Swift
  1. Swift
  2. SWIFT-25075

faulty fire remote control, customer has changed batteries but made no difference

        Details

        • Type: Panel/Plinth Heater & Fires (4 Weeks) Panel/Plinth Heater & Fires (4 Weeks)
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Unresolved
        • Labels:
          None
        • Responsibility:
          SurfBay Attending
        • Plot:
          5
        • Hire_or_Retail:
          Retail
        • Serial:
          031533h
        • Model:
          bordeaux
        • Year:
          2019
        • Size:
          35x12
        • ID Number:
          sbh011245
        • Status Colour:
          Complete Complete
        • Stock_Number:
          36548
        • Times Scheduled:
          1
        • Park_Company:
           Swallow Point Ltd
        • Park_Postcode:
          BS22 9UG
        • Park_Phone:
          01934412680
        • Park_Email:
          info@swallowpoint.co.uk
        • Park_Code:
          SWAL01
        • Park_Key_Account:
          Yes
        • SLA Status:

          Description

          remote works intermittently, sometimes it turns the fire on and then will not turn it off, other times it does nothing
          1. PDF File
            SKM_C224e21061616180_0006.pdf
            31 kB
            Charleen Sibley
          1. Capture.PNG
            136 kB
          2. Capture.PNG
            240 kB
          3. Capture.PNG
            458 kB
          4. 5.PNG
            549 kB

            Activity

            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open Submitted Submitted
            		3m 56s 1 Claire Folland 08/Oct/20 10:29 AM
            Submitted Submitted Acknowledged Acknowledged
            		4d 5h 16m 1 Claire Folland 12/Oct/20 3:46 PM
            Acknowledged Acknowledged Parts ordered Parts ordered
            		2s 1 Claire Folland 12/Oct/20 3:46 PM
            Parts ordered Parts ordered Parts Recieved Parts Recieved
            		177d 23h 14m 1 charleen sibley 08/Apr/21 3:00 PM
            Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
            		1s 1 charleen sibley 08/Apr/21 3:00 PM
            Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
            		4s 1 charleen sibley 08/Apr/21 3:00 PM
            Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
            		1s 1 charleen sibley 08/Apr/21 3:00 PM
            Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
            		39d 22h 55m 1 Claire Folland 18/May/21 1:56 PM
            Awaiting Payment Awaiting Payment Resolved Resolved
            		2s 1 Claire Folland 18/May/21 1:56 PM
            Resolved Resolved Reopened Reopened
            		2s 1 Claire Folland 18/May/21 1:56 PM
            Reopened Reopened Complete Complete
            		29d 19h 16m 1 charleen sibley 17/Jun/21 9:13 AM

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                Dates

                • Due:
                  Created:
                  Updated: