Swift
  1. Swift
  2. SWIFT-25075

faulty fire remote control, customer has changed batteries but made no difference

        Details

        • Type: Panel/Plinth Heater & Fires (4 Weeks) Panel/Plinth Heater & Fires (4 Weeks)
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Unresolved
        • Labels:
          None
        • Responsibility:
          SurfBay Attending
        • Plot:
          5
        • Hire_or_Retail:
          Retail
        • Serial:
          031533h
        • Model:
          bordeaux
        • Year:
          2019
        • Size:
          35x12
        • ID Number:
          sbh011245
        • Status Colour:
          Complete Complete
        • Stock_Number:
          36548
        • Times Scheduled:
          1
        • Park_Company:
           Swallow Point Ltd
        • Park_Postcode:
          BS22 9UG
        • Park_Phone:
          01934412680
        • Park_Email:
          info@swallowpoint.co.uk
        • Park_Code:
          SWAL01
        • Park_Key_Account:
          Yes
        • SLA Status:

          Description

          remote works intermittently, sometimes it turns the fire on and then will not turn it off, other times it does nothing
          1. PDF File
            SKM_C224e21061616180_0006.pdf
            31 kB
            Charleen Sibley
          1. Capture.PNG
            136 kB
          2. Capture.PNG
            240 kB
          3. Capture.PNG
            458 kB
          4. 5.PNG
            549 kB

            Activity

            Charleen Sibley
            17/Jun/21 9:13 AM
            Charleen Sibley
            Reopened
            Status Change
            Charleen Sibley
            Complete
            4 weeks and 1 day and 19 hours and 16 minutes and 50 seconds
            Claire Folland
            18/May/21 1:56 PM
            Charleen Sibley
            Resolved
            Status Change
            Charleen Sibley
            Reopened
            2 seconds
            Claire Folland
            18/May/21 1:56 PM
            Ellie W
            Awaiting Payment
            Status Change
            Charleen Sibley
            Resolved
            2 seconds
            Claire Folland
            18/May/21 1:56 PM
            Ellie W
            Issue Invoice
            Status Change
            Ellie W
            Awaiting Payment
            1 month and 1 week and 2 days and 22 hours and 55 minutes and 44 seconds
            Charleen Sibley
            08/Apr/21 3:00 PM
            Charleen Sibley
            Engineer Scheduled
            Status Change
            Ellie W
            Issue Invoice
            1 second
            Charleen Sibley
            08/Apr/21 3:00 PM
            Adrienne Barwell
            Worksheet Issued
            Status Change
            Charleen Sibley
            Engineer Scheduled
            4 seconds
            Charleen Sibley
            08/Apr/21 3:00 PM
            Claire Folland
            Parts Recieved
            Status Change
            Adrienne Barwell
            Worksheet Issued
            1 second
            Charleen Sibley
            08/Apr/21 3:00 PM
            Claire Folland
            Parts ordered
            Status Change
            Claire Folland
            Parts Recieved
            5 months and 3 weeks and 5 days and 23 hours and 14 minutes and 44 seconds
            Claire Folland
            12/Oct/20 3:46 PM
            Claire Folland
            Acknowledged
            Status Change
            Claire Folland
            Parts ordered
            2 seconds
            Claire Folland
            12/Oct/20 3:46 PM
            Claire Folland
            Submitted
            Status Change
            Claire Folland
            Acknowledged
            4 days and 5 hours and 16 minutes and 20 seconds
            Transition Owner Before Transition Transition After Transition Response Time
            Claire Folland
            08/Oct/20 10:29 AM
            Claire Folland
            Open
            Status Change
            Claire Folland
            Submitted
            3 minutes and 56 seconds

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                Dates

                • Due:
                  Created:
                  Updated: