Details
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Type:
Carpets and vinyls (8 weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:58
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Serial:032366H
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Manufacturer:Swift
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Model:Loire
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Size:32 x 10
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ID Number:SBH011257
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Status Colour:
Complete
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Stock_Number:36920
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Times Scheduled:1
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Park_Company:North Morte Farm Holiday Park
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Park_Postcode:EX34 7EG
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Park_Contact:Brian Gilbert
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Park_Phone:01271 870381
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Park_Email:info@northmortefarm.co.uk
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Park_Code:NORT01
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Park_Key_Account:Yes
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Contact | Brian Gilbert | |
| Park_Postcode | EX34 7EG | |
| Park_Email | info@northmortefarm.co.uk | |
| Park_Phone | 01271 870381 | |
| Park_Code | NORT01 | |
| Park_Key_Account | Yes | |
| Park_Address2 | Mortehoe | |
| Park_City | Woolacombe | |
| Park_Address | North Morte Holiday Park |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Manufacturer | Swift |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Assignee | Heather Barbieri [ heather ] | Claire Folland [ claire ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Assignee | Claire Folland [ claire ] | Charleen Sibley [ charleen sibley ] |
| Attachment | screenshot-1.png [ 279714 ] |
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Charleen Sibley
added a comment -
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COMPLETED BY DUNCAN 28.8.20
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Charleen Sibley
added a comment - COMPLETED BY DUNCAN 28.8.20
| Attachment | SKM_C224e20090114230_0057.pdf [ 280249 ] |
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Assignee | Charleen Sibley [ charleen sibley ] | Heather Barbieri [ heather ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
Sorry to bother you again. Please could you pass on this email to customer care or could I have the correct email address for them?
There is still an issue with the carpet in caravan 58, serial number SG032366H.
I have attached photos. The customer has said there is still obvious gapping around the table seating area and sofa. Her concern is that if it is already fraying and pulling out, it will deteriorate further quite quickly.
Look forward to hearing form you.
Kind regards
Sarah
There is still an issue with the carpet in caravan 58, serial number SG032366H.
I have attached photos. The customer has said there is still obvious gapping around the table seating area and sofa. Her concern is that if it is already fraying and pulling out, it will deteriorate further quite quickly.
Look forward to hearing form you.
Kind regards
Sarah
Show
Heather Barbieri (Inactive)
added a comment - Sorry to bother you again. Please could you pass on this email to customer care or could I have the correct email address for them?
There is still an issue with the carpet in caravan 58, serial number SG032366H.
I have attached photos. The customer has said there is still obvious gapping around the table seating area and sofa. Her concern is that if it is already fraying and pulling out, it will deteriorate further quite quickly.
Look forward to hearing form you.
Kind regards
Sarah
cusromer has saiid they are still not happy with the carpet I have raised a claim for Swift to attend
Show
Heather Barbieri (Inactive)
added a comment - cusromer has saiid they are still not happy with the carpet I have raised a claim for Swift to attend
| Project | Good Will [ 10454 ] | Swift [ 10018 ] |
| Key | GW-8513 | SWIFT-25088 |
| Workflow | Pre-Owned Ver 2.5 [ 226982 ] | Manufacturers ver 2.2 [ 227978 ] |
| Times Scheduled | 1 |
| Attachment | screenshot-2.png [ 283039 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| ID Number | SBH011257 |
| Attachment | carpet.jpeg [ 283040 ] | |
| Attachment | carpet1.jpeg [ 283041 ] |
| Responsibility | Manufacturer Attending [ 10045 ] |
swift are to attend
Show
Charleen Sibley
added a comment - swift are to attend
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Attachment | screenshot-3.png [ 287133 ] |
Swift attended 16/11/2020 the job reference is 36676. I spoke to Rachael and on the swift system the wrong worksheet is against the serial number.
The engineer attended and stretched the carpet but if they are not happy he will reattend and place a strip around the seating area.
The engineer attended and stretched the carpet but if they are not happy he will reattend and place a strip around the seating area.
Show
Heather Barbieri (Inactive)
added a comment - Swift attended 16/11/2020 the job reference is 36676. I spoke to Rachael and on the swift system the wrong worksheet is against the serial number.
The engineer attended and stretched the carpet but if they are not happy he will reattend and place a strip around the seating area.
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 16/Nov/20 | |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Heather Barbieri [ heather ] | Ellie W [ temp ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Heather Barbieri [ heather ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Complete [ 6 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Attachment | screenshot-4.png [ 287386 ] |
Good morning
I have spoken to Swift and forwarded your concerns regarding the carpet, they have advised they would not be putting a metal strip to fix the problem they would be using a strip that matches the furniture. The Swift Engineer is happy to go ahead with the work now and the owner can see if they are happy when they are able to return to the caravan or the engineer is happy to arrange to meet the customer when they are able to travel to the caravan and explain what he would do.
Please let me know what the customer would like to do and I will arrange this.
Kind regards
Heather
I have spoken to Swift and forwarded your concerns regarding the carpet, they have advised they would not be putting a metal strip to fix the problem they would be using a strip that matches the furniture. The Swift Engineer is happy to go ahead with the work now and the owner can see if they are happy when they are able to return to the caravan or the engineer is happy to arrange to meet the customer when they are able to travel to the caravan and explain what he would do.
Please let me know what the customer would like to do and I will arrange this.
Kind regards
Heather
Show
Heather Barbieri (Inactive)
added a comment - Good morning
I have spoken to Swift and forwarded your concerns regarding the carpet, they have advised they would not be putting a metal strip to fix the problem they would be using a strip that matches the furniture. The Swift Engineer is happy to go ahead with the work now and the owner can see if they are happy when they are able to return to the caravan or the engineer is happy to arrange to meet the customer when they are able to travel to the caravan and explain what he would do.
Please let me know what the customer would like to do and I will arrange this.
Kind regards
Heather
| Resolution | Completed [ 1 ] | |
| Status | Reopened [ 4 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
20s | 1 | Heather Barbieri (Inactive) | 28/Aug/20 9:36 AM | |||||
|
2s | 1 | Heather Barbieri (Inactive) | 28/Aug/20 9:36 AM | |||||
|
3s | 1 | Heather Barbieri (Inactive) | 28/Aug/20 9:36 AM | |||||
|
4s | 1 | Heather Barbieri (Inactive) | 28/Aug/20 9:36 AM | |||||
|
3s | 1 | Heather Barbieri (Inactive) | 28/Aug/20 9:36 AM | |||||
|
2s | 1 | charleen sibley | 05/Sep/20 2:03 PM | |||||
|
4m 28s | 1 | Heather Barbieri (Inactive) | 12/Oct/20 11:21 AM | |||||
|
4d 3h 3m | 1 | charleen sibley | 16/Oct/20 2:25 PM | |||||
|
1s | 1 | charleen sibley | 16/Oct/20 2:25 PM | |||||
|
89d 7h 13m | 2 | Heather Barbieri (Inactive) | 05/Jan/21 4:11 PM | |||||
|
7s | 1 | Heather Barbieri (Inactive) | 05/Jan/21 4:11 PM | |||||
|
3s | 1 | Heather Barbieri (Inactive) | 05/Jan/21 4:12 PM | |||||
|
3s | 1 | Heather Barbieri (Inactive) | 05/Jan/21 4:12 PM | |||||
|
4s | 2 | Heather Barbieri (Inactive) | 05/Jan/21 4:12 PM | |||||
|
3s | 1 | Heather Barbieri (Inactive) | 05/Jan/21 4:12 PM | |||||
|
43d 16h 39m | 2 | Heather Barbieri (Inactive) | 12/Jan/21 11:38 AM | |||||
|
910d 59m | 1 | Ben Mason (Inactive) | 11/Jul/23 1:38 PM |
