Attending
        • Plot:
          5
        • Hire_or_Retail:
          Retail
        • Serial:
          031533h
        • Model:
          bordeaux
        • Year:
          2019
        • Size:
          35x12
        • ID Number:
          sbh011245
        • Status Colour:
          Complete Complete
        • Stock_Number:
          36548
        • Times Scheduled:
          1
        • Park_Company:
           Swallow Point Ltd
        • Park_Postcode:
          BS22 9UG
        • Park_Phone:
          01934412680
        • Park_Email:
          info@swallowpoint.co.uk
        • Park_Code:
          SWAL01
        • Park_Key_Account:
          Yes
        • SLA Status:

          Description

          remote works intermittently, sometimes it turns the fire on and then will not turn it off, other times it does nothing
          1. PDF File
            SKM_C224e21061616180_0006.pdf
            31 kB
            Charleen Sibley
          1. 5.PNG
            549 kB
          2. Capture.PNG
            458 kB
          3. Capture.PNG
            240 kB
          4. Capture.PNG
            136 kB

            Activity

            Ascending order - Click to sort in descending order
            Claire Folland created issue -
            Claire Folland made changes -
            Field Original Value New Value
            Park_Postcode BS22 9UG
            Park_Email info@swallowpoint.co.uk
            Park_Phone 01934412680
            Park_Code SWAL01
            Park_Key_Account Yes
            Park_Address2 Beach Road, Sand Bay
            Park_City Weston Super Mare
            Park_Address Swallow Point Limited
            Claire Folland made changes -
            Attachment Capture.PNG [ 282859 ]
            Claire Folland made changes -
            ID Number sbh011245
            Claire Folland made changes -
            Status Open [ 1 ] Submitted [ 10001 ]
            Claire Folland made changes -
            Attachment Capture.PNG [ 282860 ]
            Claire Folland made changes -
            Status Submitted [ 10001 ] Acknowledged [ 10005 ]
            Claire Folland made changes -
            Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
            Charleen Sibley made changes -
            Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
            Plot
            Charleen Sibley made changes -
            Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
            Assignee Claire Folland [ claire ] Adrienne Barwell [ adrienne ]
            Charleen Sibley made changes -
            Times Scheduled 0 1
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
            Assignee Adrienne Barwell [ adrienne ] Charleen Sibley [ charleen sibley ]
            Plot
            Charleen Sibley made changes -
            Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
            Assignee Charleen Sibley [ charleen sibley ] Ellie W [ temp ]
            Claire Folland made changes -
            Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
            Claire Folland made changes -
            Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
            Assignee Ellie W [ temp ] Charleen Sibley [ charleen sibley ]
            Resolution Completed [ 1 ]
            Claire Folland made changes -
            Resolution Completed [ 1 ]
            Status Resolved [ 5 ] Reopened [ 4 ]
            Claire Folland made changes -
            Attachment 5.PNG [ 298521 ]
            Claire Folland made changes -
            Attachment Capture.PNG [ 298522 ]
            Charleen Sibley made changes -
            Attachment SKM_C224e21061616180_0006.pdf [ 301081 ]
            Charleen Sibley made changes -
            Resolution Completed [ 1 ]
            Status Reopened [ 4 ] Complete [ 6 ]

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                Dates

                • Due:
                  Created:
                  Updated: